Lync as your desk phone
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Transcript Lync as your desk phone
Unified communications:
Lync as your
desk phone
Fernando Moreno Pascual – IT/OIS
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
Overview
• What is Lync?
• Main collaboration tools:
–
–
–
–
Availability
Searching for CERN people
Instant messaging
Sharing information
• Lync as your desk phone benefits:
– Easier way of making calls
– Forwarding calls feature
– Voice mailbox & Missed-calls
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
• Connection from outside CERN
• How to start using Lync as your desk
phone? (2 steps)
1
What is Lync?
• Without using Lync:
• Using Lync (available in CMF):
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
Availability
Instant Messaging
Share documents
Immediate call
…
are supported!!
2
Main collaboration tools:
Availability
Lync knows about the appointments that you have
in your calendar and sets automatically your status
accordingly.
Examples:
- You are on holidays, Lync will set “Out of office”.
- You have a meeting, Lync will set “In a meeting”.
- You have an appointment, Lync will set “Busy”.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
3
Main collaboration tools:
Searching for CERN people
• I need to call Telma Mantas…
With Lync we have direct access to:
• Numbers of CERN phonebook.
• Our contacts in Outlook.
As you see, calling a person is quite easy: type
the name and clicking one button.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
4
Main collaboration tools:
Instant messaging
• How to start a conversation with one person
• How to start a conversation with a group
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
5
Main collaboration tools:
Sharing information
• What about sharing presentations, sending files…
What can we share?
• Our desktop.
• A program (Word, Excel, Internet Explorer…)
• PowerPoint Presentation.
• Whiteboard
• Create a poll
• We can send file/s to our contacts.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
6
Lync as your desk phone:
Easy way of making calls
Tired of having to search for a number and type it manually?
• With Lync you can call your contacts with a single click.
• You can search for CERN people and call them in one click.
• If you have an external number, just paste it and press “Call”.
Really easy…
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
7
Lync as your desk phone:
Forwarding calls feature
Setting up call forwarding in 2 clicks:
Other options are:
- Forwarding to the voice mail.
- To our delegates.
- To any CERN number
More details in the demo…
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
8
Lync as your desk phone:
Voice mailbox & missed-calls
Lync is not running, or a person left a message on your voice mailbox:
Voice message forwarded to your inbox.
Missed incoming calls (busy, away, out of office…)
Notifications to your inbox about missed calls.
In
Inthe
thevoice
missed
mail
call
notification
notification
we
wehave:
have:
-- The
All the
information
information
of the
of the
caller.
caller.
-- An
The
audio
time file
when
attached
the call
- Awas
preview
made.
of the message
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
9
Lync as your desk phone:
Demo
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
10
Connection from outside CERN
What if you are away from your office but still want to be connected?
Lync offers three useful functionalities:
• Take your laptop:
• Chat with your contacts using
webmail (OWA)
https://mmm.cern.ch/owa
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
• Be connected by using your mobile
phone. Lync is available for
Android, Windows Phone, iPhone
and iPad.
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How to start using Lync as
your desk phone?
Detailed information in https://espace.cern.ch/mmmservices-help
Briefly, two simple steps:
• EDH request to register.
• Subscribe to e-group “lync-subscription” to be updated.
Make sure you have your new phone prior to change
(available at CERN Store):
POLYCOM CX 300
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
PLANTRONICS DSP 655
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Summary
With Lync, by default:
• Availability
• Instant messaging
• Connect wherever you are with no roaming charges
(WIFI)
Registered for Lync as your desk phone? Then:
• Easy way to make phone calls
• Voice mail on your e-mail client
• In addition:
•
•
Missed call/voice mail notifications
Easy access to call management
• In case of problems, contact [email protected]
Old
System
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
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CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
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