Transcript Faculty Council IT Committee C-13 February 4, 2010 2/4/2010 Agenda I. II. III. IV. IT Governance Update—SITAB Meeting 2/1/2010 Results of the ITS Fresh Look ITS Budget Transparency Future Focus • • • 2/4/2010 Common Good.

Faculty Council IT Committee
C-13
February 4, 2010
2/4/2010
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Agenda
I.
II.
III.
IV.
IT Governance Update—SITAB Meeting 2/1/2010
Results of the ITS Fresh Look
ITS Budget Transparency
Future Focus
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2/4/2010
Common Good Services
Guidance for FY 2010-2011 ITS Operating and Capital Budgets
February Rate Review, Results and Next Steps
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IT Governance Update – Committees
Operational IT
• Chair: Tony Ambler
• Focus: Common Good
services, rates, guidance
and input on operating and
capital budget
Business Services
• Chair: Shelby Stanfield
• Focus: mainframe
assessment, administrative
systems master plan
Research and Education
• Chair: Dan Stanzione
• Focus: funding innovation,
Blackboard, email
outsourcing
Architecture and Infrastructure
• Chair: Mike Harvey
• Focus: Network standards,
data center, data storage
2/4/2010
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SITAB Update
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Paul presented the C-13 recommendations
Results of the ITS Fresh Look
ITS Budget transparency
Common Good Services
President, others, confident in the IT
governance, SITAB, and ITS
2/4/2010
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Results of the ITS Fresh Look –
ITS Service Improvements
• Services: Expanded Help Desk hours, Better Managed
Services, lower rates, Adobe Connect
• Real Partnerships: TACC, Libraries, Engineering
• Customer Focus: steering committees, hiring panels,
org assessment panels, technical staff portal
• Communication: Outage/Maintenance reporting,
Weekly updates from COO
• Infrastructure Refresh: 2-20+year old UPSs, 8 year old
switches, 6-7 year old servers for Identity Mgmt
2/4/2010
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Results of the ITS Fresh Look –
Quantitative Benefits
• $5.6 million in recurring savings (exceeded the SITAC
challenge)
• ~70 positions eliminated
• ~60% management and admin positions
• Approximately 40 positions moved to other units, mostly the
Central Business Office (anticipate more savings)
• June 2009: 370 positions
• February 2010: 260 positions
• Adding direct service delivery staff (~10)
• Next Steps: Squeeze MO&E Budget
2/4/2010
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ITS Budget Transparency
• ~$130 million IT spend campus-wide
• $40 million ITS:
– Common Good:
– Fee for Service:
– Capital Budget:
2/4/2010
$20 million
$16 million
$4 million (needs UBC approval)
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ITS Budget Transparency
Common Good: $20 million
Communications and
Infrastructure
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Campus Network
External Networks
Public Networks
Cellular
Infrastructure
Data Center
Department
Networks
Public Safety:
Building Security,
Emergency
Communications
Backup Services
2/4/2010
Productivity Applications
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E-mail and
messaging
Software (Bevoware)
Storage
Virtual Services
Web Hosting
Collaborative Tools
Database Services
Student, Faculty,
Staff Support
Business Infrastructure
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Mainframe
UT Direct
Application
Development Tools
Authorization and
Workflow Tools
e-Commerce
Identity and Access
Management
Information
Analyst/Software
Developer Training
Program
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Courseware
Help Desk
Operations
Labs and Rooms
Information Security
Training
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ITS Budget Transparency
Fee for Service: $16 million
Communications and
Infrastructure
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Voice Communications
Infrastructure &
Services
Public Safety: Building
Security, Emergency
Communications
(Building Security
System)
Data Center (Colocation
Services)
Cabling and
Construction
Public Networks
(Resnet: Residence Hall
Network)
Productivity Applications
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2/4/2010
Storage (Storage Area
Network, UNIX storage,
Netscalers, Austin Disk)
Virtual Services (Virtual
Servers, Lansa)
Collaborative Tools
(SharePoint)
E-mail and messaging
(Austin BlackBerry Service)
Database Services
(Microsoft SQL Server,
MySQL)
Web Hosting (ColdFusion
Service, Custom Web
Publishing)
Software and Hardware
(Dells, Apples, Sun, Mac
and Windows OS, Stats,
Security software,
Software Distribution
Services, Microsoft
Licensing)
Student, Faculty,
Staff Support
Business Infrastructure
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Computer Store
Identification Center
Printing Services
Professional Services
(Managed Desktop and
Lab Support, Managed
Server Support, Contract
Software and Web
Development)
Repair Shop (Computer
Equipment Repair for
Departments, Printer
Repair and Contracts,
Warranty Repair Service)
Special Event and
Audio/Visual Support
(Audio-Visual Services,
Videoconferencing,
Satellite Programming,
Campus Cable TV)
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ITS Budget Transparency
ITS Capital Budget: $4 million
(FY 2009 – 2010 requires UBC Approval)
Priority 1:
Service will go down or impacted if not fixed
= $2 million
Priority 2:
Service will be degraded if not replaced
= $1.5 million
Priority 3:
Something we think we should do, but
things will continue to run without investment
= $500K
2/4/2010
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