Transcript VERIFIED RESPONSE TO ALARM CALLS THE FREMONT POLICE DEPARTMENT STRATEGIES FOR SUCCESSFUL IMPLEMENTATION OF VERIFIED RESPONSE.

VERIFIED RESPONSE TO
ALARM CALLS
THE FREMONT POLICE DEPARTMENT STRATEGIES
FOR SUCCESSFUL IMPLEMENTATION OF VERIFIED
RESPONSE
Presentation by:
Chief Craig T. Steckler
Fremont Police Department
THE DEFINITION OF INSANITY IS DOING THE SAME
THING OVER AND OVER AGAIN AND EXPECTING
DIFFERENT RESULTS.
Albert Einstein
1.
DEFINE YOUR REASON
2.
POLITICAL/CITY MANAGER SUPPORT
3.
GET YOUR DATA AND CONFIRM
4.
NOTIFY THE PRESS EARLY
5.
MEET WITH INDUSTRY GIVE THEM AS SHORT A NOTICE AS POSSIBLE
6.
NOTIFY COMMUNITY AT SAME TIME OF MEETING WITH INDUSTRY
7.
AVOID, IF POSSIBLE, COMMUNITY MEETINGS
8.
STRATEGIES OF ALARM COMPANIES (DELAY AND DECEIT)
9.
RESPOND TO EVERY TELEPHONE, LETTER, AND EMAIL. KEEP THE
MESSAGE ON TRACK.
10.
PRIVATE SECURITY GUARD TRAINING
11.
RESOURCES
DEFINE YOUR
REASONS
DEFINE YOUR REASON
1.
IN FREMONT IT WAS A MATTER OF STAFFING.
2.
WE HAVE 189 AUTHORIZED POSITIONS FOR A
COMMUNITY OF 211,000 CITIZENS AND 100
SQUARE MILES TO LAND.
3.
YOU HAVE BEEN PROVIDED A COPY OF OUR
STAFF REPORT TO THE CITY MANAGER WHICH
OUTLINES OUR ISSUES.
4.
ONLY CALL THAT A DISPATCHER CANNOT
SCREEN SINCE IT COMES USUALLY FROM A
MONITORING COMPANY
GET YOUR POLITICAL
SUPPORT LINED UP
CITY MANAGER &
POLITICAL SUPPORT
1.
(ONLY ON THE JOB ONE MONTH) MET WITH CITY
MANAGER AND ADVISED HIM/HER OF PLAN.
2.
MET WITH EACH COUNCIL MEMBER AND PROVIDED COPY
OF REPORT.
3.
WITH ME NOW, YOU HAVE TO STAY WITH ME OR YOU
BECOME THE FOCUS OF ANGER AND HOSTILITY.
4.
SEND ALL COMPLAINTS TO ME TO RESPOND TO.
5.
TRY TO KEEP OFF AGENDA, DELAY ALARM ORDINANCE
REVISION.
6.
INDUSTRY WANTS THE ITEM ON AGENDA FOR PUBLIC
AIRING.
THE FREMONT P.D. MESSAGE TO THE ALARM INDUSTRY…
GET YOUR DATA AND
CONFIRM ALL OF IT
1.
FREMONT HAD 7,000 ALARM CALLS
2.
6,934 WERE FALSE
3.
66 CALLS LED TO SOME TYPE OF REPORT
4.
27 WERE ACTUAL BURGLARIES
5.
CITY AND SCHOOL DISTRICT BIGGEST
OFFENDERS (NOT EXEMPT)
6.
CAD RUNS, NUMBER OF FALSE ALARMS BY
LOCATION, AND BY COMPANY.
NOTIFY LOCAL PRESS EARLY,
USE THEM AS AN ALLY
1.
NOTIFY THE PRESS EARLY
2.
IF YOU HAVE GOOD
RELATIONS EXPLAIN
REASONS AND SEEK
SUPPORT.
MEET WITH ALARM INDUSTRY
GIVE THEM A SHORT A TIME AS
POSSIBLE TO IMPLEMENT
1.
MEET WITH ALARM COMPANY OFFICIALS.
a.
b.
c.
March 2004 meeting re: daytime commercial alarms.
June 2004 Meeting re: fining the alarm companies.
January 2005 meeting going to V/R.
2.
USE LOCAL ASSOCIATION.
3.
DO LETTERS TO COMMUNITY AND MAIL SAME DAY
AS MEETING.
4.
GIVE THEM NO MORE THAN 60 DAYS NOTICE.
5.
IF NECESSARY TELL THEM FOR 90 DAYS YOUR
AGENCY WILL RESPOND TO NIGHT TIME
COMMERCIAL ALARMS.
6.
ALL CONTRACTS WILL BECOME NULL AND VOID THE
DAY YOU DO THIS.
NOTIFY COMMUNITY
AVOID COMMUNITY
MEETINGS IF POSSIBLE
1. AVOID COMMUNITY MEETINGS AT ALL
COSTS.
