Do you remember when… …time was running out… …and this is where you had to look for information?
Download ReportTranscript Do you remember when… …time was running out… …and this is where you had to look for information?
Do you remember when… …time was running out… …and this is where you had to look for information? Who did you dare ask? Quiet Please! …the librarian? Thank goodness for change! How do you ask a librarian? Ask-a-Librarian Response Program UNC Health Sciences Library • Staff of 65 FTE in 7 depts (US, ITS, AHEC, RM, ILL, Admin & Development) • Annual Report for FY 2001-02 -543,436 sessions (not hits) to www.hsl.unc.edu -web-based info skills modules: 31,419 -8892 subscribers to AHEC digital library -In-person classes taught: 231 -with 4210 total participants AAHSL Most Desired On a scale with top limit = 9 • Employees who are courteous consistently (8.55), willing to help users (8.52) • Employees who have the knowledge to answer users’ questions (8.46) and readiness to respond to users’ questions (8.46) UNC-HSL Goals • Providing library users the information they need when, where and how they need it. • Providing library users the beneficial information services at the right time and place. • Providing students and faculty with instruction and educational services needed to develop and maintain information competencies throughout their lifetimes. • Meeting the health information needs of North Carolina citizens through our community outreach services. • Providing useful knowledge management services to our academic and health care community. Ask A Librarian Request Form: Items with an * are required. *Please write your question here: *First name *Last name How to contact you: *Email: Phone/Voicemail: I prefer to be contacted via: Email Phone *Affiliation (Select one) If you have selected Other UNC or Non-UNC specify here: *Status (Select one) If you have selected Other specify here: Submit Form Cancel [email protected] When patron submits Ask-a-Librarian form … data emailed to: Librarian’s response also copied to AskLib listserv data simultaneously written to: On the Staff search page, search by patron name or staff name Search for record by patron last name Search for record by staff name Add a completely new record View record in database without making changes HSL AskLib Database add or update patron record: data written to AskLib Database Staff Add/Update Form Staff can add a completely new record add consultation info to a record update an existing record view an existing record [email protected] wrote: Date: 07/12/2003 Time: 18:50 USER INFORMATION: First name: xxxxx Last name: ooooo Email: [email protected] Work Phone: Affiliation: Other UNC (Specify to right) Other Affiliation: Dept of Sociology Status: Graduate / Professional Student Other Status: Best way to contact user: Email AskLib email question USER'S REQUEST: Hi, I'm looking for 2 articles that, according to the catalog, are in the HSL. However, in the electronic catalog no call number came up. How can I find the following journals? Social Psychiatry and Psychiatric Epidemiology 32(5) and Journal of Aging and Health 8(3) I'm just not sure how to find them in the library without call numbers. Thank you in advance for your help! You are currently subscribed to hsl-asklib as: [email protected] To unsubscribe send a blank email… Needs: 2 articles How to find them Confusion about call #s Hi xxxxx, AskLib email answer Journals in the Health Sciences Library are arranged by title rather than call number. So, you will just go to the 4th floor and look for Social Psychiatry and Psychiatric Epidemiology. The library hours can be found at http://www.hsl.unc.edu/geninfo/hours.cfm (11 am - 5pm tomorrow, Sunday, and 7:30 am to 7 pm M-T) In the case of the Journal of Aging and Health, we did not begin getting hard copies until vol. 12 (2000). Volumn 8 (1996) is available via the ejournals list. The ejournals list is available from the main UNC Libraries page, or you can find the link in the catalog just above the journal title. You will need to have your proxy server set up to access the articles from home (or you could access them from any on campus computer). Information on setting up your proxy is located at http://www.hsl.unc.edu/accessoffcampus.cfm You should only have to go through the process once. Once your proxy is set up, you will enter your PID number to get access. Hope this helps! Julia Shaw-Kokot Find by journal title Library location and hours Look up what we have and do not E-links by proxy More opportunities to improve Provide a link to handout: “Finding Journals on 4” Link to the appropriate HSL tutorial: http://www.hsl.unc.edu/guides/journal.cfm Explore if and how Web page FAQs would direct user to the answers (consider order of importance) How would user locate the FAQs on the HSL Web page? Live Online Help Bob Jones: I’m an MS4 doing research in Colombia. There are two articles I’d really like to have from the journal: Sex Transm Dis. However, this Journal is not available online, and