Transcript Introducing BlackBerry Enterprise Server for ® Novell GroupWise 4.0 Aaron Stuart Product Manager Research In Motion.

Introducing BlackBerry
Enterprise Server for ®
Novell GroupWise 4.0
Aaron Stuart
Product Manager
Research In Motion
Presentation Agenda
The Mobility Decision
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Needs of user
Needs of IT admin
Needs of officer
Key deployment considerations
The Mobility Solution
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Completeness of BlackBerry
BlackBerry Enterprise Server for Novell GroupWise 4.0
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The Mobility Experience
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Features for Novell GroupWise user
Features for IT admin
Extending corporate applications
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The Return On Investment
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Proven Solution of BlackBerry
© November 7, 2015 Novell Inc.
The Mobility Decision
Needs of user
Needs of user
“It would be a real time saver to send and receive
e-mail from any location when I am on the go”
 perpetually
productive
“My sales reps can’t access or update their customer
information or sales funnel while they are on the road.
This has lead to inaccurate forecasting and inventory
management”
 enterprise
application accessibility
“Once a service call comes in, I need to get job tickets
assigned ASAP. I am committed to a maximum 5 minute
response time.”
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continually responsive
© November 7, 2015 Novell Inc.
The Mobility Decision
Needs of IT admin
Needs of admin
“With the threat of information theft, security is at the top of
our list when evaluating wireless solutions”
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Secure
“Our mobile solution needs simplicity & efficiency in delivery”
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Easy to install, deploy, manage and support
“We need a reliable platform that supports deploying devices
for hundreds of users in dispersed areas around the globe”
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Scalable
“Technical solutions must integrate well into our
infrastructure while not creating extended demands on our
people or our systems”
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Platform for additional applications
© November 7, 2015 Novell Inc.
The Mobility Decision
Needs of officer
Needs of officer
“It’s our policy to adapt our solution with a means to
achieve an end that reduces hardware, software and
maintenance costs”
 low
total cost of ownership (TCO)
“With any implementation that involves a capital
expenditure, we necessitate business leaders to show
actual return on investment”
 high
return on investment (ROI)
“What! I can’t get my email! Fix it now!”
 mission
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© November 7, 2015 Novell Inc.
critical emphasis
The Mobility Decision
Key deployment considerations
Key deployment considerations
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Degree of mobility and coverage
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Number and type of devices
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Network and carrier selection
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End-user requirements
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Administration Requirements
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Use of Solution Provider
© November 7, 2015 Novell Inc.
The Mobility Solution
Completeness of BlackBerry
Completeness of BlackBerry
Device
Wireless Service
Connecting Infrastructure
Complete
Solution
BlackBerry Enterprise Server
Support
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Providing for the needs of both
the end-user and IT administrator
© November 7, 2015 Novell Inc.
Completeness of BlackBerry
Compelling Design
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Small and lightweight! (<5 oz.)
Long battery life
Low cost of ownership
Various form factors
Immediate User Experience
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Integrated Wireless Technology
Broad coverage
“Always On, Always Connected”
Push Technology
Low latency
Complete Solution
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Mail system and application
connectivity
Secure, secure, secure!
© November 7, 2015 Novell Inc.
Completeness of BlackBerry
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Feature-rich, end-to-end, “push” solution
De facto standard for wireless email and data
Industry and Government accepted security
Available on 75+ carrier networks in 30+ countries
Over 2 million subscribers and climbing
First offered enterprise solutions for both
Microsoft Exchange and IBM Lotus Domino
Demand to provide same for GroupWise
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A direct solution for GroupWise is now available!
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© November 7, 2015 Novell Inc.
The Mobility Solution
BlackBerry Enterprise Server
for Novell GroupWise
BlackBerry Enterprise Server for Novell
GroupWise 4.0
Integrates with Novell GroupWise v6.5.1+
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GroupWise currently certified to run on Novell Netware
Certification to run on Windows and Linux to come
Installed on Windows 2000(SP4+) or 2003 Server
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2GHz Pentium IV, 1.5GB RAM
Single BES install can support up to 500 users
Database support
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MSDE 2000 or SQL 2000 (Collocated or remote)
Localization
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handhelds and email environment can support:
English, French, Italian, German and Spanish
© November 7, 2015 Novell Inc.
