Click to edit Master title style » Click to edit Master text styles – Second levelEXPRESS LANES • Third level – Fourth level • Fifth level OPERATIONS OVERVIEW CONTACT: PIERCE.
Download ReportTranscript Click to edit Master title style » Click to edit Master text styles – Second levelEXPRESS LANES • Third level – Fourth level • Fifth level OPERATIONS OVERVIEW CONTACT: PIERCE.
Click to edit Master title style » Click to edit Master text styles – Second level 495 EXPRESS LANES • Third level – Fourth level • Fifth level OPERATIONS OVERVIEW CONTACT: PIERCE COFFEE [email protected] Click to edit Master title style Summary » What drivers should expect when the » Click to edit Master text styles Express Lanes open – Second level » How Express • Third level Lanes will work – – – – – On-Road Experience – Fourth level Tolling • Fifth level E-ZPass Enforcement Customer Service » Actions travelers need to take today to be ready and to stay safe Click to edit Opening November Master title 17 style What to expect: » Click to edit Master text styles Pre-Opening – Second level » Sign covers coming • Third level down – Fourth level » New arterial signals • Fifth level uncovered, flashing » Extensive law enforcement presence » Opening after midnight on weekend Post-Opening » Most significant change in more than 30 years » Changing traffic patterns and routes » New signage » New traffic signals » Driver error » System error Click Be prepared, to edit Master stay safe title style »Step Click1:toGet editanMaster text styles E-ZPass Second •– Order todaylevel to avoid rush, ensure delivery • Sign up in October get 1 week free • Third level – Fourth level • Fifth level Step 2: Visit 495ExpressLanes.com • • • • • Map route Familiarize with signage Make sure to use E-ZPass properly Understand pricing Learn important safety information Click to edit Extensive education Master title style »» Advertising Click to edit Master » Festivals & events – Second level » Employer outreach Third level » Media• outreach – Fourth level » Social media • Fifth level » Contests and incentives driving E-ZPass adoption » Targeted special user groups, including HOV » Continues through at least February 2013 text styles Click to edit Master title style » Click to edit Master text styles – Second level • Third level – Fourth level • Fifth level Click to edit Master title style » Click to edit Master text styles – Second level How Express Lanes • Third level will Work – Fourth level • Fifth level ClickExpress 495 to edit Master Lanes title style » occupancy toll (HOT)text » High Click to editorMaster lanes styles – Second level » Four new lanes on the Virginia level Beltway side •ofThird the Capital – Fourth level » Option for faster, more predictable • Fifth level travel » New access points » Introduction of carpooling opportunities and reliable bus service on I-495 Express Lanes allow you to take control of your valuable time. Keeping Movingtitle style Click to Traffic edit Master Dynamic rates adjust to »» Click totoll edit Master text styles keep lanes free flowing – Second level » Mandatory E-ZPass: • Third level all-electronic with no toll – Fourth level booths or options to pay cash • Fifth level » Enhanced incident response » Improved driver information » Express Assist to aid disabled drivers » Unlike current HOV, in effect 24/7 Click toofedit Rules the Master Road title style » Lanes provide a text reliable travel option that puts » Express Click to editwillMaster styles you in control of your commute – regardless of how you – Second level choose to travel the lanes: •If Third level you drive yourself… – Fourth level • Fifth level If you operate a bus… Toll charged E-ZPass® required No toll E-ZPass required If you ride a motorcycle… If you ride in a carpool… No toll No E-ZPass required No toll if HOV-3+ E-ZPass® FlexSM required If you drive a taxi… If you are in a vanpool… No toll if HOV-3+ E-ZPass Flex required No toll if HOV-3+ E-ZPass Flex required If you drive a two-axle truck… If you drive a hybrid… Toll charged E-ZPass required 18-wheel truck and trailers: Prohibited No toll if HOV-3+ E-ZPass Flex required Click to editthe Accessing Master Express title Lanes style » Can enter just north of »theClick Dullesto Tolledit RoadMaster and south of – just Second level Braddock Road • Third level – Fourth » Not available from level every Beltway• Fifth level entry/exit » Entry and exit points to and from highways and major side routes text styles Click to edit On-Road Signage Master title style » Click to edit Master text White styles banner, purple = Express – Second level • Third level – Fourth level • Fifth level The first two exits and prices will show the cost to travel to two popular destinations from your entry point The final exit and price you see will show the cost to travel to the furthest point you can go in the Express Lanes from that entry point Drivers will always see the maximum toll they could pay Click to edit HOV-3+ Travel Master Toll-Free title style » Click to edit Master text styles – Second level • Third level – Fourth level • Fifth level HOV-3+ toll-free travel with E-ZPass Flex E-ZPass Flex operates as standard E-ZPass on all other toll roads Flip before your trip Limit one E-ZPass per vehicle Click to edit Staying SafeMaster title style » Click to edit Master Keep new traffic text styles Safety service patterns – Second