Transcript The National Alliance to End Homelessness presents The HEARTH Academy Training and tools to help your community achieve the goals of the HEARTH.

The National Alliance to End Homelessness presents
The HEARTH Academy
Training and tools to help your community achieve the
goals of the HEARTH Act
The HEARTH Act
The HEARTH Academy
Federal Goal
• Assess how your
community performs
• Nobody is homeless longer
than 30 days
Performance Measures
• Reducing lengths of
homeless episodes
• Reducing new and return
entries into homelessness
• Receive tools to help you
implement proven
strategies
• Create an action plan for
reshaping homelessness
assistance
HEARTH Academy
Implementing proven strategies to end homelessness
Implementation Clinic
Participants in this
1.5 day clinic will
assess the
performance of
their homelessness
assistance and
implement
community-wide
strategies to better
achieve the goals
of the HEARTH Act.
Webinars and Tools
Webinars, tools,
and training
materials will help
communities
prepare for the
Implementation
Clinic and learn
about and
implement the
strategies that
help prevent and
end homelessness.
Individualized Consulting
The Alliance’s
Center for Capacity
Building and other
expert consultants
will be available to
provide
customized
assistance.
If you are interested in participating or would like more
information, please contact:
Aisha Williams
Center for Capacity Building
National Alliance to End
Homelessness
[email protected]
202-942-8298
Note: The HEARTH Academy is not sponsored by or affiliated with the
Department of Housing and Urban Development (HUD) or any other federal
agency. The HEARTH Academy is a project of the National Alliance to End
Homelessness.
The HEARTH Academy
Performance Improvement
Strategies
HEARTH
Academy
Sep 2010 - Apr 2011
Performance Improvement Agenda
Define performance measurement and improvement
Introduce the HEARTH performance measures
Understand key measures, programs, and overall impact
How to measure at a system level
Successful performance improvement strategies
Available at
www.endhomelessness.org
Performance
improvement
requires systematic
evaluation of your
programs and
system to determine
their impact and
guide efforts to
improve results.
HEARTH Act Performance Measures
Reduce the number of people who become
homeless
Reduce length of homelessness
Reduce returns to homelessness
Reduce overall homelessness
Increase jobs and income
Thoroughness in reaching homeless population
Other accomplishments related to reducing
homelessness
Core HEARTH measures
Reduce new episodes of homelessness
Reduce returns to homelessness
Reduce lengths of homeless episodes
Measures of Homelessness
Number of
people who
newly
become
homeless
each day
25
+
Number of
people who
return to
homelessness
each day
1
x
Average
length
(days) of
homeless
episodes
40
=
Average
number of
homeless
people at
any time
1,040
Measures of Homelessness
Number of
people who
newly
become
homeless
each day
25
+
Number of
people who
return to
homelessness
each day
1
x
Average
length
(days) of
homeless
episodes
36
=
Average
number of
homeless
people at
any time
936
Homelessness Assistance Programs
Program
Program
Program
Program
Program
Program
Evaluation
Homelessness Assistance System
Program
Program
Program
Program
Program
Program
Evaluation
System Measurement Challenges
Program
Program
Program
Program
Program
Program
Program
Program
Columbus, Ohio
Columbus: Performance on Key Outcomes
2009 Performance
Families
Singles
Reductions in
homelessness
6%
4%
Diversion
32%
13%
Length of Stay
59
49
Reentries
0%
1%
Columbus, Ohio: A Data Driven System
Performance-Based Contracts
• Pay for performance
• Reward strong outcomes
• Support and expand effective
programs
Columbus, Ohio: A Data Driven System
Contracts and Data Quality
• Participation
• Completeness
• Accuracy
Columbus, Ohio: A Data Driven System
Individual Outcome
Performance Scores
YES
90% or more or within
5% of numerical goal
NO
Less than 90% or not
within 5%
N/A
New and Unassigned
Goals
System/Program Evaluation
Ratings
HIGH
75% overall
outcomes or better
MED
50% to 74%
overall outcomes
LOW
Less than 50%
overall outcomes
Columbus, Ohio: A Data Driven System
Quality Improvement Intervention
• Problem Assessment
• Collaborative Goal Setting and
Planning
• Regular Follow Up
Additional Resources
What now?
Examples of What to Measure
Prevention /
Diversion
• % clients diverted from shelter
• % clients prevented from homelessness
• % clients entering shelter within 1, 3, 6, 9, or 12
months of diversion/ prevention
Length of Stay
• % exiting shelter (for permanent housing) within
30,60, 90 days
Return to
homelessness
• % clients re-presenting at or entering shelter
within 3, 6, 9, or 12 months of program
completion
Challenges and Tips
Prevention /
Diversion
• Determine if prevention recipients entered shelter
• Compare shelter entries for those who received
assistance with those who did not
Length of Stay
• Examine length of stay for each program
• Track persons with multiple program entries
• Use AHAR data for LOS in shelter and transitional
housing
Return to
homelessness
• Compare permanent housing exits from one
period with new entries in another period
• Compare HMIS ID’s for old and new entries
Measurement Tools & Strategies
System Performance
Measurement Tool
Coming Soon…
Measurement Tools & Strategies
Tool
Data you can get
Ways to Use
HMIS –
“canned
reports”
•Entries, exits during the year
• Demographic characteristics
• Destinations
•Missing answers and rates of
don’t know answers (important)
•Run the CoC APR for the entire
system or a component of the system,
such as all shelters
• Compare performance programs to
component average, or year to year
on exits to permanent housing
•Evaluate missing data and improve
data quality
HMIS
custom
reports
• Everything in your HMIS
(entries, exits, demographics,
outcomes, time frames)
Select metrics you are interested in (
for example: exits to permanent
housing within 45 days)
Point –in –
time Count
Information about total
population including chronic
homelessness, demographics,
etc. at a particular date/week
over time
• Look at changes in size of total
population and subpopulations over
time
• Compare to system APR or AHAR for
effectiveness of reach of system and
with specific populations
AHAR
• Population estimates,
demographics, points of entry,
lengths of stay, system capacity
and turnover
• Look at turnover rates for singles
and families, transitional housing and
shelter
•Compare to need from PIT count, to
turnover rates of rapid rehousing
programs
HPRP
reports
• Information on
prevention/rehousing population
•Costs of financial assistance
•Time of assistance
•Destinations
•Use to look at persons served,
demand for prevention, costs of
prevention
•Run Coc APR using HPRP data to
compare with regular APR – look at
differences in population
• Look in HMIS for people served in
HPRP in other parts of the system
Available at
endhomelessness.org
Measurement Tools & Strategies
Tool
Data you can get
Ways to Use
HMIS –
“canned
reports”
• Entries, exits during the
year
• Demographic
characteristics
• Destinations
• Missing answers and rates
of don’t know answers
(important)
• Run the CoC APR for the entire
system or a component of the
system, such as all shelters
• Compare performance
programs to component
average, or year to year on
exits to permanent housing
• Evaluate missing data and
improve data quality
Looking Ahead
Measure
• Gather data & establish baseline
Analyze
• Consider which programs and activities lead to strong performance
• Examine data collection policies and practices
Plan
• Consider where to adjust your program “portfolio” funding or
investments to achieve better performance
• Consider policies and practices that encourage high quality data
Resources:
www.endhomelessness.
org
www.hudhre.info
HEARTH Academy:
System Assessment
October 27 at 2pm Eastern
Contacts:
Norm Suchar
[email protected]
Aisha Williams
[email protected]