Transcript Web Accessibility Evaluating Web Accessibility: Developing a Program with Real AT Users Janet Jendron, SC Assistive Technology Program, Assistive Technology Advisory Committee (ATAC) [email protected].

Web Accessibility
Evaluating Web
Accessibility:
Developing a Program
with Real AT Users
Janet Jendron, SC Assistive Technology
Program, Assistive Technology Advisory
Committee (ATAC)
[email protected]
SC Assistive Technology Advisory Committee
Who’s
Your
Buddy
?
Who’s Your Buddy?
 SC Vocational Rehabilitation
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Department
SC State Library
SC Lieutenant Governor's Office on
Aging
SC Commission for the Blind
SC School for the Deaf and the Blind
University of South Carolina
SC.gov
Midlands Technical College
SC Department of Health and
Environmental Control
Florence Darlington Technical College
SC Department of Employment and
Workforce
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New/Activated
Members
•SC ETV
•USC Student Disability
Services
•SC Department of Revenue
•SC Department of
Education
•SC Access to Justice
Commission, SC Bar
Association
•USC Center for Excellence
Buddies share …
 Questionnaire
 Training Resources
 Report Template
 Web Resources
related to the
Questionnaire
 Exporting the program
to others
Our Basic Approach
 Avoid techie arrogance.
 Feed “techie lust.”
 “You can do it; we can help.”
 Don’t use the law as a blunt instrument
 “It’s the right thing to do.” “It’s good
business.”
 Include everyone, especially end users.
 Have fun! People need it desperately.
Working Together
 Joint Committees / Workgroups
 http://accessibility.sc.gov/
Include
• Those who actually do the
work
• Different levels of expertise
• Different types of disabilities
• Different types of
agencies/higher learning
institutions
• People with a passion
• People who know people
Communicating with State Agencies
SC Web Access Listserv
•
•
•
•
News
Recent developments
New resources
Constantly recruit ATAC members
Don’t be shy and use who you know to get in
the door
•State IT Directors Meetings
•State IT Conferences
•State ADA Summits
•Assistive Technology Trainings
•Higher education conferences
• Show and tell with at least one Web Tester
• Legal implications – speak softly but carry a big stick
Door prizes….

Name two software products that magnify items
on the screen.
 Name two of the best-known screen reading
software programs used to access the Internet.
 If a person has deafness and blindness, how
would he or she surf the Web using the
computer?
 If you can't use a mouse, what built-in Microsoft
Accessibility Option is available to you?
 Signing icons on name tags
Finding Testers
 Four Listservs
 SC Vocational Rehabilitation
 SC Department of Disabilities and Special
Needs
 Independent Living Centers
 SC Advisory Council
 Existing Testers!
Finding Testers: Wish list
We are looking for people who
 Are able to effectively use assistive technology to access
web pages. We need people who use different screen
readers (JAWS, Window-Eyes, Dolphin Guide, Kurzweil,
etc.) and different screen enlargers or magnifiers (ZoomText,
Windows Accessibility Options, MAGic). We also need
people who use AT for mobility impairments, such as the
Headmouse, Eye Gaze, head and mouthsticks,
touchscreens, etc.)
 Have some experience in web design (whether or not they
use AT) and accessibility issues
Wish List (continued)
We are looking for people who
 Are able to participate in
several online trainings
 Have the ability to learn and
apply accessibility and
usability principles to web
pages
 Are able to express themselves effectively in writing
 Might be available to demonstrate, in person, the use
of assistive technology to access web pages,
including accessibility and usability issues
Wish List (continued)
“Not every tester needs to fit all of the above
requirements, but training participation and
writing ability are musts. If you know a South
Carolinian who might fit this program, please
send contact information (email address and
any other details). Thanks for much for your
help with this. It has been an exciting
program and has the potential for a great
impact in our state.”
“We’re in this together …”
Promoting Our Testers
 Learn about our Web Testers
 Common challenges reported by Web Testers in
accessing electronic information
 Responses from testers and agencies to the Web
Testers program
David Able
University of
South Carolina
Student
Clay Jeffcoat
SC School for the Deaf
and the Blind
“Reality checks”
 What is your disability and what is its origin?
 What assistive technology do you use to
access the Internet?
 What’s been the impact of the Web on your life
– work, education, government services, etc?
 What are the top three things you appreciate in
a web site?
 What are your top three pet peeves about web
sites?