it’s nowhere to be found in the country. Do I have any options available? (automatic introductory messages deleted to save space) Susan Keesee: I will look up the possibility that it may be within an e-index or database, then I will look up whether we have Sexually Transmitted Diseases in print by accessing the UNC-Chapel Hill Libraries catalog. (Several items sent were deleted to reduce length of example) Susan Keesee: [Item sent - Health Sciences Library (UNC-Chapel Hill): EResources & Catalogs] http://www.hsl.unc.edu/eresources.cfm Susan Keesee: [Item sent - UNC-CH Libraries Catalog] http://web2.lib.unc.edu/web2/tramp2.exe/log_in?SETTING_KEY=glish&gue st=est&screen=me.html Needs: Specific journal Remote access (on rotation in Columbia) Live Online Help continued Susan Keesee: I did not find an online link to it anywhere. I'm looking up how you can get in touch with distance ed people because there is a special (in a good way) of handling your request. Bob Jones: Thank you Susan Keesee: Go to this link Susan Keesee: http://www.hsl.unc.edu/services/ddinfo.cfm Bob Jones: Ok Susan Keesee: That link is off of our Web page (www.hsl.unc.edu), then go to Student services, click on right side of next screen for Distance Ed. Then click on the next screen in the right column for "Health Affairs Students on Rotation" Susan Keesee: Does that help? Bob Jones: Yes, very much so. Thank you for your help. Answer: Confirm if another way to access online Look up whether HSL owns in print Review, then refer him to distance education Web page Opportunities for improvement Better publicity on services to distance education students (on web page and via email, portion of orientation through academic program) A “better” way for patron (and staff!) to check more thoroughly for e-journals possibly “hidden” within e-indexes and dbases such as to links to journal acronym sources http://www.public.iastate.edu/~CYBERSTACKS/JAS.htm NCHealthInfo.org Ask A Librarian NC Health Info is maintained by a team of medical librarians and web developers at the Health Sciences Library of the University of North Carolina at Chapel Hill, with support from the National Library of Medicine. Items marked with a red star (*) are required. *Type your question here: Please provide the following information so that we may respond to you: *First Name: *Last Name: *Select your preferred method of contact: Email Email Address: Use this form to ask a question. We are not able to respond to requests for medical advice, provide second opinions or make specific recommendations regarding health care providers, services, programs or therapies. Please address such issues with your health care provider. Phone/Voicemail Work: Fax Fax Number: Note: To ensure we can get Home: back to you easily, an email address is preferred. *Choose one: General Public If you have selected Other specify here: Healthcare Provider On weekdays, Ask A Librarian is monitored throughout the day, MondayThursday, 8:00 AM to 9:00 PM, and until 5:00 PM on Fridays. Over the weekend, you can expect a reply within 24 hours. During library hours, you may also call 919962-0800. Live Online Help now offers real-time online interaction with a librarian. Check hours and connect. Librarian other Submit Cancel Ask A Librarian is a free service for residents of North Carolina provided by the UNC Health Sciences Library. Question from NCHIO The following question was submitted via the Ask A Librarian page at the NCHealthInfo.org Web site: Question: Dear Librarian-I value your assistance highly! I was a media specialist in a school in xxxx for 22 years, and I work with the yyyy Branch of the zzzz Library. But suddenly I have breast cancer and I just had a lumpectomy 3 days ago. I am about to discuss further treatment options with my surgeon. The option of choice will be radiation therapy, he has already told me, and I am willing (almost eager) to undergo that treatment. However, one thing concerns me very deeply. That is, my pet birds. I have four long-tailed parakeets, two of which have been my faithful (talking) friends for 10 years, and I of course love my younger pet-birds just as much. My question is, will the radiation within me harm my birds, and if so, how can I best protect them? I realize this is an unusual and possibly difficult question, but I would appreciate any help you can provide: websites, print material, an avian vet to contact. I love my birds, and I don't want to do anything to harm them; yet I love my family, too, and they need me. I'm quite sure I will have to say yes or no to radiation therapy this week. Can you help me? Many thanks, Abc Xyz Responses to NCHIO Hi Abc, You're right this is a hard question! And, I cannot find an answer, but maybe some of the information below will be useful. Hi Abc, The request you made from the NC Health Info website was forwarded to the Health Sciences Library here at UNC. So far, a quick glance at the literature does not reveal anything specific about exposure of birds to radiation under the circumstances