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Chapter 1
Copyright © Allyn and Bacon 2008
1
Communication:
Making Connections
Communication competence:
“Ability to take part in effective communication
that is characterized by skills and
understandings that enable communicators to
exchange messages successfully”
Copyright © Allyn and Bacon 2008
2
What Is Communication?
How would
you define
communication?
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What Is Communication?
“The simultaneous sharing
and creating of meaning
through human symbolic
interaction.”
Seiler and Beall
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Why Study
Communication?
Why do you think
we should study
communication?
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Why Study
Communication?
How is effective communication critical to our
 career development?
 ethical behavior?
 multicultural society?
 technological society?
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Top Ten Qualities/Skills
Employers Seek
communication skills
 honesty/integrity
 teamwork skills
 interpersonal skills
 motivation/initiative






strong work ethic
analytical skills
flexibility/adaptability
computer skills
organizational skills
Copyright © Allyn and Bacon 2008
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Principles of Communication
 Communication
is a process
 Communication is a system
 Communication is both
interactional and transactional
 Communication can be
intentional or unintentional
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Copyright © Allyn and Bacon 2008
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Copyright © Allyn and Bacon 2008
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Another Communication Model
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Essential Components of
Communication
– creator of message
 Message – stimulus produced by
source
 Interference/Noise – anything changes
the meaning of an intended message
 Channel – route by which messages
flow
 Source/Sender
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Essential Components of
Communication
– individual who analyzes and
interprets the message
 Feedback – response to a message that
the receiver sends to the source
 Environment – psychological and
physical surroundings in which
communication occurs
 Context – situation in which
communication occurs
 Receiver
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Types of Communication

What is intrapersonal communication?

What is interpersonal communication?

What is public communication?

What is mediated communication?

What is mass communication?
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Misconceptions about
Communication

Communication is a cure-all

Quantity means quality

Meaning is in the words we use

We have a natural ability to
communicate

Communication is reversible
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Improving Communication
Competence
 Select
and use most appropriate behavior
 Wide range of behaviors (repertoire)
 Skill at performing behavior
 Evaluate the effectiveness of
communication behavior
 Coordinate multiple communication tasks
simultaneously
Our goal is to be competent communicators!
Copyright © Allyn and Bacon 2008
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