Transcript Chapter 10 Improving Performance through Empowerment, Teamwork, and Communication Copyright © 2005 by South-Western, a division of Thomson Learning, Inc.

Chapter 10
Improving
Performance
through
Empowerment,
Teamwork, and
Communication
Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.
Empowering Employees
 Empowerment—giving
employees authority and
responsibility to make
decisions about their work
without traditional
managerial approval and
control.
 Anderson & Associates
engineering firm believes in
empowering its employees
through information.
10-2
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Empowering Employees
 Linking Rewards to Company
Performance
Reward employees for contributing
desirable ideas and actions
Make sure employees understand how
their individual actions affect profits
Employee Stock Ownership Plans
Stock Options
10-3
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 Employee Stock Ownership Plans and Stock
Options
10-4
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Team Characteristics
 Team
A group of employees who are committed
to a common purpose, approach, and set
of performance goals.
 Team Size
Can range from 2 to 150 people
Research indicates maximum results with
about 6-7 people
10-5
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Team Characteristics
 Team Diversity
work experience, age, gender, and cultural
backgrounds
Cross-functional team - expertise of members
from different functions in the organization
(marketing, finance, production)
10-6
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Teamwork
Work team - relatively permanent group of
employees with complementary skills who
perform the day-to-day work of organizations.
Problem-Solving Teams - temporary
combination of workers who gather to solve a
specific problem and then disband.
Self-Managed – empowered to make decisions
Cross-functional – members from different
functions
Virtual – geographically or organizationally
dispersed, rarely meet face to face, use
technology to accomplish goals.
10-7
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 Stages of Team Development
10-8
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Team Characteristics
 Team Cohesiveness and Norms
Team Cohesiveness—extent to which
team members feel attracted to the team
and motivated to remain part of it.
Team Norm—informal standard of conduct
shared by team members that guides their
behavior.
10-9
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Team Characteristics
 Team Conflict
Conflict—antagonistic interaction in which
one party attempts to thwart the intentions
or goals of another.
10-10
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The Importance of Effective Communication
 The Process of Communication
Communication—meaningful exchange of
information through messages.
Communication skills are important
throughout an organization
The Communication Process
10-11
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 Forms of Communication
10-12
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The Importance of Effective Communication
 Basic Forms of Communication
Oral Communication
Listening—skill of receiving a message
and interpreting its intended meaning by
grasping the facts and feelings it
conveys.
Most effective - Active listening
10-13
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The Importance of Effective Communication
 Basic Forms of Communication
Verbal communication—communication
that conveys meaning through words
Nonverbal communication—transmits
messages through actions and behaviors
10-14
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 Influence of Personal Space in Nonverbal
Communication
10-15
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Communication within the Organization
 Internal communication—system that sends
messages through channels within an
organization.
 External Communication—meaningful
exchange of information through messages
transmitted between an organization and its
major audiences.
10-16
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