Transcript Domestic Violence Non-Residential Services & Supports Study March 2010 Webinar Training Overview of Training          Foundation for this Study (What we learned from The Shelter Study) This Study.

Domestic Violence
Non-Residential
Services & Supports Study
March 2010
Webinar Training
Overview of Training
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Foundation for this Study (What we learned
from The Shelter Study)
This Study – The Goals
Getting Started
Forms/Study Materials
Inviting Program Participants to Complete the
Survey: Guidelines for Staff
Other Issues: Translated Documents,
Language Line, SurveyMonkey
Using the Findings
Other Issues & Questions
Next Steps
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What Did the Shelter Study
Involve?
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Collaboration between NRCDV and
UConn School of Social Work
Funding by FVPSA Office of DHHS,
administered by NIJ
Work with Coalitions & Programs in 8
states
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Two forms: around entry and exit
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Translations in 10 languages
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Shelter Study: Goals
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Obtain information from a diverse sample of
domestic violence survivors about their
experiences in residential shelter programs
Learn more about what domestic violence
survivors want when they come to shelter
programs and the extent to which survivors have
had their expectations met during their shelter
stay
Learn more about how survivors’ experiences,
needs and immediate outcomes vary across
demographic and shelter program characteristics
Develop recommendations for shelter programs
across the country for how they might improve
their services
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Instruments
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Two survey forms completed by
survivors: at entry and around exit
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Both fixed-choice & open-ended
questions
A form completed by programs—
staff, services and capacity
A form completed by Coalition
liaisons—census data for county in
which shelter program was located
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Coalitions & Programs
Participating
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Domestic violence shelter
programs in eight states
215 programs agreed to
participate (81%)
States selected to
maximize the diversity of
programs and survivors
Included all major
geographic regions
Coalition staff members
contacted each program in
their state to request their
participation
State
# of
participating
programs
Connecticut
15
Florida
34
Illinois
32
Michigan
32
New Mexico
11
Oklahoma
26
Tennessee
35
Washington
30
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Survivors Participating
Shelter 1 form only
1,881
Shelter 2 form only
964
Both Shelter 1 and Shelter
2 forms
565
Total number
participating
3,410
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Examples of Results*
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25% had “concerns” about going to shelter
What survivors wanted at entry:
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Support: 97% needed some; 57% needed at least 7 of 10
types
Economic help: 93% needed; 61% needed at least 3 of 5
types
Help re: children: 87% of mothers; half needed at least 4 of 7
types
Legal system needs: 34% needed; 24% needed just one of 3
types
Because of shelter experience, I feel…
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I will achieve the goals I set for myself: 93%
I know more ways to plan for my safety: 92%
I can do more things on my own: 91%
*(see Shelter Study Report for full results)
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Dissemination/Uses
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Technical report + state reports
Webinars to field & press
Use in FVPSA re-authorization
State uses: state funding & grants
Specific advocacy issues:
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Access
Shelter rules
Program services
Diversity
Training
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Lessons Learned/Reinforced
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Importance of survivors’ voices
Need for greater efforts at
inclusiveness
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Diversity
Community programs—not just
coalition members or FVPSA-funded
Include more male survivors
Prepare for program/coalition
turnover
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DV Services & Supports Study
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More complex—non-residential supports &
services; community programs not members
of Coalition
More intentionally inclusive—including men
4 states + culturally-specific Institutes +
experts in LGBT, disability, and abuse in later
life programs
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More information on the context of services
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Additional voices through focus groups
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Same partners & study structure
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Study Structure
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Research staff at UConn—
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Direct design in collaboration with Coalitions,
Institutes, NRCDV and consultants
Facilitate data-related communications
All data entry, analysis and reports
Project Staff at NRCDV—
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Contribute to design
Manage supplies, meetings, logistics,
translations
Help trouble shoot
Coordinate dissemination to field & roll-out
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Study Goals
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Learn more—what domestic violence survivors
want when they come to programs for
supportive services, the extent to which
expectations are met, and survivors’
assessment of immediate outcomes.
