Transcript Minnesota CAREWare Super User Training What Is a Super User?  First call for help within your agency  CAREWare trainer for new staff in your agency.

Minnesota CAREWare
Super User Training
What Is a Super User?
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First call for help within
your agency
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CAREWare trainer for
new staff in your agency
Resources
 YOU
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Minnesota CAREWare Help Desk
Set up new users, changes to user accounts,
lockouts and password issues, Form I and II
questions, general questions
Help Desk Ticket: www.health.state.mn.us/careware
E-mail: [email protected]
Monday – Friday, 7:30 a.m. – 3:30 p.m.
Resources
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jProg CAREWare Help Desk
Assistance with custom reports (except Form I or
II-related reports) and performance measures
Phone: 877-294-3571
Email: [email protected]
Monday – Friday, 11:00 a.m. – 4:00 p.m. CST
CAREWare User Types
A user may have more than one user type, depending on role in agency
Agency
Administrator
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View non-clinical client data – cannot enter/edit
Run reports, including user login/logout
Create custom reports
Case Management
Administrator
Same as Agency Administrator, plus:
 View Form II data
 View case notes and run case note reports
 Set up users as case note authors
 View clinical data (for shared clients)
 Run clinical encounter report
Clinical
Administrator
Same as Agency Administrator, plus:
 View clinical data
 View case notes and run case note reports
 Run all clinical reports
 Set up medications and clinical information
 Set up users as case note authors, dispensers
CAREWare User Types
A user may have more than one user type, depending on role in agency
General Service
Provider
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View, enter and edit non-clinical client data
Enter and edit Form I
Run reports
Medical Case
Manager
Same as General Service Provider, plus:
 View, enter and edit Form II
 Enter and view case notes and run case note reports
 View clinical data (for shared clients)
 Run clinical encounter report
Clinical Provider
Same as General Service Provider, plus:
 View, enter and edit clinical data
 Enter and view case notes and run case notes reports
 Run all clinical reports
CAREWare User Types
View
Client
Data
Enter/
Edit
Client
Data
View
Service
Data
Enter/
Edit
Service
Data
Form I
Agency
Admin
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MCM Admin
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Clinical
Admin
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General
Service
Provider
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Medical Case
Manager
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Clinical
Provider
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Form II
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Case
Notes
View
Clinical
Data
Enter/
Edit
Clinical
Data
Run
Reports
Create
Reports
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Minnesota CAREWare
PDI Providers
Open Arms
HCMC
Central
CAREWare
Part A and B
Grantees
MDH Admin
MAP
DHS
HealthPartners
Direct Entry Agencies
Pinnacle
RAAN
IPTF
YAP
AAATF
Abbott NW
Children’s
Red Door
MUL
Aliveness
SAYFSM
West Side
Mayo
Aliveness
Password Guidelines
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Three unique passwords required for the VPN, server, and CAREWare
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Minimum length of all passwords is 8 characters; passwords must
contain:
 At least one number, AND
 At least one special character (!, @, #, $, %, ^, &, *)
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Passwords must not be disclosed to anyone
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Passwords may be written down if they are kept in a secure space (e.g.,
locked office or locked drawer)
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All three passwords must be changed every 120 days
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Idle user time-out for CAREWare is 30 minutes
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Idle user time-out for the WinSCP and server is also 30 minutes
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Accounts will be locked after 5 consecutive, unsuccessful login attempts
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Contact the MN CAREWare Help Desk if you get locked out or forget
your password