Transcript Interaction between state and private social service providers of communitybased services for children and families at risk Nelly Petrova-Dimitrova, Chairperson Social Activities and Practices.

Interaction between state and private
social service providers of communitybased services for children and families at
risk
Nelly Petrova-Dimitrova, Chairperson
Social Activities and Practices Institute
Bulgaria, Sofia1606, 22 Lulin planina str.,
Tel./fаx:+359 2 8524713
[email protected],
www.sapibg.org
Child welfare reform
in Bulgaria
 The priorities :
•deinstitutionalization of
care and development of
new community-based
services
•focusing on the needs of
the client,
•individualization of
interventions,
•work within a network
(networking),
•improving the quality of all
activities and services
through introduction of a
new work methodology
Child welfare reform
in Bulgaria
 State – new legislation, to secure access to social
services for all citizens, standards for social services
(financing and quality); licensing providers; monitoring
and control over the services provision; child protection
responsibility and gradually delegating services.
 Local authorities – decentralization of services and part
of the child care; needs analysis, development of own
services, state support in the financing of certain new
services; service provider or delegating services to
private providers
 NGO – service provider
Child welfare reform
The results
Child at risk
Child Protection Departments
MLSP
SACP
Residential
Care
Relatives
Foster family care
The biological family
Community-based
Services
The municipality
NGO
Social Activities and Practices Institute,
[email protected], www.sapibg.org
•Registered at SAA and licensed by SACP for social services provision;
•Training programs for professionals from the helping professions,
professional consultation and supervision; (NAVET license for
professional training);
•Methodological guidelines – case assessment framework; frameworks
for specialized evaluations, plan documentation, plan review and outcome
evaluation;
•Developed specialized programs for individual and group work with
children and families;
Service provision experience of SAPI
 2003-2005: Family support center (the first Mother and
Baby Unit in Bulgaria) – at present it is managed by the
municipality of Gabrovo;
 2004-2006: Centre for youth probation and social
activity – at present it is managed by the municipality of
Gabrovo;
 2005-2010: CSSCF in Shumen;
 2006-2011: CSSCF in Pazardjik;
 2007: Social Support Center at P. Slaveikov orphanage,
Sofia
 2006-2008: Support to NGO social service providers in 3
towns in Northern Bulgaria;
The Complex for Social Services
1) Sector “Family Support”;
2) Sector “Child support and services”
3) Sector “Community work”.
These sectors cover the activities in the
following directions: prevention,
reintegration and direct work with the
clients, community-based services, as
well as empowering and mobilising
the local community in provision of
services for children and families.
The Complex for Social Services
Sector “Child support and services
 Crisis admission for
children
 Intervention and
individual work with
children victims of
abuse
 Work with
institutionalized
children for
reintegration into
family environment
 Sheltered house for
children who have
left institutions
Counselling of
children with
deviant
behaviour
Day centre at the
CSC for street
children and
drop-out children
Organizing extracurricular forms
of support and
occupations for
children
Training and
preparation of
children leaving
institutions for
independent life
School support to
children on
specific subjects
The Complex for Social Services
Sector “Family Support”;
Family Services and Support sector
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Family counselling
Groups for self-help of pregnant women and girls
Inter-agency mediation
Mother and Baby Unit – provision of shelter, counselling,
mediation between the institutions
Family group conference
Training, counselling and group work with applicant foster
families and adopters;
Support to parents victims of abuse
Work with families whose children are at institutions –
reintegration
The Complex for Social Services
Sector “Community work”.
“Community Work” sector
 Public campaigns
for foster families
and adopters;
against violence,
substance abuse
and smoking; for
enhancing the
public sensitivity
towards the
problems of
children
 Prevention of
school drop-out
 Mobile social
work
 Work with
volunteers
(campaigns,
recruitment,
allocation of
tasks and
responsibilities)
 Public
discussions with
representatives
of the
professional
circles working
with children
 Hot telephone
line
Social Activities and Practices Institute,
[email protected], www.sapibg.org
Sending:
CPD, LCFASAMA, Parents’ request,
Services for: children at risk and
their parents
Child
CPD
LCFASAMA, Court
CSSCF
Signal,
informing - school, …
Social Activities and Practices Institute,
[email protected], www.sapibg.org
Investigation – at least 2 interviews,
the social situation,
other sources
Individualized service
Duration
7days/14 days
Specialized assessment
Accepted by MT – Case manager, CPD
Shared with the client
Plan review - MT
(assessment of the achieved)
Individual plan for the service
Accepted by MT
Developed together with the client
Assessment of the results
- MT
OUR success
Buildings …
OUR biggest client
How do we help?
Individualization – investigation, evaluation,
individual work plan for the client
Team work – multidisciplinary team and a
team on the case
WORK METHODOLOGY
Supervision
Professional documentation – Regulation,
Ethical code, Agreement forms, declarations,
etc.
When the provider is an NGO?
Cooperation with the local authority – Project Management
Council
Council of the clients
Care for the team’s competence – training and supervision
Cooperation with CPD
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Achievements:
Clear legislative framework –requirements for licenses,
contracts, methodology description, etc.
Good practices of cooperation mechanism in case work
(directions, MT, Plan review, etc.)
Development of common professional jargon, attitudes, and
values in the work with clients
Increased capacity for support to the clients
When the provider is an NGO?
Cooperation with CPD
 Difficulties in the work with CPD:
 Still unclear roles in the case management and
confusion of functions – at the case management and
service provision
 Difficulties in the link between the different providers
 Discrepancy in the level of methodological capacity of
NGO and CPD – evaluation, relations with clients, etc.
When the provider is the local
authority?
 Confusion of roles and risk of conflict of
interest
 Lack of capacity
 Inequality between the state and private
service providers
 Absence of possibility for an NGO to have
further influence over the service provision
that it has started in a project – after the
project completion, all is at the will of the
municipality