BlackBerry Enterprise Server for Novell
GroupWise 4.0
Directly interacts with GroupWise
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no access via proxies, no WebAccess login
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non-disruptive for existing environment when installed
Use of GroupWise Object API
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BES seen by GroupWise as Trusted Application
same mechanism used by GroupWise client linking to GroupWise
for each user, persistent connection is maintained between the
BES to the Post Office in domain that user actually resides in
Licensing Scheme
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Client Access License (CAL) applied on per device basis
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One-time fee basis
© November 7, 2015 Novell Inc.
BlackBerry Enterprise Server for Novell
GroupWise 4.0
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End-to-End AES Encryption
Novell
GroupWise
Server(s)
Internet
2.5G
XML/HTTP(S)
BlackBerry
Enterprise
Server(s)
Corporate
Web or
Application
Servers
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3G
Firewall
“Always On, Always Connected”,
Push Experience
The Mobility Experience
Features for the GroupWise User
Features for the GroupWise user
“The ease of application deployment and stateof-the-art wireless communications has helped
staff stay in touch on many levels, including
email, instant calendar updates as well as
contacts and has greatly improved efficiency”
Deborah Maguire, Executive Director of Computer Services, Senate of Pennsylvania
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© November 7, 2015 Novell Inc.
Features for the GroupWise user
Complete wireless synchronization
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Email
Calendar
Personal Address Book
Personal Information Management (PIM)
Ability to update settings from device
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Filters
Auto-signature
Folder management
Compelling experience
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Attachment viewing
Automatic backup
Remote Address Lookup
All in an EASY to use package!
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© November 7, 2015 Novell Inc.
Features for the GroupWise user
Wireless Email Synchronization
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Two-way reconciliation of message activity
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Deletes
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Sent Messages
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Marking read/unread
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Folder filing moves
Purge deleted items folder from handheld
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to manage mailbox quotas
GW folder email pushed to device as specified by user
Enabled by default on both server and device
© November 7, 2015 Novell Inc.
Features for the GroupWise user
Wireless Email Settings
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Create, edit, modify and enable email filters
Update email settings for: auto-signature, folder
redirection, email reconciliation and ‘saving sent
items’
© November 7, 2015 Novell Inc.
Features for the GroupWise user
Remote Address Lookup
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enables to search for an entry in corporate directory
can search using letters from first or last name or both
returns up to 20 closest matches
send “one-off” email
use to create an appointment
add the match to personal address book
– reflected on device and in GroupWise
© November 7, 2015 Novell Inc.
Features for the GroupWise user
Wireless Calendar Synchronization
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Two-way reconciliation of calendar activity
Meeting Requests
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Initiate from handheld
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Invite users from personal address book
Meeting Accepts/Rejects
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Respond from handheld
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Calendar updated accordingly
Additional Support for
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Reminder notes
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Reoccurring meetings
© November 7, 2015 Novell Inc.
Features for the GroupWise user
Wireless PIM Synchronization
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Two-way reconciliation of PIM activity
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Contacts
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Tasks
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Memos
Create, edit, or delete from handheld
Populated on handheld once activated
Enable/disable wireless synch
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for any PIM component
© November 7, 2015 Novell Inc.
Features for the GroupWise user
PIM Categories
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Allows user to organize PIM data via categorization
Two-way synchronization between user’s GroupWise environment and
the device
Support for PIM Categories within Address Book, Tasks and Memos
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Create and delete categories
Assign category to user data
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e.g. Business vs. Personal
Filter by category
© November 7, 2015 Novell Inc.
Features for the GroupWise user
Attachment Viewing
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Document Type Support
MS-Word, Excel, PowerPoint, PDF,
WordPerfect, and ASCII text
Image Type Support
– JPG, BMP, PNG, GIF, TIFF
– Embedded graphics (within .DOC)
HTML Documents and ZIP format
Support for colour in attachments
View TOC of large documents
– go directly to section of interest
Email addresses, URLs and phone numbers
found in attachments are hyperlinked to
the appropriate BlackBerry Application
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© November 7, 2015 Novell Inc.