Learn more—how survivors’ experiences,
needs and immediate outcomes vary across
demographic and domestic violence program
characteristics.
Identify multi-level factors associated with
survivors’ positive service experiences.
Develop recommendations for domestic
violence programs across the country for how
they might improve their services.
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Getting Started:
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You should have a copy of the
following documents to review:
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Guide for Individual Programs
Inviting Program Participants to
Complete Survey: Guidelines for Staff
Information Sheet for DV Services &
Supports Study
Study supervision at your program:
2 staff should be assigned to oversee
the study if at all possible
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Safety & Confidentiality:
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Each state and Institute has been assigned a code
(state code)
Each program will be assigned a code by the
Coalition Coordinator/Institute Liaison (program
code)
Programs associated with program codes will NOT
be known to research staff
Your program code and state code go on the top
of the first page of each data collection form.
It is ESSENTIAL that codes are in place prior to
handing out forms to program participants (as
they will seal completed surveys in a SelfAddressed Stamped Envelope [SASE]).
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Collecting the Data—3 Parts
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Program Feedback Form (program
participant survey)
Program Information Form
(program survey – one per site)
Census information; crime data
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Content of Program Participant Survey:
Program Feedback Form
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Questions about how participants
heard about the program
What services and supports they
have received in the past year
How helpful were the services and
supports they received
Changes/impacts since entering the
program.
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Content of Program Participant Survey:
Program Feedback Form
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Checklist of 53 specific different types
of help a person may have wanted -Did the participant receive the help
they wanted:
 safety, types of information,
planning, well-being, concrete
connections & services
Demographics
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Inviting Program Participants
to Complete Survey: When?
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Not if a program participant is very upset or in
crisis (see “Inviting Program Participants to
Complete Survey: Guidelines for Staff” form)
Not until program participant has had a
minimum of 2 face to face contacts with the
program (within past year).
Not if a survivor has already completed survey
Participation should be open every other week,
for the entire week.
Enrollment in the study will start the 1st week
of March and will continue for a period of 6
months.
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Inviting Program Participants
to Complete Survey: Who?
All program participants of nonresidential DV services and
supports programs.
 All program participants (but not
children if they are present with
their parents)
 Not survivors currently in
shelter
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Inviting Program Participants
to Complete Survey: How?
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Staff should follow the steps outlined
in the Guidelines for Staff
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Meet with participant individually (except
possibly people in support groups)
Read them the Information Sheet
Address any questions or concerns
Give them the survey (Program Feedback
Form) and envelope
Provide private and quiet space
Show them where they should put sealed
envelope when survey is completed
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Things to Remember when
Inviting the Participant…
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Only if the survivor is not in crisis
Stress that participation is voluntary
Stress that you use client feedback
to improve services
Stress the forms are brief
Stress how their anonymity is
protected: they are not asked to
give their name; they complete the
survey independently and seal in
SASE themselves, etc.
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Translated Documents:
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The Information Sheet and Program Feedback Form
have been translated into the following languages:
Arabic, Chinese, French, Korean, Polish, Portuguese,
Russian, Spanish, Tagalog, and Vietnamese.
If you have a staff person or volunteer who is fluent in
the translated language, then please have them read
the Information Sheet to the program participant and
answer any questions the participant might have (per
Guidelines for Staff). If you do not have these
supports available, provide both of the translated
documents to the participant to read on their own.
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Limited ability to read:
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If you have a program participant who does
not speak English and has limited ability to
read in their native language, you should
call the National Domestic Violence Hotline
(1-800-799-7233), which will connect you
with the appropriate Language Line for
translation and oral administration of
survey questions.
Remember – you will need to provide the
program code & state code to the
participant. The Language Line staff will
ask for this information.