“Reality checks”
 Online Interviews of our Testers
 Experiences in College
 Feedback from agencies and testers
 Things they appreciate
Sites and Testing - Evolved
Web Testers Pilot Program
Web Testers Program
Agencies by Request
“Quickie” questions
Pilot Program Stages and Sites
Stage 1
 Department of Motor Vehicles
 Department of Disabilities and Special Needs
 Lt. Governor’s Office on Aging
Stage 2
 SC Department of Transportation (DOT)
 SC Ethics Commission (SCEC)
 University of South Carolina (USC)
 SC Department of Revenue (DOR)
Stage 3
 South Carolina State Election Commission (SCSEC) - Voter Registration
 SC State Government, Division of State Information Technology (DSIT)
 SC Governor's Office, Office of Executive Policy and Programs (OEPP)
SC Commission for the Blind (SCCB)
Web Tester Program Stages and Sites
Stage 1
 Center for Disability Resources Library – TECS
 SC Department of Employment and Workforce
Stage 2
 SC State Library – Talking Book Services
 South Carolina State Government
Stage 3
 DHEC – Bureau of Air Quality
 South Carolina Assistive Technology Program
Pilot Program Budget 2008-2009
Administrative Expenses:
Pilot Program Administrator (25%)
$ 11,250
Web Tester Payment:
Stage 1: 10 web pages x 30 testers @ $10 per page
Stage 2: 10 web pages x 20 testers @ $10 per page
Stage 3: 10 web pages x 20 testers @ $10 per page
Web Testers and Trainers travel
Consulting
Online Testing Application Development
Server Hosting:
TOTAL
$
$
3,000
2,000
2,000
7,000
4,500
$ 7,000
$ 29,850
Web Testers Pilot Program In-Kind
Pilot Program Director time:
 Benefits 28% =
$ 7,800
2,180
Pilot Program Administrator: time not covered in MOU
 Benefits - time covered and not covered in MOU – 28%
$ 4,500
4,410
SCATP Director
 Benefits 28%
$ 1,200
336
SCATP Administrative Assistant
 Benefits 28%
$ 1,500
420
Web Tester Program Budget 2010-2011
April 2010 – July 2011
Administrative Expenses:
Web Tester Program Administrator at SCATP (15%)
 (Benefits not included)
Consultant Fees (help with reports)
 6 sites x 1 consultant @ $150 each
Web Tester Payment:
 6 sites x 5 testers (five testers each site) @ $150 per test
 TOTAL
Training Expenses
Training at SCCB lab, testers carpooling
Online training hosted by SCCB – Talking Communities
$8,100
$ 900
$6,400
$15, 400
Web Testers Program In-Kind
SCATP:
Web Testers Program Administrator: time not covered in MOU
 Benefits for time covered and not covered in MOU - 28% =
SCATP Director
 Benefits 28%
SCATP Administrative Assistant
 Benefits 28%
Other SCATP Employee
Total
$ 8,100
$ 4,536
$ 1,200
336
$ 1,500
420
$ 3,510
$19,602
Training locations free (SCATP, e.g., Fast Forward, Midlands and Greenville Tech, Clemson,
College of Charleston).
Training (time and travel) support from ATAC and Web Accessibility Committee members
provided by their agencies.
Administrative costs (Printing, phone, and travel expenses not covered provided by SCATP.
Training Materials and Tools
Web Accessibility Toolbar and the Tutorial
Web Developer Toolbar
Chrome
WAVE
WebAIM - Note their side bar on usability: learnability, memorability,
effectiveness, efficiency, satisfaction.
AccessIT - AccessIT Knowledge Base
WC3: How People with Disabilities Use the Web:
Dey Alexander Consulting's People With Disabilities - links to show
how people with disabilities experience the web.
EASI Equal Access to Software and Information - mailing list
announcing free and fee-based trainings and webinars.
Adding Achecker, Funtional Accessibility Eval, Juicy Studio contrast
analyzer
Tester Trainings
Free locations
 SCATP
 South Carolina
Commission for the Blind
 Technical Colleges
 Future: SC Technical College System
Webinar: “Talking Communities” with SC
Commission for the Blind
Online PowerPoint with Resources
Tester Trainings
Task -oriented
Mini Evaluations
Requested by Agencies and shared later
SC Department of Agriculture
SC Department of Employment and Workforce
Mini Tutorials between testing stages as
problems are identified
Trainings in the Future …
 More training by testers
 Tutoring, mentoring for new testers by
experienced testers
 Beginners and advanced trainings
 More trainers trained for specific issues
 More free webinars by others
 Webinars with outside trainers
Test Planning with
State Agencies
 Which State Agency rep?
 What pages to test?
 What tasks?
 What content of the site
would be of particular interest or use to people
with disabilities?
 Involve testers in decision making
 Steer them to our web page that explains,
question by question, in lay terms
 Try to get a date for the presentation to agency
representatives
Evolution of the Testing
Process
Old Model
 Automated, online database
 Multiple choice answers
 7-10 pages, individually
evaluated
New Model
 5-6 key pages
 2-3 real tasks
 Testers summarize answers into one
questionnaire with specific examples
The Questionnaire!