Features for the GroupWise user
Automatic Wireless Backup
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Handheld data not already
stored on the server is
automatically backed up to the
server (i.e. font settings,
message options, browser
bookmarks, phone call logs,
etc…)
Always backed up without
having to remember to do so
manually!
© November 7, 2015 Novell Inc.
The Mobility Experience
Features for the IT Admin
Features for the IT Admin
“I was surprised at the ease of installing this
solution. We had no problem adding and
configuring users”
Etienne Huber, IT-System Manager at German-based Schwarz Pharma
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Ease of deployment
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Cradle-less user provisioning
Handheld Configuration Tool
Application Loader “Lite”
Wireless application provisioning
Ease of management
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Wireless IT policy
Handheld Management Information
3rd Party Application Download and Management
Ease of support
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Wireless IT command
User setting management
All with an EASY to use set of tools!
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Management Console
• BlackBerry Manager
• Manage applications
• Manage devices
• Manage deployment
• View and control all
servers via one console
• Drill down for detailed
user information
• Data also available via
SNMP
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Cradle-less User Provisioning
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User purchases BlackBerry handheld and contacts their IT Department
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IT adds user to the BlackBerry Enterprise Server and provides them
with a password
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User initiates the EA application on the device and enters email address
and password provided by IT
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Security key exchange done securely OTA, and Service Books are then
provisioned wirelessly
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User’s calendar, address book, tasks, and existing handheld options (if
present) are then populated automatically onto the user’s handheld for
immediate use!
© November 7, 2015 Novell Inc.
Features for the IT Admin
Handheld Configuration Tool
• Allows IT to fully control the
initial user experience
• Allows IT to perform actions
for multiple users
simultaneously:
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Load appropriate handheld
software from a central
location
Provision security keys,
service books, and initial
load of user data (calendar,
address book, tasks, email
messages, and default
handheld options if desired)
© November 7, 2015 Novell Inc.
Features for the IT Admin
Application Loader “Lite”
•IT can provide users with a basic tool to upgrade core handheld software
(operating system/radio)
•A simple wizard can be run from a central LAN location as specified by IT
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Wireless Application Provisioning
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Follows the “Over-The-Air User Initiated Provisioning
Recommended Practices for MIDP 1.0” J2ME application
download
Using the Browser users can wirelessly download add-on J2ME
applications
Users can now also manage, run, and delete these add-on
downloaded applications directly from the handheld itself
© November 7, 2015 Novell Inc.
Features for the IT Admin
Wireless IT Policy
• IT needs to be able to
control device settings
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Security, PIM synch
settings, etc.
• Push policies wirelessly
to handhelds
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Enforcing the use of
handheld password
Disable PIN-to-PIN,
SMS, phone,
attachment viewing
Dozens of policies
© November 7, 2015 Novell Inc.
Features for the IT Admin
Handheld Management Information
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Agent on handheld reports asset management information
Exportable
to
.CSV
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© November 7, 2015 Novell Inc.
Features for the IT Admin
3rd Party Application Download and Management
• Specify which applications are required, allowed, disallowed
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Specifying a 3rd party application as required will push that
application wirelessly to appropriate handhelds if not already present
• Specify what resources (on and off the handheld) a given 3rd party
application can access
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Wireless IT Command
• IT needs to be able to
immediately react to lost
or stolen BlackBerry
handhelds
• Push commands wirelessly
to handhelds
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Wipe Handheld, erasing
all application data
Lock Handheld and
require a password to
access
Change Password if user
has forgotten password
Set Owner Information
if user has lost
handheld
© November 7, 2015 Novell Inc.
Features for the IT Admin
User Setting Management
• Redirection
• Save sent items
• Auto-signature
• PIM Sync
• Filters
• Security
• and more
Simplifies troubleshooting!
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© November 7, 2015 Novell Inc.
Features for the IT Admin
BlackBerry Enterprise Server Resource Kit
Command line tools and information resource to help
administrators improve management of the BES 4.0 server
e.g. BESUserAdmin - Allows admins to perform user and
device administration from command line
Major components include:
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Tools available for download from BlackBerry Support Website
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http://www.blackberry.com/support/downloads/resourcekit.shtml
Knowledge Base articles about third party products
Now Available for BES for Novell GroupWise!
