Workplace Violence Prevention: Program Elements Gary Chambers, CIH Studio City, CA Workplace violence categories Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate.
Download ReportTranscript Workplace Violence Prevention: Program Elements Gary Chambers, CIH Studio City, CA Workplace violence categories Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate.
Workplace Violence Prevention: Program Elements Gary Chambers, CIH Studio City, CA Workplace violence categories Type I violence as a result of classic criminal behaviors: robbery, physical attacks, indiscriminate violence--as well as road rage Workplace violence categories Type II violence from persons “invited” into the workplace: vendors, customers, clients, patients, students, inmates, relatives (potential off-site component) Workplace violence categories Type III violence from and between employees Workplace violence categories Type IV threats of & actual violence from a non-employee having a real or imagined relationship with an employee (potential off-site component) Policy vs. Program A policy is not a program A policy can be a part of a program A policy alone does not give enough guidance Policy: establishes rules Program: organized efforts used to address a problem Program Elements Not just what is in a written document Rather, what an organization needs to do to develop a comprehensive, pro-active prevention program Program Elements – Policy (the “expectations”) – Critical term definitions – Management support (& statement) – Crisis threat team – Hiring and termination strategies Program Elements – Documentation – Training – Audits – Reporting mechanisms (methods and forms) – Security Program Elements – Environmental design – Emergency procedures – Behavioral consequences / Disciplinary procedures – Investigation – Intervention services (e.g., EAP, professional investigators, and security risk or threat assessment profilers) Program Elements And not least-- – Active employee involvement Zero tolerance Lots of confusion regarding what this term means What it shouldn’t mean: rigid or inconsistent responses Most helpful: always respond, but not necessarily the same way Resource examples Internet: OHSA website www.osha-slc.gov/SLTC/workplaceviolence/index.html State of Washington www.wa.gov/lni/ipub/i417-140-000.htm Publications: Workplace Violence Prevention Reporter (James Publishing, Santa Ana, CA) Various trade union publications Gary Chambers 3771 Sunswept Dr. Studio City CA 91604-2327 [email protected]