2. GOES AGAINST THE PHILOSOPHY OF
COMMUNITY POLICING.
ALARM INDUSTRY
STRATEGIES
1. ONLY STRATEGY THEY HAVE IS TO
GET PUBLIC AGAINST THE IDEA
(DECEIT) AND;
2. HAVE COMMUNITY MEETINGS TO
SOLVE PROBLEMS TOGETHER
(DELAY).
WHAT EXACTLY IS A S.O.B.?
Question: What is a son-of-a-bitch, exactly?
Quite often we ourselves hard to answer
questions, like “What is a son-of-a-bitch?”
The only true thing is that a picture is worth a
thousand words. In the photo the guy on the
right is a member of a bomb squad in the middle
of deactivating an explosive device.
The guy behind him, well he’s a son-of-a bitch.
ALARM INDUSTRY STRATEGIES
(CONTINUED…)
3.
RON WALTERS, SIAC (Security Industry Alarm Coalition hired gun)
a. We only need 180 days
b. We only need more community meetings
c. We will work this out together
4.
BEST THEY CAN COME UP WITH IS CHARLOTTE-MECKLENBURG
AT 45% REDUCTION AFTER 8 YEARS
5.
TWO CALL VERIFICATION
6.
THIRD PARTY ADMINISTRATORS
7.
INSURANCE RATES WILL INCREASE
8.
CRIME WILL RUN RAMPANT
RESPOND TO EVERY E-MAIL,
LETTER AND PHONE CALL
1. RESPOND TO EVERY E-MAIL, LETTER
AND PHONE CALL TO TAKE
PRESSURE OFF THE COUNCIL
2. RESPOND TO ALL REPORTERS AND
NEWS CREWS
3. KEEP THE MESSAGE ON TRACK
A. NOT SAVING MONEY BUT SAVING
TIME FOR OFFICERS TO DO REAL
POLICE WORK
PRIVATE SECURITY
GUARD TRAINING
1. CONDUCT SURVEY OF SECURITY
GUARD SERVICE COMPANIES
(SAMPLE ENCLOSED)
2. OFFER TRAINING FOR SECURITY
GUARD SERVICES
3. SECURITY GUARD TRAINING
OUTLINE
RESOURCES
1.
FALSE ALARM REDUCTION ASSOCIATION
http://www.faraonline.org/ (click on resolutions and positions
then click on false alarm strategies white paper)
2.
CENTRAL STATION ALARM ASSOC.
http://www.csaaul.org/CSAAFalseAlarmsPaper.htm (Paper on
False Alarms)
3.
NATIONAL BURGLARY/FIRE ALARM ASSOCIATION
http://www.alarm.org Main Page
http://www.alarm.org/pdf/codeofethics.pdf (Code of Ethics)
4.
CALIFORNIA ALARM ASSOCIATION
http://www.CAAONLINE.org/
5.
NATIONAL BURGLAR/FIRE ALARM ASSOCIATION
http://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdf.
6.
SECURITY INDUSTRY ALARM COALITION
http://www.siacinc.org/documents/verified%20response%20Q
&A%20Final.doc
a. Verified Response Q&A (In Fremont over 3,000 different
alarm locations responded to so the 90% - 10% rule or
80%-20% rule does not apply).
b. National Burglar/Fire Alarm Association position paper on
Public Safety response to alarm notifications.
c. National Burglar/Fire Alarm Association position paper on
alarm ordinances requiring fines to be levied to alarm
companies.
7.
TEMPLE TIMES PUBLIC-PRIVATE PARTNERSHIPS MAY
EASE BURDEN OF FALSE ALARMS
http://www.temple.edu/temple times/2-3-05/alarms. html
8.
LEE JONES, USED TO BE IN THE ALARM
INDUSTRY AND NOT WELL LIKED BY THEM
NOW. 949-361-3300 [email protected]
a. Selective citizen privileges
b. Alarm user or monitoring company?
c. Enhanced telephone verification aka 2-call
verification.
d. Trojan horse considerations… Public sector
false alarm management.
e. Transparent threads to “VR” resistance.
f. Homeland Security jeopardized by false alarms.
g. Source of all false alarms…Alarm user or
monitoring company.
9.
FREMONT PD PROCEDURAL DIRECTIVE “VERIFIED
RESPONSE TO ALARM CALLS”.
10.
THE ALARM INDUSTRY WILL SAY…A LITTLE HISTORY
FROM IACP ON FALSE ALARM PROBLEMS.
11.
ALARM COMPANIES RESPONSE TO VERIFIED RESPONSE
TO CITIZENS OF FREMONT.
12.
SAMPLE ALARM CONTRACT.
13.
LETTERS FROM INSURANCE COMPANIES.
14.
E-MAIL FROM HERMAN GOLDSTEIN.
15.
USE IACP WEBSITE TO SEARCH FOR INFORMATION ON
FALSE ALARMS. www.theiacp.org