2015 CALIFORNIA HOME BUYERS SURVEY Survey Methodology 700 telephone interviews and 567 online surveys conducted in February – April 2015 Respondents are home buyers.
Download ReportTranscript 2015 CALIFORNIA HOME BUYERS SURVEY Survey Methodology 700 telephone interviews and 567 online surveys conducted in February – April 2015 Respondents are home buyers.
1 2015 CALIFORNIA HOME BUYERS SURVEY 2 Survey Methodology 700 telephone interviews and 567 online surveys conducted in February – April 2015 Respondents are home buyers who purchased a home Feb. 2014 – Feb. 2015 Maximum sampling error: ±4.1% at a 95% confidence level. (Subsets of the total sample will have a higher sampling error.) 3 THE BUYING EXPERIENCE 4 Residence Location Other CA 32% NorCal 14% Q. County of most recent home purchase? SoCal 54% 5 Geographical Distribution of Purchases SoCal NorCal Other CA 70% 60% 50% 40% 30% 20% 10% 0% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. County of most recent home purchase? 6 Distressed Sales Continue Decline Regular/Equity REO/Bank Owned Short 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2009 2010 2011 2012 2013 2014 Q. Was the home you recently bought a Regular Sale, REO/Bank Owned Property, Short Sale, or another type of sale? 2015 7 Most Purchases are Single Family Homes Condo/townhou se 13% Single family 87% Q. Was the home …? 8 Vacation/2nd Home Purchases Increase Primary residence 100% 2% 1% 1% 4% Investment 1% 2% Vacation/2nd home 2% 1% 4% 7% 3% 4% 80% 60% 94% 98% 40% 98% 91% 95% 92% 20% 0% 2010 Q What was the intended use of the property? 2011 2012 2013 2014 2015 9 Majority of Homes Listed > $400k $1,000k+ 7.3% $750$999k 4.2% $500-749k 16% $400$499k $300$399k $200$299k 14% 21% 19% <$199k 18% 0% 5% Q. What was the price of the home you purchased? 10% 15% 20% 25% 10 Listing Price Declines 7.9% YTY Median $400,000 $355,000 $380,000 $350,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $0 2013 Q. What was the initial listing price of the home you purchased? 2014 2015 11 Majority of Homes Sold for More than $300k $1,000k+ 5.9% $750$999k 4.7% $500-749k 16% $400$499k $300$399k $200$299k 14% 21% 19% <$199k 20% 0% 5% Q. What was the price of the home you purchased? 10% 15% 20% 25% 12 Median Sale Price Declines 6.7% YTY $500,000 $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $0 Q. What was the price of the home you purchased? $375,000 $350,000 13 Sale/Listing Prices Equal Median $350,000 $350,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $0 Listing Q. What was the price of the home you purchased? Purchase 14 Listing vs. Sale Price Converge Median Price Sale $500,000 $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $0 Q. What was the initial listing price of the home you purchased? Q. What was the price of the home you purchased? Listing 15 Many Listing > Purchase Prices 100% 90% 80% 70% 60% 36% 28% 45% 4% 5% 50% 28% Listing = Purchase Listing > Purchase 40% 30% Listing < Purchase 60% 49% 20% 44% 10% 0% 2013 2014 Q. What was the initial listing price of the home you purchased? Q. What was the price of the home you purchased? 2015 16 Many Homes are in the Suburbs 40% Suburban 34% Urban Within walking distance of shopping/restaurants/entertainment 28% Within walking distance of supermarket 26% Close to public transportation 26% 15% Rural 0% Q. Please describe the location of the home. Select all that apply. 10% 20% 30% 40% 50% 17 Repeat Buyers Prefer Suburbs, First-time Buyers Prefer Urban Location Repeat buyers First-time buyers Suburban 35% 29% Urban Within walking distance of shopping/restaurants/entertainment 44% 41% 29% 26% Within walking distance of supermarket 23% 28% 27% 24% Close to public transportation Rural 12% 18% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Q. Please describe the location of the home. Select all that apply. 