Transcript Long-term Care, Supports, and Services Competency Model and Resources Presented to PHCAST Grantees

Long-term Care, Supports, and
Services Competency Model and
Resources
Presented to PHCAST Grantees
January 31, 2011
Prepared by JBS International, Inc.
Using Chat
• To submit a question, type the
question in the text field and
click the send button.
• Please use the pull down bar to
select who will receive your
message.
• Questions will be answered at
appropriate times during the
presentation.
• Please type your name, the
name of your organization,
and how many people are
attending with you today.
Long-term Care, Supports, and Services Competency Model and Resources
3
Today’s Objectives
• Introduce the PHCAST TA team and resources
• Demonstrate the LTCSS Competency Model
– What it is
– How it was developed
– Why it can be useful to your project
– Where you can find it along with some
other helpful competency-related tools…
Long-term Care, Supports, and Services Competency Model and Resources
4
JBS International, Inc.
Aguirre Division, Workforce Development and Evaluation
On the phone today:
Nicole Vicinanza, PhD - Project Director and Evaluation
Expert
Marilyn B. Silver, PhD - Competency Model Expert
Barbara Derwart, MA - Competency Model Expert
Brian Jones, MA - Competency Model Expert
Long-term Care, Supports, and Services Competency Model and Resources
5
Program Areas:
•
•
•
•
•
•
•
•
•
P&HCA roles and responsibilities
Personal care skills and nutritional support
Consumer/needs-specific training
Basic restorative skills
Consumers’ rights, ethics and confidentiality
Interpersonal skills
Infection control
Safety and emergency training
Health care support
Long-term Care, Supports, and Services Competency Model and Resources
6
Technical Assistance Resources
TA Sessions
–
–
–
–
–
Competency models and resources
Curriculum development/documentation
State program evaluation plans
Certification test development
Progress reporting
Facilitate Peer to Peer Sharing
– Phone calls
– Grantee meeting
On Request Technical Assistance
– By phone or e-mail
– On competency models, curriculum development, state program
evaluation plans, certification test development, and other topics
Long-term Care, Supports, and Services Competency Model and Resources
7
Employment and Training Administration
Industry Competency Initiative
• ETA makes investments in job training for
targeted industry sectors
• Goal to prepare workers to take advantage of
job opportunities in economically vital industries
and sectors of the American economy
• Industry competency models are one of several
workforce solutions business and industry
proposed to communicate their skill needs
Long-term Care, Supports, and Services Competency Model and Resources
8
What is a Competency?
• “…a specific, identifiable, definable, and measurable
skill or characteristic that is essential for the
performance of an activity within a specific business
or industry context.”
• Examples:
– Critical & Analytical Thinking
– Problem Solving & Decision Making
– Mathematics
– Teamwork
– Customer Focus
Long-term Care, Supports, and Services Competency Model and Resources
9
What is a Competency Model?
A competency model is a collection of multiple
competencies that together define successful
performance in a defined work setting.
A competency model is a clear description of what
a worker needs to know and be able to do – the
knowledge, skills, and abilities – to perform well in
a specific job, occupation, or industry.
Long-term Care, Supports, and Services Competency Model and Resources
10
Building Blocks Competency Model
Long-term Care, Supports, and Services Model
http://www.careeronestop.org/competencymodel/pyramid.aspx?LTC=Y
Collaboration
•
•
•
•
American Health Care Association (AHCA)
PHI (Paraprofessionals Healthcare Institute)
National Center for Assisted Living (NCAL)
American Network of Community Options and
Resources (ANCOR)
• Institute for the Future of Aging Services
• College of Direct Support
• National Alliance for Direct Support
Professionals
Long-term Care, Supports, and Services Competency Model and Resources
13
Tier 1
1. Interpersonal Skills: Demonstrating the ability to work
effectively with others.
2. Integrity: Displaying accepted social and work
behaviors.
3. Professionalism: Maintaining a professional demeanor
at work.
4. Initiative: Demonstrating a willingness to work.
5. Dependability and Reliability: Displaying responsible
behaviors at work.
6. Adaptability & Flexibility: Displaying the
capability to adapt to new, different, or
changing requirements.
7. Lifelong Learning: Displaying a willingness
to learn and apply new knowledge and skills.