you describe. However, I did find an article that discusses a study about exposure of other family members and pets to patients being treated on an outpatient basis for thyroid cancer (see below). Nothing that I've found so far makes reference to exposure to radiation during treatment for breast cancer. If I find anything else in the literature, I will let you know. In the meantime, I would strongly encourage you to discuss this with your oncologist, who will have more extensive knowledge of the risks involved. I wish you well! Because your question came through NCHealthInfo, I am assuming that you have looked at the MEDLINEPlus site. The information on treatment options there is very good. Looking under radiotherapy, I saw two possible delivery methods (PDQ from the National Cancer Institute), external and internal. In looking at the medical literature in PubMed, I did not find anything specific to your question. There were a couple of articles on the effect of internal radiation therapy on family and one even talked about household pets in general. Those citations and abstracts are below: 1: Int J Radiat Oncol Biol Phys. 2003 Jul 1; 56(3):764-8. Radiation exposure to family and household members after prostate brachytherapy. (abstract deleted to conserve space) 2: JAMA. 2000 May 3;283(17):2272-4. (Same as Karen’s find) (abstract deleted to conserve space) Karen Crowell User Services Librarian JAMA 2000 May 3; 283(17):2272-4. Radiation exposure from outpatient radioactive iodine (131I) therapy or thyroid carcinoma. Searching ISI's Web of Science's BIOSIS database I found quite a few articles on using radiation therapy for birds, but nothing on human to bird transfer. The URL for contacts at the NC State Vet School is http://www.cvm.ncsu.edu/people/contacts.html http://www.aav.org/vet-lookup/ will take you to the Find your local Avian Veterinarian site, and there were quite a few in NC. This site is sponsored by the Association of Avian Veterinarians. Hope this helps. Project Objectives • Patrons become more self-sufficient by reducing anxiety, increasing satisfaction, empowering them • Staff able to answer more confidently and quickly – reuse answers (plus training opportunities for everyone from newbies to sages) • Provide input on web redesign • Continuous update of FAQs, printed material, online guides and tutorials How would this be implemented? • Evaluate every Ask-Lib question received via email and LOH. Is it answerable with: How do I section of web site other places in HSL web site printed guides • Group questions using consultation data categories (or Jamie McKenzie’s, FNO) • Analyze patterns and identify gaps 19 Ask-Lib consultation data categories • • • • • • • • • • Bib Format Consumer Info Copyright Course Planning Distance Education E-Reserves E-Resource Not Working HSL Holdings HSL Orientation Imaging • Media Kitchen • Media Kitchen Intro • Online documentation and OCR • Other • Presentation Design • Proxy/Account Info • Proxy/Account Problem • Search Help • Web Design Consider these Types of Questions McKenzie, Jamie. 2000. Beyond Technology: Questioning, Research and the information Literate School. FNO Press, Bellingham, Wash. 13-32. Essential Subsidiary Hypothetical Telling Planning Organizing Probing Sorting & Sifting Clarification Strategic Elaborating Unanswerable Inventive Provocative Irrelevant Divergent Irreverent As well as other types you find useful in the search for meaning. Desk and phone questions • Hash marks for Levels 1, 2 and 3 on daily stats sheet—trends communicated at staff meetings and to the… • User services department listserv and desk interface problem reporting forms • Reconsider inclusion after trial period of using Ask-Lib email and LOH data Grassian’s Guiding Principles • Patience and respect for the past • Judicious use of technology as a tool • Joy in empowering all learners Kaplowitz’s Perspective • The more things change, the more they stay the same • Continue struggle with quick instructional support • Convincing our users they need additional instruction to gain the deeper and more transferable skills Kaplowitz highlights Two complicating issues • Remote users – Convincing users they should come to the library – Easy to access best info available • Library loyalties – Which one is mine? – Remote access rights based on status with organization All departments are involved! • User Services: generate most of the data • Info Technology Services: develop and support HSL Web site, computing networks, databases, interact with AIS • Area Health Education Centers: interact with distance education students plus developed and maintain NChealthinfo.org • Resources Management: build and maintain the library collections, combined 6 floors of materials into 1 for patron access during renovation • ILL: in addition to “normal” work, handles retrieval of pre-1992 of books and journals during renovation • Admin and Development: total operations support, reporting and funding Go ahead, ask a librarian… You’ll be glad you did! Thank you!