Transcript  Move Update  Timeline & Project Status  Resources and Guides Update  Transitioning to Full Service  Business Customer Gateway  Training &

 Move Update
 Timeline & Project Status
 Resources and Guides Update
 Transitioning to Full Service
 Business Customer Gateway
 Training & Communications
 Scope of November Release
 Issues
 Acceptance and Verification
 IMB Placement
 MERLIN Changes
1
Move Update®
2
►November 2008, window for compliance reduced
to 95 days
►November 2008, added Standard Mail
►Postal Service has fully deployed a system that
accurately measures Move Update Quality
3
►Initially deferred implementation date from
November 2008 to May 2009
►Further delayed implementation to January 2010
►Existing Move Update requirements remain in
effect
4
►The USPS has been providing Move Update
reports to Mailers
►Information leads to significant
improvement in Move Update quality
►Three specific examples:
5
The USPS Collaboration with Mailers on Move
Update has resulted in quality improvement
Mailer Quality
Mailer 1
Mailer 2
Jan 18 – 31
Mar 1 – 18
12.14 %
3.47 %
36.67%
11.54%
31.8%
0%
Mailer 3
Quality Improvement
6
Distribution of Error Rate
20,000
15,000
10,000
5,000
0
0%
5%
10
%
15
%
20
%
25
%
30
%
35
%
40
%
45
%
50
%
55
%
60
%
65
%
70
%
75
%
80
%
85
%
90
%
95
M %
or
e
Number of Mailings
25,000
Error Rate
Error Rate
Data Source: Jan – Mar 2009
7
►The data clearly indicates this is not an
Industry-wide problem:
– 55% of all mailings have 5% or less errors
– Nearly Two-Thirds are less than 10%
– 84% currently achieving threshold [30%]
8
Timeline/Project Status
9
Full Service Project Schedule
FY 2008
JUN
FY 2009
CY 2008
JUL AUG SEP OCT NOV DEC JAN
FY 2010
CY 2009
FEB MAR APR MAY JUN JUL AUG SEP OCT
NOV
DEC
Requirements
Change Control
Design
Build
Prep
11/17 – 3/12
2/2 – 4/19,
SIT
Prep
CAT
SASP, Confirm: 2/2 – 4/12
3/16 – 5/4 (SASP SIT/CAT overlap)
5/4– Business Signoff / Acceptance
Prep
11/16/08 - P1! Release 18.0
4/27 – 5/8
01/19/09 - P1! Release 18.1
Cut Over
03/30/09 - P1! Release 19.0
05/10/09 - P1! Release 20.0
Go Live 5/11
05/10/09 - Full Service Release 1
05/10/09 - Price Change
TEM 5/18
05/18/09 - Test Environment Mailers [TEM]
11/29/09 - Full Service Release 2
5/8 – 5/10
Price Chg
Rel 2
10
10
Deliverable Plan Lines and Milestones Past Due
77% complete vs. expected 79%
There are 10 milestones past due as of 4/17/09.
Full-Service Milestones
500
450
Program Target % Complete: 79%
Program Actual % Complete: 77%
400
350
10 Past Due
300
Cumulative Plan
Cumulative Complete
250
Key Upcoming Milestones:
200
5/
15
5/
22
5/
29
5/
8
3/
13
3/
20
3/
27
3/
6
2/
13
2/
20
2/
27
2/
6
1/
16
1/
23
1/
30
1/
9
1/
2
10
/3
1
11
/7
11
/1
4
11
/2
1
11
/2
8
12
/5
12
/1
2
12
/1
9
12
/2
6
0
5/
1
50
4/
10
4/
17
4/
24
100
4/
3
MID/CRID Data Migration and Cleansing Phase 1: 4/30
Hour-by-Hour Release 1 Deployment Schedule: 4/30
CAT Test Release 20 Complete: 4/30
Performance Test Execution Complete: 5/1
Release 1 Go-Live: 5/11
150
Milestones Overdue as of 04/17/2009
Name
Finish
Date
Owner
SASP - CERT Ready
SASP- DR Ready
4/17/2009 Rowland
4/14/2009 Rowland
Confirm - Performance Test
4/17/2009 Laffey
eAdmin - PROD Ready
4/14/2009 Rowland
IMB - System Readiness - Post/Publish Release Note (Pre-Release), Release 20
4/13/2009 Siniscalchi
IMB - Cust Interaction and Training - Deliverable #9 Mailer Perspective Overview Module
4/10/2009 Simone
IMB - Cust Interaction and Training - Deliverable #10 Mailer Perspective Requirements Module (for4/10/2009
mailer participation)
Simone
IMB - Cust Interaction and Training - Deliverable #11 Mailer Perspective Bar Codes Module
4/10/2009 Simone
IMB - Cust Interaction and Training - Refresh all guides (IT/Accenture support)
4/15/2009 Simone
MID- PROD Ready
4/14/2009 Rowland
New
Target
Notes
4/24/2009 Host completion needed by 3/21 still pending.