18 Nearly 1/2 Buyers Were Previous Home Owners Rented 39% Owned 47% Q. What was the living arrangement immediately before your recent home purchase? Lived with Parents 12% Other 2% 19 More Buyers Previously Lived with Parents Owned 100% 3% 90% Rented 7% Lived w/parents 2% 40% 48% 54% 60% 12% 6% 80% 70% Other 38% 39% 50% 40% 30% 20% 49% 50% 59% 38% 47% 10% 0% 2011 2012 2013 Q. What was the living arrangement immediately before your recent home purchase? 2014 2015 20 Buyers Spending Less Time Considering Purchase Before Contacting Agent 25 Average Weeks 20 15 10 5 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. How many weeks did you consider buying a home before contacting a real estate agent? (Asked if agent was used) 21 Buyers Spending Less Time Investigating Homes & Neighborhoods Before Contacting Agent Average Weeks 30 25 Weeks 20 15 10 5 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. How many weeks did you spend investigating homes and neighborhoods before contacting a real estate agent? 22 The Home Search is Longer than It’s Ever Been Average Weeks 14 12 10 8 6 4 2 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. Once you found your agent, about how many weeks did you spend looking for a home with your agent? (Asked if agent was used) 23 Decrease in Homes Viewed Reflects Tight Inventory Median 25 20 15 10 5 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. How many different homes did you preview and visit with your agent prior to making a purchase? 24 Buyers Made Fewer Offers on Other Homes Average 4 3.6 3.5 3 3 2.6 2.5 2 1.5 1 0.5 0 2013 Q. How many offers did you make on other homes? 2014 2015 25 Top 5 Reasons for Buying Tired of renting 15% To have a place to live 14% Desired larger home 12% Changed jobs/relocated Desired better/other location Q. What were your main reasons for buying your home? 11% 8.4% 26 Repeat Buyers Purchased Mainly for Job Change First-time Buyers Were Tired of Renting Repeat buyers First-time buyers Changed jobs/relocated 15% 5.4% 12% 11.4% 11% Desired larger home Desired better/other location 4.0% To have a place to live 10% Tired of renting 9.9% 7.8% Desired smaller home 2.6% 21% 7.6% 6.2% 2.0% 5.2% 4.5% 11% 3.4% 9.8% 1.4% 2.6% 0.5% 1.2% Investment/tax advantages Desired different home features Change in family status Affordable price Favorable financing Flip for profit 0% Q. What were your main reasons for buying your home? 19% 5% 10% 15% 20% 25% 27 Buyers Didn’t Purchase Sooner Because… No real buying urgency 22% Waited until finances improved 21% Not many good housing options 13% Waited to see when prices would stabilize 13% Needed to save for down payment 12% Needed to sell current home Difficulty qualifying for mortgage Q. Why didn’t you buy a home sooner? 8% 5% 28 Repeat Buyers Didn’t Purchase Sooner Because they Didn’t Need To, First-time Buyers Needed to Save for Down Payment Repeat buyers No need First-time buyers 10% 2.3% 9.4% No real buying urgency 14% Waited to see when prices would stabilize 8.1% Couldn't afford 8.1% Waited until finances improved 18% 12% 5.4% 18% Needed to save for down payment 3.3% 24% Q. Why didn’t you buy a home sooner? 29 Most Buyers Feel their Home is Worth the Price Paid No, price too high 14% No, price too low 1.4% Yes 85% Q. Do you feel the home you purchased is worth the price you paid? 30 Majority of Buyers Found Home through Agent Agent 55% 18% Website For sale sign 11% Open house 8.5% 0% Q. How did you find the home you purchased? 20% 40% 60% 31 Majority of Buyers Found Home through Agent Agent 100% 90% Website For Sale Sign 3% 4% 13% 4% 3% 2% 16% 80% Open House 3% 11% 37% 70% 9% 39% 60% 18% 50% 40% 30% 20% 10% 0% 80% 80% 61% 54% 2011 Q. How did you find the home you purchased? 