Transcript THE POWER OF COMMUNITY Human Services Campus – Maricopa County, Arizona National Alliance to End Homelessness Conference One Stop Homeless Access Centers: Avoiding.

THE POWER OF COMMUNITY
Human Services Campus – Maricopa County, Arizona
National Alliance to End Homelessness Conference
One Stop Homeless Access Centers: Avoiding Pitfalls
July 9, 2007
Linda Mushkatel
Jessica Berg
MARICOPA COUNTY
• Population of 3.8 million
(more than 1/2 the state)
• 24 cities and towns
• Phoenix alone has population of 1.5 million
• 9,222 square miles
MARICOPA COUNTY
HOMELESS SITUATION
• 12,000 – 14,000
homeless adults & children
• 1,000 chronically homeless
individuals from throughout
Maricopa County on the streets
or in shelters in downtown Phoenix
BACKGROUND
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Need
No Mandated Responsibility
Collaborative Effort – “Perfect Storm”
Compassionate Community Response
Facilitate Economic
Development between
Copper Square and
Capitol Mall
COLLABORATIVE PLANNING
EFFORT
• More than two-year planning effort
• Broad planning participation
►Governmental entities
►Service providers
►Business community
►Philanthropic organizations
►Service consumers
►Neighborhood groups
• Continuum of Care/Maricopa Assn. of Govts.
MISSION
To deliver high-quality human services
and provide leadership and innovative
solutions to help break the cycle of
homelessness and poverty through
collaboration among faith-based,
governmental, non-profit, private and
community organizations.
ANCHOR PARTICIPANTS
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Central Arizona Shelter Services (CASS)
Maricopa Health Care for the Homeless
NOVA Safe Haven
St. Joseph the Worker
St. Vincent de Paul
Lodestar Day Resource Center
Success Center
CAMPUS GOVERNANCE
• Human Services Campus L.L.C.
• 501(c)(3) Organization
• Unique Governing Structure Reflects
Integrated Services Objective
CONSTRUCTION
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Campus concept
5 buildings
~ 150,00 square feet
Total Project Budget
Original estimate:
Final cost:
$24.6 million
$27.3 million
CAPITAL CAMPAIGN
• 50/50 Public and Private Funding
• Capital Campaign Leadership
►Prominent Business Leader
►Member, Board of Supervisors
►County Manager
• Strategy
►Compassionate Community Response
►Good Business Decision
►Campus = starting point, not end point
COMMUNITY/BUSINESS
IMPACT
• Contributes to Revitalization between Capitol
Mall and Copper Square
• Alternative to Expensive Correctional and Health
Care Settings
ALTERNATIVE SETTING
COSTS
Cost per Day / Visit per Person
$1,800.00
$1,671.00
$1,600.00
$1,400.00
$1,200.00
$1,000.00
$800.00
$600.00
$280.00
$400.00
$200.00
$20.54
$22.46
$45.84
$58.27
$62.00
$86.60
Supportive
Housing
Shelter
Jail
Safe Haven
HCH
Prison
$0.00
Mental
Hospital
Hospital
COST BENEFIT
Setting
• 2% of CASS bed days spent in jail
• 2% of CASS bed days spent in prison
• 2% of Safe Haven bed days spent in
psychiatric inpatient facility
• 2% of HCH medical visits occurred in
hospital emergency room
• 2% of HCH medical visits avoided like
number of hospital bed days
Cost
$ 68,574
$ 188,123
$ 40,355
$ 865,416
$4,337,864
DEVELOPMENTAL
MILESTONES
• Campus Groundbreaking
• HSC LLC granted
non-profit status
• Ribbon Cutting (Phase 1)
• Ribbon Cutting (Phase 2)
~ November 2002
~ April 2005
~ November 2005
~ April 2007
OPERATIONAL OVERVIEW:
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Who are we?
Who are we serving?
What are we doing?
How are we doing it?
How well are we doing it now?
How are we going to do it better?
What lies ahead?
Who are we?
Who are we?
• Mission:
– The LDRC is a collaborative entity providing a safe,
engaging environment where homeless individuals
can access a spectrum of services to assist them in
creating positive, long-term life changes.
• Vision:
– To be the national model for ending homelessness.
• Values:
– We are guided by our values: dignity, respect,
diversity, community, compassion, and innovation.
Who are we?
Operational Milestones
2004 – Day Resource Center begins pilot program on West Jefferson
2005 – Human Services Campus and the Lodestar Day Resource Center open
2006 – HSC awarded $1,000,000 Challenge Grant from The Virginia G. Piper
Charitable Trust
2007 – VSUW Primary Partner Agency status received for LDRC
2007 – NOVA Safe Haven Opens on the Campus
2007 – Success Center renovation complete; building available for usage
2007 – LDRC becomes its own non-profit corporation with community BOD
Who are we serving?
