SGTM 5 B Attitudes & Behaviour “Cultural Awareness” SGTM 1.1@30JUNE03 TES / Mil Div / DPKO.
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Transcript SGTM 5 B Attitudes & Behaviour “Cultural Awareness” SGTM 1.1@30JUNE03 TES / Mil Div / DPKO.
SGTM 5 B
Attitudes & Behaviour
“Cultural Awareness”
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Structure of Presentation
What
is Culture?
Understanding Cultural differences
Dealing with Cultural differences
Case studies
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Culture
A shared system of
meanings,
beliefs,
values
behaviours
through which experience is
interpreted and carried out
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Culture Is ..
Relative
Learned
Collective
Changes
over time
Complex responsive process
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Forces Shaping Individual
Culture
Urbanization
Nationalism
Colonisation
Migration
Minority
Experience
Industrialization
Personal
Culture
Values
Crosscultural
Adjustments
Social
background
World-views
Ethnic
background
Beliefs
Behaviours
Profession
Religion
Gender
SGTM 1.1@30JUNE03
Education
Language
TES / Mil Div / DPKO
Dangers!
Stereotypes
Prejudice
Ethno-centric
SGTM 1.1@30JUNE03
perspectives
TES / Mil Div / DPKO
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Culture – In Peace Operations
Military – Military
(International)
Civilians –
Civilians
(International)
CULTURE
Military – Civilians
(Organizational)
International
actors Local
communities
Local
Communities
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Eating habits
Asia
- chop sticks
Europe - knife and fork
Clean right hand in some
countries
Common plate
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Eating habits
Beef
Pork
Horse
“Everything
SGTM 1.1@30JUNE03
that moves”
TES / Mil Div / DPKO
Understanding Cultural
differences
Eating habits
Pork
not eaten by Muslims for
religious reasons
Christians keep horses, dogs
and cats as pets
Fish is neutral
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Religion
– an important place in
many societies
Knowledge of religion of host
nation very important
Respect religious beliefs
Religion
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Family and Gender
Elders
are highly respected in
some cultures
Understand family ties
Different gender beliefs and
views
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Communication
Language
is culture specific
Avoid use of idiomatic
expressions
Humour
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Body Language
Gesture/body
language have
different meanings
Smile will never be misunderstood
Polite handshake is accepted in most
cultures
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Dress Code
Depends
on culture, customs,
traditions and climate
Adapt to local customs
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Traffic
Peacekeeper
die in traffic
accidents
Different traffic conditions
Respect local traffic laws
Adapt to local conditions
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Understanding Cultural
differences
Time
People
have different concept of
time
Need to understand
“You have the clock, we have the
time”
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Building Cultural Awareness
Understand
your own culture
Understand and accept logic of
other cultural frameworks
Cultural differences as unique
and creative problem-solving
opportunity
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Host Country’s Culture
Knowledge
of history, culture,
customs and traditions
Background for the conflict
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Cultural Shock
Unfamiliar:
– Language
– Climate
– Currency
– Road signs
– Colleagues
Adaptation
SGTM 1.1@30JUNE03
process
TES / Mil Div / DPKO
The Adaptation Stages
Honeymoon
Initial
confrontation
Adjustment crisis
Recovery
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
The Adaptation Stages
STAGE
SITUATION
Honeymoon
First exciting
contact with
new culture
Initial
confrontation
SGTM 1.1@30JUNE03
First intensive
feeling with
new culture
APPROACH
REACTION
Observe
Excitement;
Curiosity;
Slight
concern
Solve
problems in
familiar ways
Confusion;
Mystified
about;
Others
behaviour
TES / Mil Div / DPKO
The Adaptation Stages
STAGE
Adjustment
crisis
Recovery
SGTM 1.1@30JUNE03
SITUATION
Problems
intensify
Sense of
belonging to
culture
emerges
APPROACH
Experimentation
with new
behaviours
New
strategies to
help one
function
effectively
REACTION
Frustration;
Anger;
Confusion
about
New culture is
understandable;
Enjoying many
aspect of it
TES / Mil Div / DPKO
Maintaining Good Relations
Between
military and civilian
With other military contingents
Team work
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Cultural Awareness
“If you are
Humble
Respectful
Friendly
you will always be fine”
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Case Studies
The
market place
The toilet experience
To walk hand in hand
Movement control at the airport
The gift
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Summary
Cultural
awareness is increased by
giving you the most common
examples
This is the first step to handle
cultural differences positively, avoid
conflicts due to misperception and to
make you interact positively with
host cultures
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Summary
Closely
related to “Code of
Conduct”, where you get written
rules.
In culture you may find few written
rules, but make sure, you know and
obey them
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO
Questions ?
SGTM 1.1@30JUNE03
TES / Mil Div / DPKO