Transcript Project Management Quality Management* Dr. Lotfi Gaafar PMBOK Guide 2000

Project Management
Quality Management*
Dr. Lotfi Gaafar
* This Presentation is uses information from PMBOK Guide 2000
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Definition of Quality
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Quality is the sum of characteristics of an entity that
describes and affects its ability to satisfy stated or
implied needs, it’s conformance to requirements and
it’s fitness for use
Meeting or exceeding your customers’
requirements/needs.
Doing the right things right first time and every time
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Definition of Quality
There are 8 ways to evaluate the Quality according to
customers’ requirements:
•Performance
•Reliability
•Durability
•Serviceability
•Aesthetics
•Features
•Perceived Quality
•Conformance to Standards
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Modern Quality Management
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Modern quality management :
– requires customer satisfaction (internal/external)
– prefers prevention of the cause of quality defect to
inspecting the product for defects at the end
– recognizes management responsibility for quality
– Continuous improvement
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Awards for Distinctive Quality Management
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The Malcolm Baldrige Quality Award was
started in 1987 to recognize companies with
world-class quality
ISO 9000 provides minimum requirements for
an organization to meet their quality
certification standards
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Project Quality Management Tasks
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Quality planning: identifying which quality
standards are relevant to the project and how
to satisfy them
Quality assurance: evaluating overall project
performance to ensure the project will satisfy
the relevant quality standards
Quality control: monitoring specific project
results to ensure that they comply with the
relevant quality standards while identifying
ways to improve overall quality
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Quality Planning
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The design phase should take quality standards
into consideration and ensure the matching of
customer’s requirements
Many scope aspects like functionality, features,
system outputs, performance, reliability, and
maintainability affects the overall quality
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Quality Assurance
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Quality assurance involves all the tasks done to
satisfy and ensure the required quality
standards for a project
The aim of quality assurance is continuous
quality improvement
Quality audits help identify defects and that can
improve performance on current or future
projects
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Quality Control
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The main output of quality control include:
– Acceptance decisions
– Rework
– Process adjustments
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Tools and techniques used include
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Pareto analysis
statistical sampling
quality control charts
testing
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The Cost of Quality
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The cost of quality is
– the cost of conformance or delivering products that meet
requirements and fitness for use
– the cost of nonconformance or taking responsibility for
failures or not meeting quality expectations
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Four Cost Categories Related to Quality
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Prevention cost: the cost of planning and
executing a project so it is error-free or within an
acceptable error range
Appraisal cost: the cost of evaluating processes
and their outputs to ensure quality
Internal failure cost: cost incurred to correct an
identified defect before the customer receives the
product
External failure cost: cost that relates to all
errors not detected and corrected before delivery
to the customer
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