2012 2013 2014 55% 2015 32 Buyers Plan to Keep Homes Longer Average Years 25 20 20 15 10 8.8 6 5 0 2013 Q. How long do you plan to keep the property? 2014 2015 33 Buyers Optimistic About Long Term Direction of Home Prices Up 67% 71% Flat 24% 13% Down 3% 4% Unsure 7% 11% 1 Year 5 Years Q Do you think home prices in the neighborhood where you purchased will go up, down, or stay flat … in one year, in five years? 34 Fewer Buyers Believe Prices Will Rise in 5 Years Up in 1 Yr Up in 5 Yrs 90% 81% 80% 71% 70% 60% 60% 46% 50% 40% 60% 41% 35% 30% 36% 20% 23% 21% 2010 2011 10% 0% 67% 52% 25% 8% 2009 2012 2013 2014 Q Do you think home prices in the neighborhood where you purchased will go up in one year, in five years? 2015 35 School Quality More Important to First-time Buyers in Choosing a Neighborhood Category Safety Walkability Quality of schools Entertainment/cultural activities nearby Short commute to work Great restaurants nearby All Buyers First-time Repeat 8.3 6.5 6.1 5.9 5.6 5.5 8.3 6.9 7.2 6.4 6.8 6.0 8.2 6.3 5.8 5.8 5.4 5.5 Q Please rate the importance of the following in your decision to purchase a home in the neighborhood where you purchased. (Scale 1-10, 1=not at all important, 10=extremely important) 36 Ideal Neighborhood is Suburban for 1/3 Buyers 34% Suburban Pedestrian-oriented (high walkability) 21% Cul-de-sac 21% Gated community 21% 19% Rural 17% Historic 15% Urban pioneer (up & coming) 12% Urban core (downtown) 11% Resort area 5.6% Ethnic 0% 5% 10% 15% 20% 25% 30% 35% Q 21. Please select which of the following characteristics describe your ideal neighborhood. Select all that apply. 37 More First-time Buyers Prefer Ethnic Neighborhood Repeat buyers First-time buyers 34% 34% Suburban 21% 21% Pedestrian-oriented (high walkability) 18% 19% Rural 17% 17% Historic 11% 10% Resort area 3.7% Ethnic 0% 8.2% 5% 10% 15% 20% 25% 30% 35% Q 21. Please select which of the following characteristics describe your ideal neighborhood. Select all that apply. 38 Majority of Buyers are Satisfied with Purchase Satisfied 12% 13% Selected best house given limited supply in desired neighborhood 75% Selected best house in affordable neighborhood; prices too high in preferred neighborhood Q Are you satisfied with the home you purchased or do you feel like you had to compromise? 39 Technology Use 40 Zillow & Realtor.com are Most Useful Websites in Buying Process 33% 17% 13% 10% Agent 10% 0% 5% 10% 15% 20% Q. What was the single most useful website that you visited during your home buying process? 25% 30% 35% 41 Realtor.com & Zillow Most Useful Websites Zillow realtor.com Brokerage Redfin 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 2007 2008 2009 2010 2011 2012 Q. What was the single most useful website that you visited during your home buying process? 2013 2014 2015 42 Buyers Using Mobile 100% 90% 91% 85% 85% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2013 Q. Did you use a mobile device in the home buying process? 2014 2015 43 85% of Buyers Used Mobile Device in Buying Process 95% 28% 20% 14% 13% 10% • Research homes • Communicate • Research neighborhoods • Take photos of homes/amenities/neighborhoods • Email • Make calls Q. How did you use your mobile device in the home buying process? N = 1269 44 Zillow is Most Useful App 16% 22% 40% Q. What was the most useful app that you used during the home buying process? 45 Zillow Remains Most Useful App Zillow realtor.com 45% 40% 40% 35% Trulia 34% 30% 25% 22% 22% 15% 16% 2014 2015 20% 15% 10% 5% 0% Q. What was the most useful app that you used during the home buying process? 46 ½ Buyers Who Found Home Online Found it on Zillow or Redfin 29% 21% 13% 9.4% 0.0% Q. On which website did you find your home? 