 Questionnaire Online
 Web Accessibilty
Evaluation Resources
page
 20 questions, reader-
friendly, based on 508
with more usability
Guidance to Testers
 Avoid YES and NO; give a little detail
 Be specific, be positive, be polite!
 Take the opportunity to “teach people”
about how your assistive technology
works.
 Help the reader experience it with you
 Remember their target audience
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Assigned tasks
 Describe your experience (positive and
negative) in the assigned task for this web
site.
 Remember that the reader probably won’t
understand much about the assistive
technology you use (if any). Tell how much
time it took you to complete the task (or
before you gave up).
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General Questions
 What are some things you liked about
the web pages you tested?
 What were your challenges in accessing
the web pages?
 Describe, briefly, your experience,
negative and positive, but do it in a
positive way.
 Do you have any other suggestions for
improving the web pages you tested?
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Q – Site Navigation
 Generally, were you able to navigate the site
successfully and efficiently? Why or why not? Is the
site designed in a way that you can remember the
navigation and use it more effectively when you
return to the site?
 Look for clear, consistent, simple navigation. If you’re
a sighted tester, try to remember the navigation
without looking at the screen.
 Examples are important! Let the reader “feel” your
experience. Make suggestions for things that would
make the site easier for you.
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Q – Written Language
 Was the information written in a way that is
clear and understandable to the target
audience? (Note: this question is about the
language and terminology used, not about
how the page is organized)
 Think about the target audience; their literacy
levels, their computer skills (e.g., older users
might not be as intuitive on the Internet).
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Reports - Format
Introduction
 Testers: AT, automated tools, browsers
used (with hotlinks)
 Explanation of differences among testers
using the same technology
 Links to demonstrations of how people use
AT on the web
Testing Assignment – pages and tasks
Reports - Format
Summary of Responses by Question
 Sometimes I separate different tester responses,
identifying the AT used.
 Sometimes I facilitate a resolution of “different
responses” by testers via email.
 Screen shots to demonstrate
 Each Q response includes a short explanation of
the question; what it really means to AT users
 Includes a list of online resources for each issue
Reports - Goals
 Results that are meaningful to agencies (not
techie jargon)
 Results that give them resources for
remediation
 Ongoing education for agencies and testers
 Basic Report Form
 DHEC Air Quality report
 Task report – “Take a Break from Exhaust”
Besides the written report..
 In-person demonstrations to agencies
 Attending: HR people, legal people, content
writers, web designers, CIOs
 A picture is worth a thousand words
 Aha moments
 Benefits to testers who have demonstrated
 The future may hold videos of a tester
accessing the web site
A Happy Tale ….
South Carolina
Legal Services
LawHelp Interactive
Technology Initiative Grant
by the Legal Services Corporation
Divorce Filing Packet
Self Represented Litigants
A Happy Tale ….
 SC Legal Services
 SC Court Administration
 SC Bar Association Foundation
 South Carolina Bar Association
 SC Access to Justice Commission
 SCATP/ATAC
 South Carolina Judicial Department
Imagine what we’d accomplish if we didn’t
care who got the credit?
A Happy Tale …
A Happy Tale …
 Testers Task
 Summary Report
 Show and Tell
 Demonstration of
Forms!
 Extra Resources
 SC Court Systems
Forms
 Law Interns
 Ripple Effect!
What’s ahead in testing?
 A more definitive process of testing (e.g.,
what tool to use initially)
 A more efficient process
for each tester
 Mini-tests (tasks)
 Testers paid by agencies
 Collaborative Testing
 Testers on their own, sending reports to
our program
What’s ahead?
 Funding – Grants! (Higher Education)
 State and Local Trainings
 Exporting to agencies (statewide training)
 Follow up with agencies to measure impact
 Continued state agency commitment to
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
Grant writing resources
Training locations and presenters
ATAC participation
Web presence and social media communication
Trainings in the Future …
 More training by testers
 Tutoring, mentoring for new testers by
experienced testers
 Beginners and advanced trainings
 More trainers trained for specific issues
 More free webinars by others
 Fewer outside trainers
 New testing tools
 Recruit anyone for the trainings
What’s ahead?
 SC Technical College System
 Webinars/ATAC meetings with outside
experts
AMAC, Georgia, George Mason U
Bosma.org
 SC Court System meetings/demo
 SC.gov – before launching their new
web site
 HASCI Waiver web site
Success Stories!
SC Court Systems
You can do it - we can help
Web Accessibility
Janet Jendron, SC Assistive
Technology Program, Assistive
Technology Advisory
Committee (ATAC)
[email protected]
http://accessibility.sc.gov/
www.sc.edu/scatp