Transcript Knowledge Mobilization: Knowledge Translation and Communications as acts of caring

Knowledge Mobilization:
Knowledge Translation and
Communications as acts of caring
Native Women’s Association of Canada,
Health Advisory Committee (HAC)
September 27-28, 2010
NOVOTEL HOTEL, Ottawa
Presentation by Peter Levesque
Outline
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Personal Introduction
Introduction of key concepts
Some history of thinking on KMb
Some tools
Dialogue – thinking as a group
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Some Personal Details
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Husband: Married to Penny Levesque (born Johnston)
Father: Matthew [gift of God] 18, Caitlin [precious one] 16
Son: Winifred Fallon, Andre Levesque
Brother: Claudette Levesque
Celtic Origin: Athlone, County Rosscommon & Hautot
Saint Sulpice, Normandy
• Currently live: Cardinal Creek in Orleans on Algonquin
Land
• Core belief: we are all created from one
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Career Path
• Now: Director, Knowledge Mobilization Works
• 2005-2007: Knowledge Exchange Specialist, Provincial
Centre for Child and Youth Mental Health at CHEO
• 2002-2005: Deputy-Director, Knowledge Products and
Mobilization, SSHRC
• 1998-2002: Program/Policy Officer SSHRC - CURA,
Program Integration, VP’s office
• 1990-1998: Various positions in research, business,
NGOs
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Drowning in communication?
• Never in human history have we hunted for so
much data, information and knowledge.
• Never in human history have we gathered so
much that is useful but not used.
• Growing feeling of being overfed with data?
• Data becomes information when it is informative.
• Information becomes knowledge when we act.
• Knowledge Mobilization is about making what we
know ready for action and service to build value.
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Emergence of Many Terms
Graham, I., et al. (2006) Lost in knowledge translation: time for a map?
Journal of Continuing Education in the Health Professions, 26:1 13-24
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Quote: Environmental
Taking in traumatic
information and
transmuting it into lifeaffirming action may turn
out to be the most
advanced and
meaningful spiritual
practice of our time.
Richard Heinberg
http://globalpublicmedia.com/how_do_you_like_the_collapse_so_far
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Quote: Biomedical
‘All breakthrough, no follow through’
Woolf (2006) Washington Post op ed
• Much of the US $100 billion/year
worldwide investment in biomedical
and health research is wasted because
of dissemination and implementation
failures
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Quote: Clinical Research
Institute of Medicine; Clinical Research Roundtable,
Sung et al. JAMA 289:1278,2003
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Working Definition
A commonly cited definition:
Getting the right information to the right people in the right
format at the right time so as to influence decision-making.
(Ontario Neurotrauma Foundation)
Easier said than done.
• How do we support doing this?
• What is a knowledge mobilization culture?
Knowledge Mobilization Works definition:
Knowledge Mobilization (KMb) is the complex process of
making what we know ready for service or action to build
value.
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But what is the goal?
Not just to know but to do the
best for those we care about
http://www.nwac.ca/2010sisters-spirit-vigils
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Three basic questions:
What? - So What? - Now What?
Programs
Policies
Priorities
Processes
Practice
Innovation
Supporting
Infrastructure
Initiatives
Value Creation
Now What:
Decisions,
Directions, Actions
So What:
Meaning,
Analysis, Interpretation
Products
Perspectives
Procedures
Possibilities
People Skills
Incentives to
Share between
Levels
What: Data, Information, Description, Stories
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MULTIPLE INPUTS FROM RESEARCH, PRACTICE, EXPERIENCE, CULTURE
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Core Communication Concepts
Context
Conversations
Capacity
Culture
Content
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Conversations
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Human Right?
10 December 1948,
UN Universal Declaration of Human Rights
Article 27.
(1) Everyone has the right freely to participate in the
cultural life of the community, to enjoy the arts and to
share in scientific advancement and its benefits.
http://www.un.org/Overview/rights.html
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Data
• Simple observations of states of the
world:
– easily structured,
– easily captured on machines,
– often quantified,
– easily transferred
Thomas Davenport: Information Ecology, Oxford, 1997
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Information
• Data endowed with relevance and
purpose:
– requires unit of analysis,
– need consensus on meaning
– human mediation necessary
Thomas Davenport: Information Ecology, Oxford, 1997
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Knowledge
• Valuable information from the human
mind/body/spirit.
