Transcript Human Communication: The Basic Course Twelfth Edition PowerPoint™ Presentations prepared by: Naomi Young University of California, San Diego Joseph A.

Human Communication:
The Basic Course
Twelfth Edition
PowerPoint™
Presentations
prepared by:
Naomi Young
University of California,
San Diego
Joseph A. DeVito
Hunter College of the City University of New York
Chapter Seven:
Interpersonal
Communication –
Conversation
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Chapter Goals
Learn About:
How the process of conversation works
 How you can become a more satisfying and more
effective conversationalist
Learn To:
 Engage in conversation that is satisfying and
mutually productive
 Apply the skills of interpersonal communication to
a wide variety of situations

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3
The Conversation Process
Occurs whether
face-to-face or
online
 Variations
depend on
specifics of
 Five steps or
stages

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Opening
 Verbal
or nonverbal greeting
 Reciprocated
Opening
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Feedforward
 Focus
of conversation
 Identify tone
 In e-mail the title is the
feedforward
Feedforward
Opening
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Business
 Substance
 Exchange
 No
of conversation
of roles
permanent record
Business
Feedforward
Opening
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Feedback
 Signal
end of business
 May backup to business if other not
finished
Business
Feedforward
Feedback
Opening
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Closing
 Signals
 Express
end of conversation
pleasure in interaction
 Leave-Taking
cues
Business
Feedforward
Opening
Feedback
Closing
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Principles Of Conversations

Turn-taking

Speaker cues

Listener cues
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Listener Cues
Turn requesting cues
 Turn denying cues
 Backchanneling cues

– agreement/
disagreement
– Involvement
– to pace speaker
– clarification

Interruptions
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Principle of Dialogue

Person is
both sender
and reciever

Dialogue v.
monologue
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The Principle of Immediacy
– Self-disclose
– Refer to the other person’s good qualities
– Express your positive view of the other
person
– and of your relationship
– Talk about commonalities
– Demonstrate your responsiveness
– Express psychological closeness and
openness
– Maintain appropriate eye contact
– Smile and express your interest
– Focus on the other person’s remarks
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The Principle of Flexibility
Analyze specific conversational situation
 Consider available choices
 Estimate potential advantages and
disadvantages
 Competently communicate your choice

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Everyday Conversations
 Making
small talk
 Introducing other people or
ourselves
 Excusing and apologizing
 Complimenting
 Offering advice
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Repairing Conversational
Problems
 Excuses
– I didn’t do it
– It wasn’t so bad
– Yes, but…
 Motive
for excuses
 Good and bad excuses
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The Apology
An expression of
regret
 The do’s and don’ts
for effective
apologies

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Complimenting
A
message of praise, flattery, or
congratulations
 Giving a compliment
 Receiving a compliment
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Advice

Meta-advice
– To explore options and choices
– Seek expert advice
– Delay decision

Giving advice
–
–
–
–
–
–
Listen
Empathize
Be tentative
Ensure understanding
Keep the interaction confidential
Avoid should statements
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Responding to Advice
 Accept
what the person says
 Resist retaliation or criticism of the
advice-giver
 Interact with the advice
 Express your appreciation
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Knowledge to Action
Feedback and
feedforward are often
the part of your
message best
remembered. How can
you structure your
messages to utilize
this fact?
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