5/3/2009 Host completion still pending.
Tech Refresh schedule affecting Confirm
4/24/2009 performance test schedule.
eAdmin will need to submit CR for PROD and
4/24/2009 CAT Security Scans.
Completed and under review; expect to publish
4/24/2009 on 4/24.
5/1/2009 Making final updates.
5/1/2009 Making final updates.
5/1/2009 Making final updates.
All Guides posted to RIBBS with the exception
11
4/24/2009 of CSA (expected 4/23).
App configuration delayed until after NCRB
4/20/2009 implementation, which is expected by 4/24.
11
Systems Integration Test [SIT] is complete
Total Scripts
Scripts
Planned
Scripts Executed
Scripts Passed
1087
(100%)
1087
(100%)
1087
(100%)
1087
(100%)
Number of Scripts
Full Service Overall Execution
2000
1800
1600
1400
1200
1000
800
600
400
200
0
Pass 2 Complete
Pass 1 Complete
Planned
Actual
Passed
17-Apr
15-Apr
13-Apr
11-Apr
9-Apr
7-Apr
5-Apr
3-Apr
1-Apr
30-Mar
28-Mar
26-Mar
24-Mar
22-Mar
20-Mar
18-Mar
16-Mar
14-Mar
12-Mar
10-Mar
8-Mar
6-Mar
4-Mar
2-Mar
12
13
10-May
9-May
4773
8-May
5460
7-May
4773
6-May
6697
5-May
Planned Tests
Executed
4-May
Planned Tests (To
Date)
3-May
Total Tests
Total Tests
Executed
2-May
1-May
30-Apr
71%
29-Apr
28-Apr
27-Apr
26-Apr
25-Apr
24-Apr
23-Apr
22-Apr
21-Apr
20-Apr
19-Apr
18-Apr
17-Apr
16-Apr
15-Apr
Forecast Trend
13-Apr
8000
14-Apr
5000
12-Apr
Cumulative Actual Execution
11-Apr
6000
10-Apr
Cumulative Planned Execution
9-Apr
7000
8-Apr
7-Apr
6-Apr
5-Apr
4-Apr
3-Apr
2-Apr
1-Apr
31-Mar
30-Mar
Cumulative Test Cases
CAT Execution Plan
87%
Total CAT Execution Plan Line
4000
RETEST
3000
2000
1000
0
PostalOne! Release 20
03/31 – 04/24/09
Pre-Production
Testing (CAT)
05/11/09
Production
Environment
05/18/09
Test
Environment
 Receive and Process Electronic Documentation
» Postal Wizard
» Mail.dat 09.1 (except Manifest mailings)
 Support Customer Supplier Agreements
 Provision Start-the-Clock for Mail.dat users
 Provision Address Correction for Mail.dat users
 Support Mail.XML Appointment Scheduling, Data Distribution and
Miscellaneous Messages
14
Intelligent Mail Program Evaluation
May 2009 –Onwards
 System Readiness
 Identify and fix System Issues
 Resource Readiness
 Implement Learnings and Best Practices
 Establish and Validate Tolerances
 Refine Processes, Procedures
 Mailer Readiness
 Approval and Activation
 Release 2 November 29, 2009
15
Resources and Guides Update
16
Resources
Additional
information
about all
of all of
Additional
information
about
the topics
in this in this
the covered
topics covered
presentation
can becan
found
presentation
be on
found on
RIBBS™.
RIBBS™.
Click on
Intelligent
Mail® Services
Click
on Intelligent
Mail® Services
and then
onclick
“Guides”
as
andclick
then
on “Guides”
as
shown shown
here. here.
