Transcript Introducing QI Tools and Approaches Community COPE® APPENDIX F Session F Facilitative Supervision for Quality Improvement Curriculum.

Introducing QI Tools and
Approaches
Community COPE®
APPENDIX F
Session F
Facilitative Supervision for
Quality Improvement Curriculum
2008
EngenderHealth’s QI Package
QI Approaches
QI Tools

Facilitative supervision

COPE®

Whole-site training
(including Inreach)

Community COPE

Quality Measuring Tool

Cost Analysis Tool

Medical Monitoring
Goal of the Community COPE
Intervention

To understand the community’s needs and its
definition of quality services

To close the gap between the community’s
definition of quality and the site’s actual
performance

To foster a partnership between the community
and a site
Learning Community Members’ Views
Community COPE:

Lets site staff learn why some community
members do not seek services, do not gain access
to services, or stop using services

Provides another way to learn clients’ views
about services

Helps the site provide more relevant, accessible
services

Builds trust between clients and site staff
Learning Community Members’ Views (2)
Community COPE:

Makes site’s services more sustainable

Promotes empowerment, increased awareness,
and behavior change in the community

Ensures ongoing, two-way communication
between a site and the community

Makes staff’s work more interesting and
satisfying
Information-Gathering Activities

Individual interviews
– With current users of services at site
– With former users of the services at site
– With those who have never used the services at site

Group discussions

Site walk-through

Participatory mapping
Community COPE Process (1)
Orient site staff
in Community
COPE® activities
Staff meet w/ local leaders
and representatives
Identify groups for
participatory activities
Individual interviews
Group discussions
Site walk-through
Participatory mapping
Select and plan
activities
Community COPE Process (2)
Conduct
action planning
with community(?)
If Yes
If No
Develop Action Plan,
prioritize recommendations
w/community
Review site’s QI
Committee membership
Develop Action Plan,
prioritize recommendations
w/staff
Review site’s QI
Committee membership
Implement
Action Plan
Ongoing Monitoring and Feedback

Establish follow-up
committees

Revise status of action
plans and inform
community members
Communicating Progress to the
Community (1)

Report at community meetings

Ask satisfied clients to talk about improvements
in the services

Ask local leaders, NGOs, and health committees
to help to communicate progress to the
community
Communicating Progress to the
Community (2)

Post information about the site’s QI activities
and results in the waiting room or reception
area.

Ask community representatives on the QI
Committee to report progress to community
groups.

Announce the site’s improvement in a site
newsletter, in local newspapers, and on radio
and TV
Community COPE Process—Lesson 1
The community is not a uniform
group, but a diverse groups with
different needs.
Community discussions
might reveal more
information than client
interviews in earlier COPE
exercises.
Community COPE Process—Lesson 2
The issue of how to communicate
with the community is important,
and some methodologies are
more effective than others.
Community COPE Process—Lesson 3
Community involvement is
more than soliciting the
community perspective of
the services; including
community members in the
action planning process is
also vital.
The QI Process
Information gathering
and analysis
Follow-up/
evaluation
Action plan development
and prioritization
Implementation