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 47 Zillow Remains #1 Website where Buyers Found Home realtor.com Zillow Trulia Redfin 35% 33% 33% 30% 28% 26% 25% 30% 28% 29% 26% 21% 20% 15% 17% 13% 10% 13% 12% 13% 9% 5% 5% 7% 0% 2011 Q. On which website did you find your home? 2012 2013 2014 2015 48 35% of Buyers use Social Media in Buying Process 35% Home buying info Buying tips, suggestions from friends 31% Neighborhood info 30% Agent referrals 27% Agent's Facebook page 26% Agents' YouTube 17% 0% 5% 10% 15% 20% 25% 30% 35% 40% Q. How did you use social media (such as Facebook, Twitter, YouTube, etc.) in your home buying process? 49 Buying Tips & Neighborhood Info Remain Popular on Social Media Buying tips 200% Neighborhood info Agents' Facebook Agent referals from friends Agent videos 180% 160% 140% 120% 100% 80% 60% 40% 20% 0% 2011 2012 2013 2014 Q. How did you use social media (such as Facebook, Twitter, YouTube, etc.) in your home buying process? 2015 50 35% of Buyers Used Social Media in Buying Process 30% 61% 36% Q. Which social media websites did you use during your home buying process? 51 36% of Buyers Searched for Agent Ratings 14% Zillow 10% Yelp 9.1% Trulia 0% 2% 4% 6% 8% Q. On which agent rating sites did you search for your agent’s ratings? 10% 12% 14% 16% 52 28% of Buyers Rated their Agent Online 14% Zillow 10% Yelp 8.5% Trulia 0% 2% 4% 6% Q. On which agent rating sites did you rate your agent? 8% 10% 12% 14% 16% 53 Financing 54 More Buyers Obtained Financing 100% 80% 74% 77% 60% 40% 20% 0% 2014 2015 Q. Did you obtain financing for your home purchase? 55 Nearly ¼ Buyers Paid Cash Cash, 23% Financing 77% Q. How did you pay for the home you purchased? 56 Most Cash Buyers Used Personal Savings or Proceeds from Sale of Previous Residence 40% Personal savings Proceeds from sale of previous residence 28% Proceeds from sale/refi of another property 18% 17% Borrowed/gifted Sale of personal assets 13% Inheritance 12% 0% 5% 10% 15% 20% 25% 30% 35% 40% Q. If all cash, where did the funds come from? N = 367 57 Most Cash Buyers Used Personal Savings or Proceeds from Sale of Previous Residence Repeat buyers First-time buyers 34% Personal savings 49% Proceeds from sale of previous… 18% Proceeds from sale/refi of another… 19% 16% 6.8% Borrowed/gifted 33% 14% 11% Sale of personal assets 7.5% Inheritance 0% Q. If all cash, where did the funds come from? N = 367 34% 10% 19% 20% 30% 40% 50% 58 Average Down Payment Remains Above 20% Average 35% 30% 25% 20% 15% 10% 5% 0% 2009 2010 2011 2012 2013 Q. What was your down payment for the home purchased, in percent of the home value? 2014 2015 59 Most Buyers Obtain Fixed Rate Loans Fixed 83% Unsure 3.5% Other 1.1% Adjustable 13% Q. What type of loan do you have? 60 Fixed Rate Loans Remain Majority Fixed Adjustable 100% 90% 15% 31% 16% Other 7% Unsure 8% 8% 13% 80% 70% 60% 50% 40% 79% 69% 84% 93% 91% 92% 83% 30% 20% 10% 0% 2009 2010 Q. What type of loan do you have? 2011 2012 2013 2014 2015 61 ¾ Loans are for 30 Years Unsure 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 15% Other 13% 15 Year 15% 30 Year 14% 17% 85% 87% 85% 86% 75% 2011 Q. What was the duration of your loan? 2012 2013 2014 2015 62 Buyers Have Less Difficulty With Financing Average 9.0 8.0 7.0 6.0 5.0 4.0 3.0 2.0 1.0 0.0 8.1 8.5 8.0 8.5 8.6 7.1 4.1 2009 2010 2011 2012 2013 2014 2015 Q. Please rate how easy or difficult it was to obtain financing on a scale of 1 to 10 with 1 being very easy and 10 being very difficult. 63 Repeat Buyers Have Less Difficulty Obtaining Financing Average 5.0 4.0 4.6 3.7 4.1 3.0 2.0 1.0 0.0 Repeat First-time All buyers Q. Please rate how easy or difficult it was to obtain financing on a scale of 1 to 10 with 1 being very easy and 10 being very difficult. 