All of the
All supporting
of the supporting
documentation
references
is
documentation
references
is
shown shown
under “Important
Links”. Links”.
under “Important
Ready, Set, Go!
17
Resources
Ready, Set, Go!
18
Guides & Specifications
Name of Guide
Description
Internet Link
“A Resource Map to
Intelligent Mail
Documents”
Lists all the documents, guides and source
materials that you will need in transitioning to
Intelligent Mail services.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/Re
sourceMapToIntelligentMail.pdf
“A Beginners Overview
to Intelligent Mail
Services”
Provides information on what Intelligent Mail
services offer and require, Intelligent Mail
barcodes and their benefits, the two service
level options being offered, how to get started
with the Intelligent Mail program and where to
find additional resources to help you.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/Be
ginnersOverview.pdf
“A Guide to Intelligent
Mail® for Letters and
Flats”
Provides guidance on how to prepare your mail
and electronic documentation and identifies the
data that will be provided at no additional
charge for Full-Service compliance. In addition,
the Guide also describes what will be available
in the first release of Intelligent Mail services.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/Gu
idetoIntelligentMailv5_10.pdf
“ User Access to
Electronic Mailing
Information and Reports
Guide”
Provides information regarding access to
PostalOne!, Mailer ID, Full Service Reports,
Data Distribution Profiles
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/IM
FullServiceOptionUserAccessRepor
tGuidev1_032009.pdf
19
Guides & Specifications
Name of Guide
Description
Internet Link
“Electronic Documentation and
Intelligent Mail: Ready, Set, Go”
Provides clear guidance on how to
transition Intelligent Mail using either
the Basic of Full-Service options. It
also describes how to migrate from
existing electronic documentation
options to the new Full-Service
capabilities.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/eD
ocandIntelligentMailReadySetGov1
_7.pdf
“PostalOne! Mail.dat Technical
specification”
Provides detailed specifications for
how to populate your Mail.dat 09.1
files to comply with the requirements
for the Full-Service option
.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/M
aildatTechnicalGuidev4_0.pdf
“PostalOne! Mail.XML Technical
specification”
Outlines the specifications for the
messages used to send and receive
data from PostalOne! Includes
specifications for Full Service
Feedback – Full Service ACS and
Start-the-Clock
!https://ribbs.usps.gov/intelligentmai
l_guides/documents/tech_guides/P
ostalOneMailXMLTechnicalSpecific
ationv683Final.pdf
“Guide to Customer Supplier
Agreements”
Provides guidance on how to create a
CSA.
https://ribbs.usps.gov/intelligentmail
_guides/documents/tech_guides/Cu
stomerSupplierAgreementGuide.pd
f
Ready, Set, Go! 20
Guides & Specifications
Name of Guide
Description
Internet Link
“Specification for the
Intelligent Mail® Barcode”
This specification covers the
https://ribbs.usps.gov/intelligentmail
_mailpieces/documents/tech_guides
/SPUSPS-B-3200E001.pdf
“Specification for the
Intelligent Mail® Tray Label
and Intelligent Mail®
Barcode”
This specification contains the requirements for
the preparation of 24-digit barcoded tray, flat
tub, and sack Intelligent Mail® Tray Labels.
https://ribbs.usps.gov/intelligentmail
_tray_label/documents/tech_guides/I
MTL_24Digit_SPECIFICATIONS_FOR_MAI
LERS_(SPUSPS-L-3216-001).PDF
“Specification for the
Intelligent Mail® Container
Label and Intelligent Mail®
Barcode”
This specification contains the requirements for
the Intelligent Mail Container barcode, which is
to be applied to Mailer generated container
labels and is designed to be scanned at
acceptance and at other points throughout
transportation and processing
https://ribbs.usps.gov/intelligentmail
_container_barcode/documents/tech
_guides/IM_CONTAINER_BARCOD
E_SPECIFICATIONS_(SPUSPS-B3215B001).PDF
Intelligent Mail® barcode used in the USPS
mailstream.
Ready, Set, Go!
21
Transitioning to Full Service
Ready, Set, Go! 22
Migrating to Intelligent Mail
Migrating to Basic Option
► Steps to Participating in Intelligent Mail® Basic option
– Step 1: Review Guides and Specifications
– Step 2: Acquire a Mailer ID
– Step 3: Design and Validate Barcodes with Mail Design Analyst
– Step 4: Move to Production Environment using Intelligent Mail
Barcodes
Ready, Set, Go!