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© November 7, 2015 Novell Inc.
Features for the IT Admin
Security Model of the BlackBerry Solution
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Rigorous attention to security
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data integrity, confidentiality and authenticity
Outbound initiated connection from BES to Internet
End-to-end encrypted data
Local content encryption option
Handheld password protected
IT Policy and enforcement
Leverages 256 bit Advanced Encryption Standard (AES)
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© November 7, 2015 Novell Inc.
The Mobility Experience
Extending Corporate Applications
Extending Corporate Applications
“Having the ability to use GroupWise and the
BlackBerry platform together has helped everyone
stay in touch and enabled faster access to
information, helping our productivity to increase”
Peter Varszeghy, IT Support Coordinator for Australia-based Quiksilver
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© November 7, 2015 Novell Inc.
Extending Corporate Applications
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“Mobile Data Service (MDS) is the part of BES that
enables data sources, in addition to email, to be
extended wirelessly with security.”
This connection is what bridges the gap between
application and web servers and the mobile device
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Extending Corporate Applications
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Network & Systems Management Corporate
Intranet
Standard Protocol Connectivity
(HTTP, HTTPS, TCP/IP)
Business
Intelligence
ERP
Standard Language Support
SCM
(XML, xHTML, cHTML, WML, WAP)
High Data Security
(AES, SSL/TLS)
Instant
Messaging
Messaging &
Collaboration
GAL/NAB
Access
Document
Management
Data Push Support
Multi-Network Support
Sales Force Automation
(SFA)
Industry Vertical
Applications
Field Service
Automation (FSA)
Database Access
CRM
Content
Scheduling
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Extending Corporate Applications
Browser/Server
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Securely access corporate portals
& web-based applications
Leverage PUSH to distribute content
Custom Client/Server Applications
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Develop & deploy a custom Java/J2ME
applications for the handheld
Effective local data storage
Wirelessly configure through IT Policy
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© November 7, 2015 Novell Inc.
Extending Corporate Applications
An example …
Complete control of Netware servers
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Spawn telnet sessions
Invoke Console commands e.g. monitor
Complete control of Console
Manage NDS/eDirectory services
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Create and edit users,
Reset passwords, update login scripts
Similar GUI as ConsoleOne
MDS allows the BlackBerry device to communicate
with the Mobile Admin Server
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© November 7, 2015 Novell Inc.
BlackBerry Enterprise Server
for Novell GroupWise
Beyond 4.0
Beyond 4.0 (Currently Planning)
Features for the Administrator
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GWConnector further optimization
GroupWise running on Linux and Windows
Seamless user moves
Performance utilities
Features for the End-User
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Enhanced appointment handling
Assigned task and phone message support
Address Lookup optimization
© November 7, 2015 Novell Inc.
Beyond 4.0 (Future Considerations)
Features for the Administrator
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Role-based administration
Group-based user management
Features for the End-User
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MDS 4.1
BlackBerry Connect
Unicode
Multiple GroupWise address book selection
GroupWise Messenger
Support for Sequoia
© November 7, 2015 Novell Inc.
The Return on Investment
Ipsos Reid BlackBerry ROI Study
Study was conducted with 490 IT managers responsible for
managing BlackBerry in their firms and 210 BlackBerry end
users.
Study Results
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Personal Productivity > Average end user converts 54 minutes
of downtime into productive time per day. This equates to
196 hours per user per year in recovered downtime.
Workflow > Average end user reports that BlackBerry
increases efficiency of the team that they work with by 29%.
This equates to over US$21,000 per BlackBerry user per year
based on international productivity per employee data.
Immediacy > Average end user processes 2,750 time sensitive
email per year while mobile and over 1,340 phone calls per
year. Value of immediacy is difficult to quantify but can
reasonably be estimated at over US$5,000 per BlackBerry user
per year.
© November 7, 2015 Novell Inc.
Global Footprint of BlackBerry
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© November 7, 2015 Novell Inc.
General Disclaimer
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