Transcript Case Study of Workforce Development and Work Supports in
MET CENTER
Metropolitan Education and Training Center A MET CENTER CASE STUDY
Presented to Working Families Success Network National Conference Detroit, Michigan November 7, 2013 By Carolyn Seward President & CEO - FWCA/MET Center
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THE HISTORY OF MET CENTER
Vacant, Manufacturing Building
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Formerly Wagner Electric
Located in an economically challenged area in the urban community
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Unemployment Rate (year 2000) - 16%
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Average Household Income $24,688 Poverty Level – 39.1%
Received federal funding to create a training facility for low income residents
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6-Story Facility 3 Floors Renovated
THE HISTORY OF MET CENTER
(cont’d)
5-7 Years of Existence
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2 Partners (Community College & CBO) Approximately 200 customers served each year
Community College & CBO Programs
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Began to expand from 200 to 700 customers per year
Center Focus
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Training
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Employment
TARGET POPULATION
A. Who will be served by the MET Center?
Low-Income Adults w/Criminal Backgrounds & Educational Deficiencies
Unemployed
Adult Ex-Offender Community Residents B. Funding Sources
TANF WIA
ITAs Pell Grants Other Federal, State & Private Funding Opportunities
GROUP DISCUSSION #1 1. How do you begin to coordinate partners & resources that will benefit the community?
2. How do you develop the governance & organizational structure for a CWF?
MISSION
The MET Center is a strategic partnership created to stimulate the economic self-sufficiency of individuals living in low-income communities of the St. Louis Region. The Center seeks to accomplish this mission by delivering focused, comprehensive, and accessible job training, placement, assessment, career development services and transportations services. We serve the underemployed, unemployed, and displaced workers, leading to sustainable work and a competitive regional economy.
• Centrally Located Near the MetroLink • Comprehensive Skill-Based Training • Focused Individual Employment Planning • Accessible Career Development and Placement Services • Personal Financial Education/Transportation Services
MET CENTER GOVERNANCE
Board of Directors
City & County Workforce Investment Board
Community College
CBOs Public School System
Economic Development
Quarterly Meetings
MET Program Directors Meeting
Program Directors/Representatives
MIS Representative
Executive Director
Monthly Meetings
ORGANIZATIONAL CHART
Coordination of Educational Programs
Responsible for all skill-based educational programs
St. Louis Community College Services
-Recruitment -Orientation -Assignment/Referral -Eligibility -Enrollment -Client Services -Job Search -Placement -Retention -Mobility Center -Community Outreach -Special Projects/Initiatives -Adult Education Literacy -Tax Prep -Asset Building
MET Board of Directors
-Responsible for conducting Labor Research -Program Recommendations -Resource Development
MET Executive Director
-Responsible for communication flow between programs and services -Performance reports to Steering Committee -Coordinate and report Issues and Problems concerning programs to Board of Directors -Information Management coordination
Educational Programs
-Work Readiness (BFL) -Skill-based Training -Business Services BOAT, MIIS, BTT (STLCC) -Construction CPC -Healthcare LPN (SSD) -Transportation Diesel (STLCC) -Science BioScience & Technology -Construction HVAC -Manufacturing MTA (MTA)
Information Management
-Client Database -Client Case Files -Performance Reports -Enrollment -Graduates -Initial Placements 3,6,9,12 months retention -Employment Reports -Special Project Data -Transportation Data -Supportive Service -Financial Literacy
St. Louis County Public Works
Industry Advisory
-WIB
Group
-RCGA -Employer Committee Group advisor for each skill training program
Facility Management
Responsible for all facility management
St. Louis County
Facility
-Staff -Space -Telephones -Security -Maintenance -Utilities -Grounds
GROUP DISCUSSION #2
1. At what point is the customer considered a CWF participant?
Center Orientation
Skills Training 2. How to ensure you have the right partners delivering services to the community (i.e. financial institutions)?
3. If the focus is training & employment services, what type of supportive services are needed and who will deliver them?
MET CENTER/CWF INTEGRATED SERVICE DELIVERY MODEL
Placement & Retention Services Educational Programs
Customer Recruiting Orientation Bundling & Sequencing Financial Services / Asset Building Employer Specific Orientation for Job Seeker CWF PATHWAY Eligibility for financial Assistance, client services, ITAs Work Readiness Training Financial Literacy and Asset Building - 4 Weeks Bundling & Sequencing of Service Program Enrollment (Bundling of Services begins here) Adult Education Literacy Transportation, Job Search, Mobility, Counseling Services Skill Based Training Programs
Business Services
B.O.A.T. (STLCC) MIIS (STLCC) BTT (STLCC)
Transportation
Diesel (STLCC)
Career Pathways to Employers (FWCA) Construction
CPC
Manufacturing
HVAC (MTA) Energy Auditor (MTA)
Healthcare
LPN (SSD)
BioScience & Technology
(FWCA)
Distance Learning
(FWCA) Employment Services Graduates from all programs can immediately obtain employment Missouri One Stop Career Center (NGCC) – Placement Services Supportive services (Based on Funding) MET Mobility Center Counseling Job Search Tax Prep Financial Literacy Housing Counseling Legal Services Teen Pregnancy Prevention
MET CENTER/CWF INTEGRATED SERVICE DELIVERY MODEL
Placement & Retention Services Educational Programs
Customer Recruiting Orientation Bundling & Sequencing Financial Services / Asset Building Employer Specific Orientation for Job Seeker