levelin mind • Third level – Fourth level Fifth level Pull• to the left in patrol available to assist you Avoid distractions an emergency Mind the barrier State Police will patrol and enforce HOV rules Click to edit Master title style » Click to edit Master text styles – Second level Dynamic Tolling Up Close • Third level – Fourth level • Fifth level Click to edit Dynamic Pricing Master Overview title style » First in region Click time to edit Master text styles » Sets toll prices – Second level based on traffic demand • Third level Fourth level » Helps–to maintain • Fifth level federal required performance standards of 45 mph + speeds » Series of checks and balances in place to prevent toll spikes Click tothe About edit Toll Master Algorithm title style » »Toll for each segment basedtext on styles Click to edit Master prevailing, real-time traffic – Second level conditions Third level » Toll is •set based on traffic density – Fourth level in the Express Lanes • Fifth level » Vehicle origin and destination is identified by toll gantries along trip route » Customer pays sum of all segments traveled » Seamless for customers; indicated on signage Expected Prices Click to edit Master title style » Prices vary based on real-time traffic and Click to edit Master text styles distance traveled – Second level – Models • Thirdshow level averages of $3- $6 during rush hours; $1 - $2 during non-rush hours – Fourth level – Could be• more or less depending on trip length and Fifth level on-road conditions » Expected toll rates are comparable to other regional toll roads (ICC, Dulles Toll Road, Dulles Greenway), but usage patterns will be different Express Operations Center Click to Lanes edit Master title style » 24/7 Click operations to edit Master text styles center – Second level • Third level » Connects to the – Fourth level road • Fifth level » Control room » Incident Detection » Customer service Click to edit Master title style » Click to edit Master text styles – Second level • Third level E-ZPass – Fourth level • Fifth level Click toto Where edit getMaster E-ZPass title style Virginia Maryland » Click to edit Master text styles ONLINE www.ezpassva.com – Second level PHONE www.ezpassmd.com • Third level 877-762-7824 – Fourth level • Fifth level DMV Tysons Corner DMV RETAIL CUSTOMER SERVICE LOCATIONS 888-321-6824 Maryland Motor Vehicle Administration (MVA) Giant Wegman’s AAA Mid-Atlantic Giant Mars Northern Virginia Service Center (Herndon) E-ZPass Stop-In Center Locations Click toE-ZPass Which edit Master is for title me? style » Click to edit Master text styles – Second level • Third level – Fourth level • Fifth level Click to edit Master title style » Click to edit Master text styles – Second level Express Lanes Enforcement • Third level – Fourth level • Fifth level Click to edit Master Enforcement of the Lanes title style » Click to edit Master text styles – Second level • Third level – Fourth level • Fifth level Click to edit Potential Violations Master title style Offense » Click to edit Master text styles Toll Violations – invalid E-ZPass, no E-ZPass or no funds – Second level • Third level nominates HOV status with less HOV Violations – customer than three people in car level – Fourth Enforcement Method Video Virginia State Police Unauthorized Vehicle Violations • Fifth level – 18-wheeler Virginia State Police Reckless Driving Violations – vehicle travels through barriers Virginia State Police State Troopers, funded by the project, will enforce 495 Express Lanes. SOFT LANDING UNPAID TOLL INVOICE • Pay online with “Missed a Toll” • $1.50 per trip admin fee • DMV Look Up • Unpaid toll invoice • $12.50 admin fee TOLL INVOICE WITH ESCALATING FEES • Additional letter requesting payment • Trip fee increases to $25 per trip DEBT COLLECTION COURT • Multiple letters • If sent to collection, fee is $100 per trip. Refusal to pay could result in summons Judge’s discretion: outstanding tolls with $100 per trip administration fees, civil penalties $50-$1,000 for repeat offenders. Other fees and charges may be applied by Fairfax Courts (current court costs are $62) Click to HOV Violators edit Master title style Under a judge may choose to issue » ClickVirginia to editlaw Master text styles the following civil penalties: – Second level • Third level 1st Offense – Fourth level 2nd Offense 3rd Offense • Fifth level (within 2 years of 2nd offense) $50 4th Offense + (within 3 years of 2nd offense) $1,000 $250 $500 Click to edit Master title style » Click to edit Master text styles – Second level Customer Service • Third level – Fourth level • Fifth level CUSTOMER ASSISTANCE Click to edit Master title style 495 Express • • • • • Pay missed toll Dispute tolls Pay toll invoice Trip routes/maps On-road issues www.495ExpressLanes.com 855-495-XPRS (9777) [email protected] » Click to edit Master text styles – Second level • Virginia accounts • Third level • Get E-ZPass – Fourth • level Pay bill Virginia E-ZPass • E-ZPass • Fifth level isn’t working www.ezpassva.com 877-762-7824 [email protected] • E-ZPass fees • Update account info Maryland E-ZPass • • • • • • Maryland accounts Get E-ZPass Pay bill E-ZPass isn’t working E-ZPass fees Update account info www.ezpassmd.com 888-321-6824 Click to edit Master title style » Click to edit Master text styles – Second level • Third level – Fourth level • Fifth level 495ExpressLanes.com