Long-term Care, Supports, and Services Competency Model and Resources
14
Interpersonal Skills: Demonstrating the ability to work
effectively with others.
Demonstrating concern for others
• Show sincere interest in others and their concerns
• Demonstrate sensitivity to the needs and feelings of others
• Seek out ways to help and take action to help others
Demonstrating insight into behavior
• Demonstrate flexibility for change based on the ideas and actions of others
• Recognize when relationships with others are strained
Maintaining open communication
• Maintain open lines of communication with others
• Establish a high degree of trust and credibility with others
Respecting diversity
• Be flexible, sensitive and open-minded when dealing with a wide range of
people
• Value diversity of people and ideas
• Work well and develop effective relationships with diverse personalities
Long-term Care, Supports, and Services Competency Model and Resources
15
Tier 2
1. Reading: Understanding written sentences and paragraphs in workrelated documents.
2. Writing: Using standard English to communicate thoughts, ideas,
and information in written form.
3. Mathematics: Using principles of mathematics to solve problems.
4. Science and Technology: Using scientific methods to solve
problems.
5. Communication – Listening & Speaking: Giving full attention to
what others are saying and speaking in English well enough to be
understood by others.
6. Critical & Analytic Thinking: Using logic, reasoning,
and analysis to address problems.
7. Basic Computer Skills: Using a computer and related
applications to input and retrieve information.
Long-term Care, Supports, and Services Competency Model and Resources
16
Communication – Listening & Speaking: Giving full attention
to what others are saying and speaking in English well
enough to be understood by others.
Speaking
• Express information to individuals or groups taking into account the audience and the
nature of the information (e.g., technical or controversial)
• Speak clearly and confidently
• Speak using common English conventions including proper grammar, tone, and pace
• Provide or receive translation when necessary, to be understood by others
• Pay attention to listener responses and react appropriately to those responses
Listening
• Understand instructions
• Receive, understand, and respond to verbal and nonverbal messages
• Pick out important information in verbal messages
Two-way communication
• Use meaningful two-way communication (i.e., speak clearly, pay close attention and
seek to understand others, listen attentively and clarify information)
• Attend to nonverbal cues and respond appropriately
• Use augmentative and alternative communication methods (forms of communication
other than oral speech)
Long-term Care, Supports, and Services Competency Model and Resources
17
Tier 3
1. Teamwork: Working cooperatively with others to
complete work assignments.
2. Customer Focus: Actively looking for ways to ensure
that a person-centered focus is used to providing care
and support.
3. Planning & Organizing: Planning and prioritizing work
to manage time effectively and accomplish assigned
tasks.
4. Problem Solving & Decision Making:
Applying critical-thinking skills to solve
problems by generating, evaluating, and
implementing solutions.
Long-term Care, Supports, and Services Competency Model and Resources
18
Customer Focus: Actively looking for ways to ensure that a
person-centered focus is used to providing care and
support.
Promoting Empowerment
• Develop strategies to assist and support the person to
make informed choices
• Promote participation in the design of services
• Provide opportunities for self-advocacy
• Provide information and facilitate access to human,
legal, civil rights and other resources
Keeping customers informed
• Follow up with response to inquiries
• Respond timely to requests
Long-term Care, Supports, and Services Competency Model and Resources
19
Tier 3
continued
5. Working with Tools & Technology: Selecting, using,
and maintaining tools and technology to facilitate work
activity.
6. Scheduling & Coordinating: Making arrangements and
scheduling appointments.
7. Instructing: Teaching or showing someone how to do
something.
8. Business Fundamentals: Knowledge of basic
business principles, trends, and economics.
Long-term Care, Supports, and Services Competency Model and Resources
20
Tier 4
1. Long-term Care, Supports, and Services: Knowledge
of the broad range of services and supports designed to
ensure the health and safety, and promote
independence of individuals receiving services.
2. Supporting Daily Living: Effective application of the
knowledge, skills and ethics necessary to assist and
support individuals who require health and human
services to live a self-determined life in a safe and
healthy manner.
3. Crisis Prevention and Conflict Resolution:
Knowledge of potential crisis situations or
behavior, and the appropriate procedures to
de-escalate the situation or minimize the
likelihood of danger.
4. Ethics: Practice responsibly within the
ethical framework of the profession.