CWF PATHWAY
Eligibility for financial Assistance, client services, ITAs Work Readiness Training Financial Literacy and Asset Building - 4 Weeks Bundling & Sequencing of Service
Program Enrollment (Bundling of Services begins here)
Adult Education Literacy Transportation, Job Search, Mobility, Counseling Services Skill Based Training Programs
Business Services
B.O.A.T. (STLCC) MIIS (STLCC) BTT (STLCC)
Transportation
Diesel (STLCC)
Career Pathways to Employers (FWCA) Construction
CPC
Manufacturing
HVAC (MTA) Energy Auditor (MTA)
Healthcare
LPN (SSD)
BioScience & Technology
(FWCA)
Distance Learning
(FWCA) Employment Services Graduates from all programs can immediately obtain employment Missouri One Stop Career Center (NGCC) – Placement Services Supportive services (Based on Funding) MET Mobility Center Counseling Job Search Tax Prep Financial Literacy Housing Counseling Legal Services Teen Pregnancy Prevention
SERVICES & TRAINING
SERVICES & EDUCATIONAL PROGRAMS Recruiting & Orientation GED/AEL Transportation Job Search Work Readiness Tax Preparation Employment Training Placement & Retention
SKILL-BASED TRAINING PROGRAMS Business Services Transportation Career Pathways Construction Manufacturing Healthcare BioScience Technology Distance Learning
SUPPORTIVE SERVICES
Financial Education & Asset Building Services
Home Buyers Education & Investment Services
Tax Services (Vita Site)
Transportation Services (MWA)
Health and Wellness Education (Clinical)
MET Mobility Center
Dr. J’s Family Weight Loss
Healthy Relationship Education/Responsible Fatherhood
Individual and Group Counseling Services (Clinical)
COLLABORATIVE PARTNERS
St. Louis County Government
St. Louis County WIB
St. Louis Economic Development Partnership
St. Louis Regional Chamber & Growth Association (RCGA)
Family and Workforce Centers of America (FWCA) – CBO
St. Louis City WIB (SLATE)
Fathers’ Support Center
Metropolitan Training Alliance (MTA)
ARAMARK Washington University in St. Louis
St. Louis Community College (STLCC)
Annie E. Casey Foundation (AECF)
East-West Gateway Council of Governments
Special School District (SSD) St. Louis Public Schools Construction Prep Center (CPC) BFL, Inc. (CBO)
Saint Louis Community Credit Union (STLCCU)
GROUP DISCUSSION #3
How do you bundle services?
CWF PROCESS FLOW
Intake/Recruitment
Assessment/Orientation CWF—MET Center St. Louis
Funnel Process 7-1-06 – 9-30-13 Pre-Assessment Services
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TABE 2.
Work Keys
Assessments (Individual Plans)
1. IEP: Case Manager 2. ITP: Case Manager 3. IFP: Financial Literacy Coach
Individuals Receiving Services (Enrollments)
Each enrollment requires CWF Snapshot Form
Employment Career and Education Service
Job Readiness Training Skilled Training ABE/GED/ESL Career Counseling
Work Support Service
Applying for DWD/FSD/SS benefits Screening for Benefits Participating in income / tax prep services Missouri Career Center Services
F inancial Services & Asset Building
Attending Financial Literacy Classes Participating in On-On-One Financial counseling Applying for a Credit Score
Employment & Career Advancement
Became employed Achieved 3, 6, 12 month retentions Achieved Career/Life Advancements Completed ABE/GED/ESL Completed Job Readiness Completed Skilled Training
Bundling of Services 91% of All Customers Received Bundled Services Performance Measures (Placement/Retention/Advancements) Work Support
Receiving Public Benefits Received Transportation Services Received Tax Refund Received EITC
Financial Stability and Asset Building
Obtain credit report Correct errors on credit report Improve credit score Savings Account Retirement Account Drivers License Car Saving for down payment on home Purchased home
EFFECTIVENESS
OF AND
BUNDLING SEQUENCING SERVICES
Bundling Leads to Long-Term Engagement
o Increase in participant contact frequency o Multiple partners collaboration and resource integration
Sequencing Leads to Effectiveness of Services
o Recruitment, orientation, assessment, incomes support [training, employment, retention, continuing financial education and asset building) o Specific sequencing is designed to optimize customers’ utilization of services
Increase in Customer Retention Increase in Participants Wages
GROUP DISCUSSION #4
How do you capture the data?
MET CENTER DATABASE
Unified Data Source
In addition to all of the training and supportive services offered at the MET, we also have the ability to store, collect/manage, and report program data in a single secured data source.
DATABASE FUNCTIONALITY
Customer Demographics
Program Enrollment
Program Cost/Funding
Placement & Employment History
Customer Advancement
Milestone Reporting by Program
CHALLENGES W /DATA
Managing Data Integration from multiple data sources (double data entry)
ACCOMPLISHMENTS
Since 2006, 18,132 unduplicated residents have requested Employment and Training services from The MET Center. As of September 30, 2013, the following outcomes have been achieved through our CWF initiative :
– 5,469 Enrolled in training/3,716 Completed training – 5,431 Receiving financial literacy services – 4,876 Placed in employment – $9.00 per hour average wage
2012 Estimated Economic Impact: $31.9M (1950 placed into employment at $9/hr. by 35 hrs./wk by 52 wks/yr= $31.9M)
Partnered With Saint Louis Community Credit Union to implement Behavioral Economics and offer financial products to participants (co-located at MET Center)
Increase in Participant’s Wages (Post training wages are higher)
Strategic partnership reduced total cost (by minimizing duplication of services)
Publication: “A Bottom-up Definition of Self-Sufficiency” (Hong, Sheriff, 2009)
THE FUTURE
Funding received to complete 4 th , 5 th renovations & 6 th floor
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4 th and 5 th floor completion – January 2014
Accredited early childhood education center opening August 2014
Build relationships with major corporations to deliver pre-employment services for entry-level positions w/potential career pathways within the company