Transcript Presentation Skills for Trainers Instructor: Paul Clothier An Infopeople Workshop This Workshop Is Brought to You By the Infopeople Project Infopeople is a federally-funded grant.

Presentation Skills for Trainers
Instructor:
Paul Clothier
An Infopeople Workshop
2004
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This Workshop Is Brought to You By the
Infopeople Project
Infopeople is a federally-funded grant project supported by the
California State Library. It provides a wide variety of training to
California libraries. Infopeople workshops are offered around the
state and are open registration on a first-come, first-served
basis.
For a complete list of workshops, and for other information
about the Project, go to the Infopeople Web site at
infopeople.org.
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Outline
Interacting with Learners
Presenting Information
Clarity and Simplicity
Questioning
Analogies
Using Humor
Dealing with Difficult Learners
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Good Training
Good training presentation is mastery of:
communicating information clearly
communicating effectively with learners
managing the room
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Encouraging independence
Don’t just tell them…ask them
Have them verbalize concepts
Have them do most of the work
Have them evaluate their progress
Teach them to be independent
Written Exercise
#1 Encouraging Independence
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Interacting with learners
Create a non-threatening environment
Train by walking around
Use learners names
Interact with everyone
Encourage learner-learner interactions
Adapting to Learners
Use examples they can relate to
Adapt to their personality styles
Stay flexible, open, and accepting
Adapt to age and ability differences
Address their fears and concerns
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Managing Their Fears
Manage prerequisites!
Try to gauge beforehand what their
fears may be
Help them relax early on
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let them know they are not alone
share your experiences
let them talk and share their concerns
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Written Exercise
#2 Managing their Fears
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Managing Your Fears
Be prepared!
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know your presentation
rehearse
Chat with learners before starting
Transmute nervousness into energy
Ask them questions
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Written Exercise
#3 Managing Your Fears
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Presentation Structure
1. Tell them what you are going to tell them
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Outline, agenda, questions
2. Tell them
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Main content, questions
3. Tell them what you told them
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Summary, review, questions
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Clarity and Simplicity
Explain ideas or concepts clearly
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study, plan and practice
If you truly understand it - you can
explain it simply

study, plan and practice
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Exercise
Clear and Simple Presentations
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Engaging Your Audience
Be energetic!
Move around!
Speak with enthusiasm and passion!
Maintain eye contact
Use vocal variety
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Teaching Visually
Always utilize the whiteboard or
flipchart!
Draw diagrams whenever possible
Draw pictures in the air
Create pictures in their mind
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Content Structure
The sum is greater than the parts…
Make sure you show them the big picture
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Exercise
Diagrams that Communicate
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Questioning
Use Open-ended or Reflexive questioning
Try to ask more and tell less
Address thinking rather than
memorization
Lead learners to the right answer
Wait for their responses
Don’t put anyone on the spot
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Written Exercise
#4 Questions
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Linking Ideas & Using Analogies
Use every opportunity to relate the
content to learners experience
Use analogies often - particularly
with highly conceptual content
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plan them beforehand
choose clear and appropriate ones
ask learners for analogies
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Exercise
Creating Useful Analogies
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Using Humor
Facilitates learning
Relaxes participants
Builds rapport
Defuses tense situations
Improves your evaluations :-)
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Dealing with Difficult Learners
“We cannot directly change the
learner’s behavior...
we can only change our
attitude to it.”
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Types of Difficult Learners
Lacking Confidence
Slow Learner
Fast Learner
Wide Range of
Abilities
Not Listening
Student Answers all
Questions
Upset/Stressed/Lost
Angry, Upset,
Aggressive
Apathetic, Bored
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General Guidelines
1. Actively listen.
2. Try not to view anyone as a “problem.”
3. Understand what their needs are and try to satisfy.
4. Don’t take anything personally.
5. Never reflect their attitude.
6. Focus on their behavior, not on their personality.
7. Be unbelievably patient
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Exercise
Mini-presentation
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