Long-term Care, Supports, and Services Competency Model and Resources
21
Tier 4
continued
5. Documentation: Entering, transcribing, recording,
storing, or maintaining information in written or
electronic/magnetic format to efficiently manage recordkeeping.
6. Laws and Regulations: Knowledge of relevant local,
state, and federal laws and regulations that impact the
delivery of long-term support, care, and services.
7. Health and Safety: Implement procedures
and protocols to promote the health and
wellness of person receiving supports, care,
or services.
Long-term Care, Supports, and Services Competency Model and Resources
22
Developing the Upper Tiers
Sample Competencies
•
•
•
•
•
Health Monitoring
Community Living
Medication Administration
Restorative Therapies
Ventilation
Long-term Care, Supports, and Services Competency Model and Resources
24
Using a Competency Model
• A Competency Model can help you:
– Design and develop course and program curriculum or review
previously developed curriculum to ensure that the
essential competencies are included
– Select or develop appropriate education and training programs
to remedy knowledge or skill gaps
– Form the foundation for industry skill standards and certifications
– Suggest relevant postsecondary education and training
opportunities to move up a career pathway
– Ensure that future workers have the right skills
Long-term Care, Supports, and Services Competency Model and Resources
25
Constructing a Competency Model
• Competency model development begins with
a thorough needs assessment
• Industry (employer) involvement key to job
matching and job success for trainees
• Tools To Develop a Competency Model
• Classroom vs. Practicum
Long-term Care, Supports, and Services Competency Model and Resources
26
Competency Model:
Long-term Care, Supports, and Services
Questionnaire
Skill Requirements
Determine knowledge and skill requirements
•
•
•
•
Occupational tasks, knowledge and skills
Licensure
Certification
Skill Standards
Long-term Care, Supports, and Services Competency Model and Resources
29
Occupational Information Network
(O*NET) http://online.onetcenter.org/
Occupational Search Result
http://online.onetcenter.org/link/summary/39-9021.00
Career InfoNet
www.acinet.org
Competency Model Clearinghouse
Competency Model Clearinghouse
Find Resources
Search Results for Direct Support
Tools: Build a Competency Model
• Build a Model Tool
• Career Ladder/Lattice Tool
Long-term Care, Supports, and Services Competency Model and Resources
37
Resources
Help line
Create an account and
log in
Add, edit, delete your own
competency models
Select a model framework
Added competency
Include Competencies and
Key Behaviors from the
industry model in your
model
Added key
behavior
Review your
model
Download your
model
Competency Model:
Long-term Care, Supports, and Services
http://www.careeronestop.org/competencymodel/pyramid.aspx?LTC=Y
Classroom vs. Practicum
Technical Content Areas
• General understanding of principles of Positive Behavior
Supports (e.g., positive reinforcement for proper followthrough)
Critical Work Functions
• Proactively identify potential crises, and implement procedures
to de-escalate situation or minimize likelihood of danger
Long-term Care, Supports, and Services Competency Model and Resources
47
Moving from Competency Model to
Curriculum
• Subject of the March Session
•
Includes: Acceptable level of performance
– Skill needed to perform the work
– Actual conditions under which the work will be performed
• Focus on process
–
–
–
–
–
–
Identify learners and develop learning objectives
Assess availability of learners
Determine how learning will be measured
Clarify expected outcomes and determine content
Match teaching methods to content and learners
Evaluate the learning
Long-term Care, Supports, and Services Competency Model and Resources
48
Question and Answer Period
Long-term Care, Supports, and Services Competency Model and Resources
49
Resources
• Competency Model Clearinghouse (CMC)
http://www.careeronestop.org/competencymodel/
• CMC Tutorial
http://www.careeronestop.org/competencymodel/Tutorial
s/SiteTutorial.htm
• Career InfoNet
http://www.acinet.org/
• O*NET Online
http://online.onetcenter.org/
Long-term Care, Supports, and Services Competency Model and Resources
50
Speakers’ Contact Information
PHCAST Technical Assistance:
Email: [email protected]
Phone: 1800-207-0750
Nicole Vicinanza
Marilyn B. Silver
Barbara Derwart
Brian Jones
Long-term Care, Supports, and Services Competency Model and Resources
51
Long-term Care, Supports, and Services Competency Model and Resources
52