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On-line Access to Survey:
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The Information Sheet and Program Feedback
Form survey are available online in English.
The purpose is to make the survey more
accessible for people with disabilities who might
have difficulty writing or for people with visual
impairments who might benefit from using a
screen magnifier to increase the size of the text
or using a screen reader to have the text read
to them; but program participants of all abilities
are welcome to use the online survey, rather
than the paper format, if that is their
preference.
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Data Collection Protocol
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Forms should be handy and visible to
staff or volunteers expected to hand
them out to survivors
Staff & volunteers should understand
when and how to ask survivors to
participate (follow Guidelines for Staff
form; see checklist)
Supervision of this process, especially
in the beginning, is important
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Protecting Participants’ Anonymity
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This is CRITICAL
Participants need to know you are serious
and have taken steps to ensure
anonymity
Provide a locked box or basket for them
to return surveys in the sealed envelope
you give them—addressed to researchers
Program staff mail surveys weekly
Staff should not be present when surveys
are completed
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Protecting Participants’ Anonymity
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Provide either a pencil or a black or
blue pen for participant to use to
complete survey
Provide a private space for survey
completion
Don’t have program staff take the
completed survey back from participant
Staff should explain these measures
taken to protect anonymity to the
participant
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Program Information Form
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Survey asks about your DV program
Survey to be completed by a
program supervisor or
administrator, or some combination
of program staff who can answer
the specific questions
Just one completed survey for each
program
Mail survey to researchers
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Census Information
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We need to collect some demographic
information about the areas in which the
programs are located (see Census Data
Information Instructions sheet)
We are asking the CC/IL’s to collect this
data
All city & state information will be removed
from the Census print outs to protect
program anonymity
All print outs will be mailed to the
researchers in CT
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Using the Findings
Externally:
 Use findings to justify current
services
 Use findings to justify creating new
services
 Use findings to create systems
change
 Use findings to report to funders
on short-term impact of services
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Communications
Conference calls:
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Conference calls will be scheduled
every other week during the first
couple months with Coalition and
Institute liaisons
Questions or Concerns:
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Programs should call the Coalition
Coordinators / Institute Liaison (CC/IL)
with any questions or concerns
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Study Materials
All participating programs will receive an initial
packet with:
 Collated copies of the survey cover sheet
(with instructions), information sheet, survey,
and self-addressed stamped envelope
 Program Information Sheet, along with a selfaddressed stamped envelope
 As soon as the translations are finalized, a
hard copy of all translated study materials and
collated copies of study materials in the
additional languages you requested
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Replenishing Study Materials
Replenishing Study Materials:
 Additional envelopes and materials will be
available throughout the study. If you are
running low, please contact your CC/IL
immediately!
 If you are printing additional copies of study
materials, please make every effort to
photocopy them on uniquely colored paper to
identify them as being part of this study. You
will receive the surveys in goldenrod.
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Next Steps…
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If you haven’t done so already, contact your
CC/ILs about translated surveys – what languages
will you need for your program, and how many
copies?
Plan a time at your next staff meeting to discuss the
study and the study protocols.
Plan where study materials will be located in your
program:
 Where will you keep surveys/information
sheets/envelopes?
 Where will you post staff checklist?
 Where will you post survivor flyer?
 Where will you place the basket/box for
completed surveys?
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Other Issues
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Reports: CC/ILs will receive biweekly reports of data received by
program code
Other questions??
Thank You!!
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Researcher Contact Information:
Eleanor Lyon, Principal Investigator
UConn School of Social Work
Home office: 860-429-6422
Emails: [email protected];
[email protected]
Jill Bradshaw, Research Coordinator
UConn School of Social Work
School office: 860-570-9075
Email: [email protected]
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NRC Contact Information
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Annika Gifford, Study Coordinator
National Resource Center on Domestic Violence
Work Phone: 1-800-537-2238, ext 116
Email: [email protected]
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