23
Migrating to Intelligent Mail
Migrating to Full-Service Option
► Steps to Participating in Intelligent Mail® Full-Service
– Step 1: Review Guides and Specifications
– Step 2: Acquire a Mailer ID
– Step 3: Design and Validate Barcodes with Mail Design Analyst
– Step 4: Access Business Customer Gateway
– Step 5: Design/Test Electronic Documentation
– Step 6: Plan for Feedback
– Step 7: Move to Production Environment
Ready, Set, Go!
24
Test Electronic Documentation
►Basic: Electronic Documentation is Optional
►Full-Service: Electronic Documentation Required
– Postage Statement Wizard (< 10,000 pieces)
– Mail.dat
– Mail.XML (coming in November)
► Mailers Using Mail.dat 8-1 or 8-2 should continue to use
these with the Price Change Release
►Full Service requires Mail.dat 9-1. Mailers can start testing
9-1 in the Test Environment for Mailers (TEM) on May 18
Ready, Set, Go! 25
Test Electronic Documentation
Business
Customer
GATEWAY
Mailer
accesses
Gateway
- TEM
Notification
Transmission of
sent to
Mail.dat files
Helpdesk
PostalOne! Help
Desk
Notification of
BMEU Or BMS
* Parallel
Test Process
Parallel
Onsite
Migrate to
Notification of
Approval
Test Review
Review
Production
Ready, Set, Go! 26
Business Customer Gateway
27
Business Customer Gateway
Online access to PostalOne! via Business Customer
Gateway
► Existing Users will Migrate to Gateway
– Logon using existing usernames and passwords
– Services will mapped from roles they had
previously in PostalOne! or FAST
► New Users will go online and gain access to
PostalOne! via the Business Customer Gateway
Ready, Set, Go! 28
Password Capture
•Customers of PostalOne! and
FAST that logged in through the
PostalOne! log on page
between 3/30/2009 and
4/15/2009 had their
Usernames & Passwords
migrated to the Business
Customer Gateway
•Those that didn’t log on but
responded to the security
question will be able to log on
to the new Business Customer
Gateway with their existing
Usernames but will be
required to change their
passwords (Must have valid
email address to change
password).
•Others will need to register
29
29
Usernames & Roles
•
Gateway services are
mapped from the roles
previously assigned in
PostalOne! or FAST
•
External Site
Administrator role in the
old PostalOne! system will
transfer to Business
Service Admin role
30
30
Role Mapping
► Previously assigned roles in
PostalOne! or FAST are
renamed as a task
► The Manage Mailing Activity
service is the combination of
the old Preparer and Owner
roles in PostalOne!
– Includes Electronic Data
Exchange (Mail.dat, Mail.xml,
Postal Wizard,and Mailer Test
Environment, Reports,
Balance & Fees, and Permit
Profile
► Preparer and Owner Roles
have been re-mapped
Previous System Role
Request
New Gateway Service
Request
PostalOne! Preparer
Manage Mailing Activity
PostalOne! Mail Owner
Manage Mailing Activity
PostalOne! eVS
Manage Electronic
Verification Activity (eVS)
PostalOne! PRS
Manage Electronic Return
Activity (PRS)
PostalOne! External Site
Administrator
View Mailing Induction
Activity
Business Service
Administrator
PostalOne! Owner Auditor
Audit Mailing Activity
PostalOne! eDropship
FAST
FAST - CSAs
Schedule a Mailing
Appointment
Customer/Supplier
Agreements 31
Profile Preview
Business Customer Gateway will be available for
customer profile preview on May 8, 2009
► Help Desk contacting customers to verify profile information
•
•
Spot check
Emphasis on multiple location / multiple user business customers
Help Desk will be available to support customer
profile issues.
Contact the PostalOne! Help Desk at
1-800-522-9085
32
Training and Communications
33
Mailer Communication/Training
► RIBBS Updates with Wealth
of Information
► Guides & Specifications
► Weekly Updates to DMM
Advisory
► Technical Webinars/ FAQs
► Customer Awareness
Sessions
► Release Notes Updates
► National Postal Forum
► Symposiums: Two More
34
Mailer Technical Webinars
PostalOne!® through the Business Customer Gateway
Schedule
• Monday, May 4 – Friday May 8, 2009
• 2:00 – 4:00 PM, EST
• Monday – Thursday: MeetingPlace
- 200 lines available
- First come, first served
Agenda:
-
Screen shots
Accessing PostalOne!