• Includes reflection, synthesis, context
– hard to structure,
– difficult to capture on machines
– often tacit (rather than explicit)
– hard to transfer
Thomas Davenport: Information Ecology, Oxford, 1997
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Tacit Knowledge
• what is sub-consciously known by an
individual and is extremely difficult to
articulate or write down for use by; it
includes know-how, rules of thumb,
experience, insights, and intuitions.
Rumizen 2002 291
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Explicit Knowledge
• knowledge that can be articulated in
formal language and transmitted among
individuals.
Leveraging Knowledge at the PSC 1998
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Community of Practice
• a group of people who are brought together for professional as
well as personal reasons by a desire to learn more about
common opportunities and problems. It is formed with an
intention to add value by directly collaborating, using one
another and outside resource, to learn and teach each other. Its
purpose is to develop a body of actionable knowledge through
open non-competitive exchange; to learn and contribute through
sharing information on challenges and best practices within an
organization
Global Gateways 2002
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Learning Communities
• refers to informal groups of people that
cross organizational boundaries and
come together to discuss best practices,
issues, or skills that the groups want to
learn about
Rumizen 2002 288
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Learning Organizations
• an organization skilled at creating, acquiring
and transferring knowledge, and modifying its
behavior to reflect new knowledge and
insights
Skyrme 1997 21
• an organization that is continually expanding
its capacity to create its future. Adaptive
learning (survival) is joined with generative
learning (creation)
Peter Senge, The Fifth Discipline, New York, 1990
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Knowledge Ecology
• emphasis is on an organization’s entire
knowledge environment. It addresses all
values and beliefs about knowledge; how
people actually use knowledge and what they
do with it; the pit falls that can interfere with
knowledge sharing; and what knowledge
systems are already in place
Leveraging Knowledge at the PSC 1998
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Plain language
New Yorker: Dana Fradon 1975
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Use of evidence
New Yorker: Mick Stevens 1989
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Impact
New Yorker: Sam Gross 1991
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Access
New Yorker: John Caldwell 2000
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Where are we now?
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Greater complexity
More relationships with more diversity
More emphasis on production chains
Outputs are inputs for other
systems/sectors
• Emergence and awareness of
opportunities
• Changes in role of experts
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Systems Thinking
• Conceptual framework – knowledge
and tools that help make full patterns
clearer and see how to make change
effectively
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Ecological Perspective
• the relations of organisms to one
another and their physical surroundings
(Canadian Oxford Dictionary, 2004)
• suggest that we also add relations to
our conceptual surroundings: data,
information, culture, behavior, work,
politics, processes, technology...
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CIHR Knowledge to Action
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KMb: Basic Methods
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Réjean Landry, of l’Université Laval, has shown that the
greatest value from knowledge mobilization happens when we
LINK and EXCHANGE. Yet most KMb activities are still based
on PUSH and PULL.
PUSH
PULL
LINK
EXCHANGE
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Common KMb practice
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Dissemination
• Scattering of seeds
• Spread widely
– How do we prepare the soil to receive the
seeds?
– How do we nurture the growth of these
seeds?
– What does the harvest look like?
– What happens in the marketplace?
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Common KMb practice
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Accessibility
• Access
– Physical
• Increasing access to findings published in
Journals, on-line, open access, systematic
reviews
– Conceptual
• What does this mean for my practice, location,
context, culture
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Common KMb practice
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Systems need Diversity
• The challenge with herding cats is that
the cats may have interests that are
non-standard.
• How to support BOTH the utilization of
standards (excellence) and the
exploration of the new (invention and
innovation)?
• Managing for diversity provides the
potential for resilience to learn from
failure.
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Linkage
• A network is a set of interconnected nodes.
Networks are a very old form of human
practice, but they have taken on a new life in
our time by becoming information networks,
powered by the Internet.
Manuel Castells, The Internet Galaxy, 2001
• The network is the pervasive organizational
image of the new millennium.