Who are we serving? –
First Quarter 2007 – Reported information
LDRC intakes completed:
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Race/Ethnicity:
– White:
– Black:
– Amer Ind/Alaskan:
– Asian:
– Hispanic:
313
144
45
7
96
Age
– 18-34:
– 35-49:
– 50-64:
– 64+:
143
237
112
7
Sex
– Male:
– Female:
503
108
618
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Veterans:
69
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Housing at first contact:
– Outdoors:
– Shelter:
257
290
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Jail/prison in past year:
78
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Known diagnoses:
– Schizophrenia/
Psychotic
– Affective Disorder
95
252
Who are we serving?
Hard to serve populations:
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Mentally Ill
Substance Abusers
Veterans
Individuals from Corrections
Chronically Homeless
Disabled
What are we doing?
LDRC Services
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AA/NA/CMA & Outpatient substance use treatment
Employment: Temporary & Job Development
Identification & legal documents
Government benefits
Medical/Nursing triage & referral
Computer lab/GED tutoring
Outreach, service connection, case-management
Mental health services
(Provided by 10 outside agencies)
• U.S. Post Office
• Housing: Placement, Subsidy, Follow-up
(Provided by LDRC)
LDRC Engagement Programs
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Art
Open-mic Poetry
Yoga
Theatre
Seasonal celebrations
Nursing Education
Movies
Dominoes Tournaments
Workshops/Classes
A Closer Look…
How are we doing it?
Through Collaboration,
1.Welcome:
Reduce clients’
personal health & safety risk;
provide safe &
nurturing environment.
Through Collaboration,
2. Engage:
Engage clients in a process &
services to achieve stability;
co-locate programs
to eliminate barriers.
Through Collaboration,
3. House:
Utilize a client-centered approach
to assist clients in ending their homelessness &
ultimately reaching self-sufficiency.
LDRC Estimated Revenues FY08
Department of Economic Security
Arizona Department of Housing
Phoenix Office of Arts and Culture
Arizona Commission on the Arts
United States Postal Service
Maricopa County
TOTAL Government
26%
Lodestar Foundation
Valley of the Sun United Way
Stardust Foundation
TOTAL Foundation
41%
LDRC Provider Operating Fees
TOTAL Program Earnings 11%
Private
TOTAL Private
Total Budget Revenues:
~ $1 million
22%
How well are we doing it now?
How well are we doing it now?
• Permanent Housing Placements:
-Pilot Program (4/04-10/05):
-Lodestar DRC (11/05-6/07):
-Total clients placed to date:
194
373
567
• Fiscal YTD Data (7/06-6/07):
-Permanent housing placements:
-Transitional housing placements:
-Total clients housed:
195
3
198
How well are we doing it now?
Barriers:
Need for:
• Database
• Housing & Housing follow-up resources
• Client Coordination:
staffing/engagement
• Development staff
• Motivating client movement
• Space
Keywords: INFRASTRUCTURE
& 1:1 ENGAGEMENT
How are we going to do it better?
How are we going to do it better?:
AKA, Avoiding the Pitfalls
Strategic Plan: CLIENT-CENTERED GOALS
• Database/collaboration consultation
• Advocacy for Affordable Housing and Housing
First model, and enhancing follow-up services
• Client Engagement
• Action Plan for Self-Sufficiency
• Security
How are we going to do it better?:
AKA, Avoiding the Pitfalls
Strategic Plan:
STAFF/VOLUNTEER-CENTERED GOALS
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Volunteer program/recognition
Staff training/enrichment
Employee Satisfaction
Inter-agency collaborations
(e.g., De-Escalation Team)
How are we going to do it better?:
AKA, Avoiding the Pitfalls
Strategic Plan: OPERATIONAL GOALS
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Advisory Board
Administrative Independence/501c3
Support Success Center development
Community Involvement
Resource Development –
think out of the box!
What lies ahead?
FY 07/FY 08
Changes & Enhancements
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Administrative independence/501c3
Engagement programs
Security plan/Appeals Committee
Collaborative outreach (Providers/Phx PD)
Staff training/enrichment
Community Advisory Board
Physical building changes
(half-wall, Post Office, etc.)
What lies ahead?
Questions?
• Linda Mushkatel,
Special Projects Manager,
Maricopa County Manager’s Office
(602) 506-7062
[email protected]
• Jessica Berg,
Executive Director, Lodestar Day Resource Center
(602) 417-9851
[email protected]