Accessing FAST®
Accessing Full-Service Feedback
and more!
• Friday: WebEx
- 500 lines available
- First come, first served
Announcement including links and phone numbers on
RIBBS, Intelligent Mail Services, Latest News at
http://ribbs.usps.gov/index.cfm?page=intellmaillatestnews
35
Mailer Technical Webinars
Intelligent Mail® Full-Service Feedback
Schedule
•Mon. May 11 - Thur. May 14, 2009
• 2:00 – 4:00 PM, EST
• MeetingPlace
- 200 lines available
- First come, first served
Agenda:
- Full-Service ACS Change-of-Address
Records
- Full-Service ACS Nixie Records
- Start-the-Clock Summary Report
- Container Visibility / Induction Scans
- and more!
Announcement including links and phone numbers on
RIBBS, Intelligent Mail Services, Latest News at
http://ribbs.usps.gov/index.cfm?page=intellmaillatestnews
36
USPS Communication/Training
► Weekly Deployment Telecons with Area Marketing
Managers, CSPA’s and IMB Coordinators
► Weekly Updates to BME
► Price Change and Technical Webinars
► BME Newsletter Updates
► Education Sessions with BME, Sales, BSN, Help Desk
► Detailed System Training
– Bolger: April 15 – 16, Norman: April 28 - 29
– Train-the-Trainer and key staff from every district
► Site Readiness
37
Full Service Testing Update
38
Full Service Testing Update
 PostalOne! has a data quality check that will not allow a mailer to
document individual IMb on all copies within a single mailpiece.
 Mailers would like to pay at NY using manual CPP payment process
for some CPP jobs in a comail pool that include Full Service mailpieces
 Mailers who use the CPP consolidated payment feature will not
receive Full Service data until mail is paid for
PostalOne! does not allow flat Periodical Pending titles between 16
and 20 ounces
 Incorrect validation for Ad Percentage Basis
 Incorrect validation for zone on Bound Printed Matter
 Multiple ways of calculating weights of a pallet. PostalOne!’s weight
calculation does not match industry calculation
 Mailing Date required on Mail.dat submissions
 Physical Containers required in Mail.dat submissions
39
Scope of November
Release
40
November Release
Full-Service Price Changes
–
–
Price changes for Full-Service for Non-Profit & Regular Prices for All postage statements
Loose Supplements pricing
Mail.XML eDOC Support
–
–
Postage Statements
Supporting Documentation
Single Class Co-Palletization Support
–
–
–
Supports Co-Palletization of Flats and Letters for Mail.dat and Mail.XML
Provides electronic verification from original identity of containers to co-palletized identity
Co-Pal and Qualification Report Changes
Additional Mail.XML Capabilities
–
–
–
Create and request Mailer IDs
Create and request Customer Registration IDs
Postage Adjustments
Patches/Fixes
41
41
Full Service Acceptance &
Verification
42
Verification - Changes
 Full Service Process Steps
Review Postage Statement and Mailers’ Account

•

Accesses mailer’s account – check fees/funds, authorizations
Review Required Supporting Documentation
•
•
•
•
•
Accesses search feature and displays Jobs
Postage Statements and Register
Qualification Report
Additional documentation as required
Identification of By/For relationship
Full Service – BMEU captures
Start-the-Clock

•
Selects the Job Arrival Time checkbox at
the Job display screen
Mailer
Prepares
Mailing
Mailer
Presents Mailing
Submits eDoc
Initial
Verification
In-Depth
Verification
Finalize
Verification
Finalize
Postage
Statement
Release Mail
Feedback
Available
43
Verification - Changes
 Full Service Process Steps

Perform Cursory Review
•
Inspect Mailing for Preparation Defects
Intelligent Mail® Device scan – Data Sampling

•
•
•

3 Pallets or Containers
5 Handling Units
30 Pieces (10 Pieces from 3 different Handling Units)
Determine Required PBV verifications
•
Enter First Page of Postage Statement
Mailer
Prepares
Mailing
In-Depth
Verification
Release Mail
Mailer
Presents Mailing
Submits eDoc
Initial
Verification
Finalize
Verification
Finalize
Postage
Statement
Feedback
Available
44
Verification - Changes
 FS Record FS Container Release Date/Time