64 Nearly 2/3 Buyers Think Interest Rates Have Bottomed No 37% Yes 63% Q. Do you think mortgage interest rates have bottomed? 65 BUYER/AGENT RELATIONSHIP 66 Most Buyers Find Agents through Relationship/Contacts Relationships/Contacts 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q. How did you find your real estate agent? Advertising Internet Other 67 Majority of Buyers Interviewed > 1 Agent 45% 42% 40% 35% 30% 25% 17% 20% 12% 15% 9% 10% 4% 5% 3% 3% 4% 3% 3% 9 10 0% 1 2 3 4 5 6 7 # of Agents Interviewed 8 Q. How many agents did you interview prior to selecting the agent you used in your recent home purchase? 68 Buyers Continue Interviewing Multiple Agents 3.5 Average 3.0 2.5 2.0 3.2 3.1 2.8 2.3 2.3 2.4 2.5 2.5 2.4 2.4 2.2 2.2 1.8 1.5 1.0 0.5 0.0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. How many agents did you interview prior to selecting the agent you used in your recent home purchase? 69 Being Responsive is Important to Buyers in Selecting an Agent Seemed most reponsive 20% Previously used agent Trustworthy 10% 8% Negotiating ability 8% Knowledgeable/experienced 7% Q. What was the single most important reason for selecting the agent that you used in your recent home purchase?. 70 Fewer Buyers Googling their Agent 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2008 Q. Did you Google your agent? 2009 2010 2011 2012 2013 2014 2015 71 Agents Communicate According to Buyer Preference Preferred 49% 52% 22% 21% 12% 12% Telephone 13% 13% 2% 2% Email Text Message Q. What was your preferred method of communicating with your agent? Q. How did your agent actually communicate with you? In Person Social media Actual 72 Fewer Buyers Expect Instant Response from Agents 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. What was the typical response time you expected from your agent to return any form of communication to you? 73 Agent Response Time Meets Buyer Expectations Expected Actual 60% 50% 42% 37% 40% 30% 29% 26% 20% 11% 12% 10% 16% 9.0% 10% 7% 0% Instantly Within 1 hr. Within 2 hrs. Within 4 hrs. Within 1 business day Q. On average, what was the actual response time of your agent to return any form of communication to you? Q. What was the typical response time you expected from your agent to return any form of communication to you? 74 Agent Satisfaction Ratings Improve -Average Ratings on 1-5 Scale - 2014 2015 Your real estate agent’s negotiating skills 3.4 4.3 Overall process of finding a home 3.3 4.1 Overall satisfaction with your real estate agent 3.3 4.4 Q. Please rate your degree of satisfaction with the following aspects of your home buying experience on a scale of 1-5, where 1 is “least satisfied” and 5 is “most satisfied”. 75 Buyer Satisfaction Improves Process of Finding a Home Satisfaction with Agent 5 4.5 4 3.5 3 2.5 2 1.5 1 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. Please rate your degree of satisfaction with the following aspects of your home buying experience on a scale of 1-5, where 1 is “least satisfied” and 5 is “most satisfied”. 76 Top 5 Reasons for Satisfaction With Agent Q. Why do you have that level of satisfaction with your agent? 77 Reasons for Dissatisfaction With Agent Q. Why do you have that level of satisfaction with your agent? 78 Most Buyers Would Work with Agent Again Unsure 10% 2% 10% 3% 25% 30% 46% 3% 15% No 22% 13% Yes 6% 17% 11% 35% 11% 28% 26% 4% 11% 33% 12% 22% 4% 88% 87% 67% 50% 2004 2005 2006 2007 Q. Would you work with the same agent again? 61% 64% 2008 2009 85% 72% 2010 54% 60% 2011 2012 52% 2013 61% 2014 2015 79 Most Buyers Would Recommend Agent to Others Unsure 4% No 11% Yes 85% Q. Would you recommend your agent to others? 