Janice Gross Stein and Richard Stren, Knowledge Networks in Global Society:
Pathways to Development in Networks of Knowledge, 2001
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Tools
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Events
Publications
Meta Tools
Sustainability
KMb and Learners
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Events
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Advisory board
Book launch/signing
Colloquium
Community meeting
Consortium
Conference
Contest
Demonstration
Exhibit
Festival
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Focus group
Forum
Informal event
Knowledge exchange
panel
Knowledge fair
Media panel
Meeting
Performance
Professional
association
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Events
• Professional
development day
• Retreat
• Roundtable
• Seminar
• Speaker series
• Stand-down
• Strategy session
• Symposium
• Storytelling
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Tours
Town hall
Training
Training literacy
Workshops
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Capacity building
Community leaders
Educators
Knowledge transfer
Multiple solutions
Series
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Publications
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Background papers
Bibliography
Boor review
Brief
Brochure
Case study
Editorial
Editorial board
Fact sheet
Flyer
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Guidelines
Road map
Handbook
Ice breaker
Information packet
Interpretative materials
Manuals
One-pager
Policy update
Presentations
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Publications
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Cartooning
Presentation handout
Press release
Public service
announcement
• Publishing program
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Community experiences
Fiction
Magazine
Memoir
Op-ed
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Poetry
Popular press books
Quizzes
Research papers
Resource toolkit
Synthesis paper
Systematic review
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Meta-tools
• Generic
• Exploring
– Academic research
papers
– Environmental scan
– Journaling
– KMb handbook
– Needs assessment
studies
– Synthesis
– Template
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Design experiments
Experimental projects
Incubator
Matchmaking
Pilots
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Meta-tools
• Developing reference
materials
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Acronym list
Bibliography
Catalogue
Glossary
Lexicon
Thesaurus
Value-chain
• Consulting approaches
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Community
Consultations
Network
Specialized expertise
• Media
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Documentary
DVD
Film festival;
Graphics
Movie
Radio program
Story pitches
Television show
Theatre
Training video
Video series
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Sustainability
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Advisory Board
Champion Network
Communication forum
Community map
Web conference
Content management
system
• Database
• Decision support
system
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Directory
Discussion forum
Discovery tools
Distance learning studio
Expert network
Gaming
Global dialogue
Hot links
Hyperlinks
Intranet
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Sustainability
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Knowledge networks
Learning trajectory
Linking
Marketing platform
Portal
Reading tools
Server
Simulations
User accounts
Virtual learning commons
• Living repositories
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Annals
Art Gallery
Bulletin boards
Clearinghouse
Compendium
Events on-line
Exhibits
Interactive Q&A
Library
Publications on-line
Preservation systems
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Sustainability
• Living repositories
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Project journal on-line
Research inventory
Web-page
Virtual resource room
Web site
Wiki
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Blog
Chat room
Commentary
Community Bulletins
Distribution list
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E-Mail/E-newsletter
Knowledge streaming
KT Rounds
Newsletter summaries
Podcasts
Research progress reports
Streaming
Telecommuting
Teleconferencing
Video conferencing
Web-casting
Web magazine
Wikipedia
You-tube
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KMb & Learners
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Adult education
Camp assistant
Coaching
Collaborative
exploration
Distance learning
Interpretative centre
Job shadowing
Mentoring
Professional
development
Student field testing
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Train-the-trainer
Training partner
Web courses
Accredited self-study
Co-op arrangements
Certification program
Curriculum addition
Graduate program
Graduate research forum
Internship
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KMb & Learners
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Lunch & learn
Reer review
Practicum
Practitioner on campus
Research mentor
Residence fellowship
Art production
Children and Youth
certificat/diploma
• Role playing
• Summer camps
• Summer school
• 3-D virtual reality
• Video series
• Web Quests
And we could add more.
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Contact Information
Peter Levesque
Knowledge Mobilization Works
Consult | Facilitate | Imagine | Train | Write
web:
email:
skype:
Canada:
USA:
twitter:
linkedin:
www.knowledgemobilization.net
[email protected]
peterlevesque
1 613 552 2725
1 347 535 4833
@peterlevesque
knowledgemobilizationworks
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