Transcript The value of Business-Critical SharePoint (BCSP) solutions • Katie Larson, Sr. Partner Channel Marketing Manager, Microsoft • Oleg Kofman, Sr.

The value of Business-Critical SharePoint (BCSP) solutions
•
Katie Larson, Sr. Partner Channel Marketing Manager, Microsoft
•
Oleg Kofman, Sr. Consultant, SharePoint Rangers, Microsoft
Line-of-Business Connectivity customer success story – City of Richland police dept.
•
Chief Chris Skinner, Director of Police Services, City of Richland
Enterprise Search customer success story - DLA Piper
•
Jeff Fried, CTO and VP of Engineering, BA Insight
Wrap up and Q&A
Data to grow 44x over
the next decade 1
BI is No. 1 technology
priority for CIOs 2
4.3 connected
devices per adult
Expecting immediate
access
Mobility
Hybrid, Journey to
the Cloud
Content
Silos
48 disparate financial systems
per enterprise 4
Proliferation of LOB systems:
2.7 ERP per enterprise 4
1 IDC Digital Universe Study, sponsored by EMC, May 2010; 2 www.computerworld.com/s/article/9223502/The_top_10_tech_priorities_of_CIOs; 3 Business Intelligence Purchase Drivers and Adoption Rates, Gartner; 4. The Hackett Group
Double Digit Growth YOY
Enterprise Resource
Planning (ERP)
Retail Management
Systems
Supply Chain
Management (SCM)
Electronic Medical
Records (EMR)
Customer
Relationship
Management (CRM)
Financial-Services
Systems
Human Resources
Information Systems
Product Lifecycle
Management (PLM)
Source: The Hackett Group
Business-critical
data stuck in
siloed systems?
Administration
IT
Sales
Business users
with no direct
access to vital
data?
Procurement
Inefficient
cross-company
processes?
Customer
Service
Engineering
HR
Manual
processes,
communication
via e-mail and
phone?
Operations
Administration
Sales
Connect
SharePointEngineering
to
Customer
Service
LOB/Backend systems
Deliver business-critical solutions
Surface LOB data via SharePoint
IT
Procurement
HR
Operations
Capitalize on untapped LOB systems
Connected Systems
Informed Decisions
Realized Value
Line-of-Business
Connectivity
Enterprise Search
Power BI
eDiscovery
Broader access to LOB data via
the user-friendly SharePoint
Accelerating and automating
business processes
Better business decisions with realtime visibility
PeopleSoft data surfaced and shared via
SharePoint as a courtesy of Inflight.
Contextual and intent driven
search experiences
Ability to analyze user interactions
Flexibility to draw information
from across the enterprise and
the web
Visualize in an interactive
way with Power View and
Power Map
Discover and analyze public
and internal data with
Power Query and
PowerPivot in Excel
Share insights with
everyone, anywhere across
the enterprise
eDiscovery Center is a
SharePoint site collection to
identify, hold, search, and
export content
Reduce risk – Improve
compliance on entire Office
stack
Reduce reliance on 3rd party
tools, storage costs, and time
to results
50-80% Shorter cycle time
Up to 90% Fewer errors/re-work
60% Faster deployment
95% Fewer IT support hours
Business
IT
Process
$200-$300K Annual cost savings 1st Year ROI
Population: 51,440
Employees: 73
11/6/2015
www.adventos.com/smartforce
18
Risk management
Manual Processes
Ineffective communication
Officer safety
Antiquated document
management
Fragmented collaboration
Productivity/doing more with less
11/6/2015
www.adventos.com/smartforce
19
Integration between
silos of information
and departmental
data
Collaboration
Automated
Workflows
Information Sharing
Document
Management
11/6/2015
www.adventos.com/smartforce
20
Increased policing time, reduced administration time
Access to information in 1 Place
Department wide transparency in administrative
processes
Accountability, communication and risk reduction
Return on investment
Department has gained the equivalent of 3 officers at
$150,000 each or $450,000 in annual savings
11/6/2015
www.adventos.com/smartforce
21
Formed by Merger
Global Law Firm
Countries: 31
Offices: 77
Lawyers: 4,200
Employees: 8,200
Unique Position
In Rapidly changing Legal
Services Industry
Client Service Oriented
“Everything Matters”
Knowledge-Intensive Business
 Reduce end-to-end search time for legal staff; spend less time searching and more
time progressing client matters
 Unlock hidden knowledge assets throughout back-end systems to improve employees’
ability to find relevant documents and better serve clients
 Build an agile foundation for Client Matter Portal and other Search-Based Applications
(SBAs) to support various practice groups with unique information management needs
 Access all client matter-related information, including billing records, emails, and
documents in a single view
Build & implement an enterprise
search platform across a broad
collection of content
Field a search-driven application
for legal research
Chose SharePoint and BA Insight
InterAction
Intuitive User Experience
Fully Integrated with SharePoint
High Performance/Large Scale
Fault Tolerant/Highly Available
Rapid Configuration of SearchDriven Applications
Multiple Search-Driven Applications
fusion
client
matter
…..
Search center
providing unified
views of our
information.
Enriched search results
including linked West
KM Citations.
Additional refinement
including West KM
extractions.
Client Search to locate client
profile and related
information.
All related matters listed
link directly to matter
views.
Relevant contacts from
InterAction CRM.
Matter page provides
profile, linked back to
client.
Pertinent documents
displayed in context of the
matter.
Billing snapshot from Elite.
Full hit highlighting
with additional
“search inside”.
Quick download, email or print.
Add to Workspace; Compose new
documents
Hit map to find most
relevant page.
 MUCH easier and faster to find all available knowledge in the firm



Easy access to LOB data
Eliminate download waits
Seamless reuse of content
 Better insight



Single view across data silos
Exploration of content
Direct recall of all relevant information for a client or matter
 More efficient attorney work stream


More time focused on client
Reduced gap between billable events
 Time savings


Efficiency and productivity
Quicker, more effective assembly of essential expertise for a given
matter
 Improved processes



Accelerated staffing process
Better response to critical time-sensitive client queries
Dramatically improved business development
 Competitive advantage



Enhanced client service
More effective proposals for new work
Agile foundation for more search-driven applications

Multiple Search-Driven Applications


User Experience
Engine
Knowledge
Integration
Platform
Content Intelligence
Engine
Content Connectivity
Engine


Define business priorities
Identify data sources
Get Stakeholder buy-in
Visit the BCSP kiosk in the Microsoft pavilion
Sponsored by