80 Buyers Need Most Agent Assistance in Negotiating 25% Negotiate terms of sale 22% Find the right home 18% Price negotiation 15% Paperwork 12% Determine affordability 11% Determine comps 0% 5% 10% Q. In which part(s) of the transaction did you need the most assistance from your agent? 15% 20% 25% 81 Advice to Agents from Buyers Communicate better (17%) Communicate according to client preference (12%) Negotiate better (9.3%) Understand market better (9%) Respond faster (7.6%) Q. What advice would you give to real estate agents to improve the process or the level of service? 82 What Buyers Would Change About the Home Buying Experience 1. I would have a better market understanding (14%) 2. Process would be faster & easier (9.1%) 3. I’d seek additional assistance with mortgage approval (7.5%) 4. Agent would negotiate better (6.7%) 5. Agent would respond faster (6.4%) Q. If there was one thing you could change about the home buying experience, what would it be? 83 WHO IS THE 2014 BUYER? Demographics 84 Typical CA Home Buyer 85 Typical CA Household 86 Percent of First-time Buyers Rebounds 54% 46% 38% 43% 42% 40% 25%25% 19%19% 15% 8% 7% Q. Was this your first home purchase? 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 12% 87 Most Buyers have Not Experienced a Distressed Sale Foreclosure 10% Short sale 12% Neither 78% Q. Have you ever gone through a foreclosure or short sale? 88 79% of Distressed Sales Occurred After 2007 30 # of Distressed Sales 25 20 15 10 5 0 before 2008 2008 2009 2010 Year Q. What year was the foreclosure or short sale? 2011 2012 2013 89 More Repeat Buyers Previously Under Water 23% 25% 20% 15% 12% 10% 4% 5% 0% 2013 2014 Q. Was the outstanding loan balance on your previous home higher than the sale price? 2015 90 Buyer Gender Male 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q. What is your gender? Female 91 25-34 35-44 45-54 55-64 65+ 2015 Under 25 2013 Majority of Buyers are Over 35 100% 80% 60% 40% 20% Q. What is your age? 2014 2012 2011 2010 2009 2002 2003 2004 2005 2006 2007 2008 0% 92 Buyer Age Slightly Declines Average Age Median Age 60 50 40 30 20 10 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. What is your age? 93 Majority of Buyers are White White 64% Hispanic 15% Asian 9% Black 7% Other 5% 0% 10% 20% Q. How would you describe your ethnic background? 30% 40% 50% 60% 70% 94 Whites are Majority of Home Buyers White Black Asian/Pacific Islander 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% *Source: U.S. Census Bureau 2013 American Community Survey Q. How would you describe your ethnic background? Hispanic Other 95 Majority of Buyers are Married Other 12% Single 18% married 70% 96 Married Buyers are the Majority Married Single Other 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. What is your marital status? 97 More than Half of Buyers have College Degrees Graduate School 22% 4-Year College Grad 33% Some College 28% High School 16% 0% 5% 10% 15% Q. What is the highest level of education you have completed? 20% 25% 30% 35% 98 Majority of Buyers are Well Educated High School Some College 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q. What is the highest level of education you have completed? College Grad Post Grad 99 Majority of Buyers have Annual Household Income > $75K $200,000 + 16% 7% $150,000-$199,999 $100,000-$149,999 19% $75,000-$99,999 18% $50-000-$74,999 22% < $50,000 18% 0% 5% 10% 15% Q. Which of the following categories best represents you total annual income from all sources? 20% 25% 100 Buyers’ Annual Household Income Declines Under $50,000 $50-000-$74,999 $75,000-$99,999 $100,000-$149,999 $150,000-$199,999 $200,000 + 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Q. Which of the following categories best represents you total annual income from all sources?