• For DMU Verified / USPS Transported mail, once the mailing is
cleared for dispatching use the IMD scanner to scan the containers
(IMbc) ready for release
• Mailer transportation will require the appropriate clearance
documentation
• Container release scans are not required on containers being
transported by the mailer to USPS processing facilities
45
Verification - Impacts
 FS Sampling May Trigger Subsequent Verification Procedures
•
Subsequent Verification Procedures may Impact Prices
 No Specific Price Impacts for FS mailings, non-compliance penalties
may result in the Denial of Full Service benefits;
•
•
•
Start-the-Clock information and/or,
Container Visibility and/or,
Free ACS information
 Initial mailer non-compliance issues would be data integrity problems,
either in the eDocumentation or on the Physical Mail
46
IMB Placement
Automation Letter and BRM
MTAC General Session
April 2009
47
IMB Placement Update
 Effective July 6, 2009*
The Postal Service™ will be revising Mailing
Standards of the United States Postal Service,
Domestic Mail Manual (DMM®) 202.5.3 and
507.9.8.1 to implement a more liberal barcode
placement standard for mailers printing a barcode
in the lower right corner of automation letters or
Business Reply Mail® mailpieces.
48
IMB Placement Update
 New Rule
Vertically, the barcode must be within the area
between 3/16 inch and 1/2 inch, both measured
from the bottom edge of the piece.
 to increase the upper limit of the allowable vertical placement for a
POSTNET or an Intelligent Mail barcode placed in the lower right
corner of an automation letter or Business Reply Mail mailpiece to ½
inch from the bottom of the mailpiece.
 provides an additional 1/16 inch of vertical clearance for mailers
choosing to print a barcode in the lower right of automation letters or
Business Reply Mail mailpieces.
49
MERLIN Changes
May 2009
MTAC General Session
April 2009
50
Merlin Updates
Effective May 11, 2009*
 The Postal Service is revising the allowable tolerance for a
MERLIN barcode readability verification to eliminate the 80 –
89% threshold.
 When a MERLIN or manual barcode readability verification
falls below the 90% threshold, additional postage will be
assessed based on the difference between the automation
prices and the non-automation prices for the total automation
price pieces in the mailing.
 The Postal Service is revising the process for mailers who
request an appeal when a mailing processed on the Mail
Evaluation Readability Lookup Instrument (MERLIN) or
manual barcode verification falls below the acceptable
tolerance for barcode readability verification.
51
Merlin Updates
Hundreds
MERLIN Barcode Readability
% of Verifications Feb 2008- Feb 2009
1.00%
0.90%
0.80%
0.70%
0.60%
0.50%
0.40%
0.30%
0.20%
0.10%
0.00%
90% and Over
80-89%
Under 80%
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PO
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IM
IM
Lt
rs
&
at
s
at
s
Lt
rs
/F
lt s
Fl
Fl
at
s
Fl
Fl
ts
Lt
rs
/F
lts
an
d
b
Lt
rs
/F
lts
ET
IM
b
ST
N
TO
TA
L
ST
N
an
d
Lt
rs
Fl
at
s
b
ET
IM
b
ST
N
b
le
tte
rs
IM
le
tte
rs
Le
tte
rs
TO
TA
L
ET
PO
ST
N
an
d
TO
TA
L
ET
PO
ST
N
ET
IM
b
ST
N
900
800
700
600
500
400
300
200
100
-
PO
PO
PO
Thousands
Merlin Updates
MERLIN Barcode Readability Number of Verifications
Feb 2008 - Feb 2009
90% and Over
80-89%
Under 80%
Total
53
May 11 -- Merlin Updates
 The Postal Service is also revising the process for appeals when
a mailing processed on MERLIN or manual barcode verification
falls below the acceptable tolerance for barcode readability
verification
 If an appeal is requested, the mailer must agree to pay for the
Express Mail shipment (both to and from the PCSC) from their
permit imprint or additional postage account.
Mailers will receive a refund for the Express Mail
costs for any appeal upheld by the PCSC.
Mailers will not receive a refund when the PCSC
denies an appeal. The PCSC will notify the mailer
and the origin acceptance site of the results of the
appeal and whether or not a refund is authorized.
54