Transcript Customer Log-In One-Stop Service Tracking (OSST) System Food Stamp Employment & Training (FSET) Program Spring Training 2011

Customer Log-In
One-Stop Service Tracking (OSST) System
Food Stamp Employment & Training (FSET) Program
Spring Training 2011
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Objective
• New user log-in access
• Recurring user log-in access
• Types of access
– System generated access
– Staff generated access
• Resolving issues
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New User Log-In Process
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Recurring User Log-In
Process
• What if the volunteer has logged in before?
– Many volunteers have logged in before and have
forgotten. They click the “New User” button and
receive an error message
– If the individual forgets their User ID, (s)he can
click the “Forgot” button next to the User ID box
– If the individual forgets their Password, (s)he can
enter the User ID and click the “Forgot” button
next to the Password box
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New User Log-in Process
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New User Log-In Process
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New User Log-In Process
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New User Log-In Process
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New User Log-In Process
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New User Log-In Process
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Type of Access
• Participants/volunteers will need to have authority to
access the OSST system
– 599 “FSET Participation Notice Activity”
– 593 “Authorization for On-line Activity”
– 594 “Staff Initiated On-line Authorization (FSET)”
• Two types of access to allow participants into OSST
– Type 1 - system generated access codes
• 599 and 593
– Type 2 - staff initiated access code
• 594
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Type of Access
• System Generated Codes
– 599 code
• The volunteer was mailed an outreach letter
• If the 599 has an Actual Start Date but not an Actual End
Date or Outcome, the potential volunteer can log into the
OSST system
– 593 code, volunteer has access to OSST
• The volunteer was not mailed an outreach letter
• If the 593 has an Actual Start Date but not an Actual End
Date or Outcome, the potential volunteer can log into the
OSST system
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Type of Access
• What if the volunteer
does not have an active
599 or 593 on the case,
but staff wants the
individual to log into the
OSST system to complete
the initial engagement
process?
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Authorizing Access
• Program staff can add a
594 with an Actual Start
Date and Anticipated End
Date under “Add Activity”
on the Skill Development
screen
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Authorizing Access
• First, the program staff must verify the individual is
getting food stamps
– To be a volunteer in the program, the individual has to be
getting food stamps
• Next, the program staff have to ensure the case is
open and in the correct OSST unit
– The individual cannot be a mandatory participant in the WT
program
– The case must be in the correct program and unit in order
for the activity to be entered on the case
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Adding a 594 Activity Code
• Click the “Add Activity” button under the
“Skill Development” section of the Skill
Development screen
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Adding a 594 Activity Code
Every activity, training, and service has a “provider” associated with
the entry. Many of the career centers or regional offices are tied
directly to engaging customers in the initial engagement process. As
you can see, the user entered “One Stop” as the provider name. This
is the region’s designated provider’s name.
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Adding a 594 Activity Code
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Adding a 594 Activity Code
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Adding a 594 Activity Code
• An Actual Start Date and an Anticipated End
Date must be entered
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Adding a 594 Activity Code
• If successful, program staff will get a pop-up box
reminding them that the critical elements, such as
the Actual Start Date, cannot be changed once
“saved”.
• The Anticipated End Date can be modified to give the
potential volunteer more time to complete the initial
engagement process.
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Adding a 594 Activity Code
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Frequently Asked Question
• A potential volunteer
attempted to log into the
OSST system. The system
did not let the potential
volunteer access the
initial engagement
screens. How can we
identify the problem?
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Access Issues
• First, check the Skill Development screen
– Does the Skill Development section of the Skill
Development screen have an active code that
authorizes the individual to access the system?
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Access Issues
• An authorization code must be open and
active on the case
– 599
– 593
– 594
• The activity must have an Actual Start Date
• The activity cannot have an Actual End Date
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Access Issues
• There are two processes
• The user has an
authorization code active in
the system
– Ask the individual for their
primary or “New User”
information and check the
OSST system
• Social Security Number
(SSN)
• Date of Birth (DOB)
• Zip code
• The user does not have an
authorization code active in
the system
– Review the case
– If the individual needs to
complete the on-line initial
engagement process,
update the system
accordingly
– Ensure the individual is
eligible to volunteer
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Access Issues
• If the authorization activity exists and is
active, the program staff should
determine why the volunteer cannot get
in the system successfully
• Step 1: Is the individual clicking on
“New User”?
– If the individual has never logged in
before, the individual needs to click the
New User button on the log-in screen
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Access Issues
• Step 1: Is the individual clicking on
“New User”?
– Staff at the Department of Economic
Opportunity (DEO) have received
hundreds of calls from new users who
have attempted to enter a random user id
and password instead of clicking the “New
User” button
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Access Issues
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Access Issues
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Access Issues
• Step 2: Is the volunteer
entering the correct
“primary information”
required when (s)he clicks
the “New User” button?
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Access Issues
• Step 2: Is the volunteer entering the correct
“primary information” required when (s)he
clicks the “New User” button?
– Go to the Case at a Glance screen associated with
the volunteer’s case
– Check the information against what the New User
is entering in the OSST system
• SSN
• Date of birth
• Zip code
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Access Issues
• Step 2: Is the volunteer entering the
correct “primary information” required
when (s)he clicks the “New User”
button?
– If the information provided by the
volunteer does not match what is in the
system, check the FLORIDA system to
ensure that the OSST system has the
correct data
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Access Issues
• If the SSN, date of birth and zip code in the
OSST system match the data found in the
Department of Children and Families (DCF)
data entry system, FLORIDA, the volunteer
may not be entering the SSN, date of birth or
zip code that was entered on the application
– The volunteer may have moved or may have
entered information incorrectly on the application
– Ask the individual, “What did you enter on the
application?”
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Access Issues
• If the SSN, date of birth or zip code the
volunteer is offering verbally do not match
what is in both OSST and/or FLORIDA, the
appropriate system has to be updated
– If the volunteer’s case was created or reopened
by workforce staff based on FLORIDA data, the
workforce staff can update the OSST system
using the FLORIDA system information
– If the volunteer’s case was generated by the
FLORIDA to OSST interface, the volunteer needs
to report the changes to the DCF. Then, the
changes will be automatically received from DCF
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Questions
If you have any questions, please contact
the Department of Economic
Opportunity’s Food Stamp Employment
and Training team at 1-866-352-2345
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice
telephone numbers on this document may be reached by person using TTY/TDD equipment via the Florida Relay Service at 711.
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