Transcript Lessons Learned about the Service Array from the First Round of Child and Family Services Reviews (CFSRs) The Service Array Process National Child Welfare Resource Center for.

Lessons Learned about
the Service Array
from the First Round of
Child and Family Services Reviews
(CFSRs)
The Service Array Process
National Child Welfare Resource
Center for Organizational
Improvement
A Service of the Children’s Bureau,
U.S.D.H.H.S.
April 28, 2008
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What Is the CFSR?
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A periodic review by the Federal Government in partnership
with the State Child Welfare System.
Seven child welfare outcomes in the areas of Safety,
Permanency, and Well-Being, seven systemic factors, and 45
items/indicators are evaluated.
Areas needing improvement need to be addressed in a
Program Improvement Plan (PIP).
Meant to be a continuous quality improvement process.
Best hope for an accountable child welfare system that
continuously improves the achievement of good outcomes for
children and families in child welfare.
The Seven CFSR Outcomes in Safety,
Permanency, and Well-Being
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Safety Outcome #1: Children are, first and foremost, protected from
abuse and neglect.
Safety Outcome #2: Children are safely maintained in their own homes
whenever possible and appropriate.
Permanency Outcome #1: Children have permanency and stability in
their living situations.
Permanency Outcome #2: The continuity of family relationships and
connections is preserved for children.
Well-Being Outcome #1: Families have enhanced capacity to provide
for their children’s needs.
Well-Being Outcome #2: Children receive appropriate services to meet
their educational needs.
Well-Being Outcome #3: Children receive adequate services to meet
their physical and mental health needs.
The Seven Systemic Factors:
Infrastructure Needed in Child Welfare
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Information System Capacity
Case Review System
Quality Assurance System
Training System
Service Array
Agency Responsiveness to the Community
Foster and Adoptive Parent Licensing,
Recruitment, and Retention
The CFSR Requirements about the
Service Array
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Item 35: The State has in place an array of services
that assess the strengths and needs of children and
families and determine other service needs, address
the needs of families in addition to individual children
in order to create a safe home environment, enable
children to remain safe with their parents when
reasonable, and to help children in foster and
adoptive placement achieve permanency.
The CFSR Requirements about the
Service Array (cont’d)
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Item 36: The services in item 35 are
accessible to families and children in all
political jurisdictions covered in the State’s
Child and Family Services Plan.
Item 37: The services in item 35 can be
individualized to meet the unique needs of
children and families served by the agency.
States in Substantial Conformity on
Systemic Factors
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45
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35
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Case Rev
Service
Array
Training
QA
Licensing
Info Sys
Agency
Resp
“Findings from the Initial Child and Family Service Reviews 2001-2004” – Children’s Bureau
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Lessons Learned – Service Array
 Need to engage stakeholders
frequently, on a routine basis
 Shift in philosophy needed for interdept collaboration
 Need to implement a strategic plan,
not use a piece-meal approach
 Leadership is important
“Strategies That Address Critical Practice Areas: Successes and Challenges in
Implementation” (content analysis of 33 PIPs completed as of April 2006) – Children’s Bureau
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