Vendor Training September 2015 Table of Contents State WIC Contact Information What is WIC? WIC Vendor Food Card Message from Vendor Manager Food Card Changes FY.
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Transcript Vendor Training September 2015 Table of Contents State WIC Contact Information What is WIC? WIC Vendor Food Card Message from Vendor Manager Food Card Changes FY.
Vendor Training
September 2015
Table of Contents
State WIC Contact Information
What is WIC?
WIC Vendor Food Card
Message from Vendor Manager
Food Card Changes FY 16 (Effective October 1, 2015)
Gerber and Beech-Nut Infant Food Updates
Food Card Changes FY 16: Yogurt
Food Card Changes FY 16: Potatoes
Scanner Changes
WIC Program Booklet
WIC Booklet or Checks Left at Store
Shelf Tags
Cash Value Voucher (CVV)
Redeeming WIC Checks and CVVs
Vendor Manual Changes
Check Rejection Reasons & Remedies
WIC Approved Food Test
WIC Approved Food Test: Answers
Stocking Requirements
Vendor Complaints
WIC Pharmacies
Common Check Redemption Mistakes
FY 16 Vendor Food Card Image
Non-discrimination Statement
State WIC Contact Information
Indiana State Department of Health-WIC
2 North Meridian Street
Indianapolis, IN 46204
Toll Free: 800-522-0874
Access the WIC approved Food Card, Vendor Manual, Vendor Notices, Vendor
Application and Newsletters at: www.wic.in.gov
Vendor Team
Kari Jagars
Amy Peeler
Lyndsay Perrine
Mark Wolfe
317-233-7938
317-234-7250
317-233-5587
317-234-8148
[email protected]
[email protected]
[email protected]
[email protected]
What is WIC?
WIC= Women, Infants and Children
Funded by the USDA
Run by the Indiana State Department of Health and local sponsoring agencies
Provides nutrition education and healthy supplemental foods to:
Pregnant women
Breastfeeding women
Postpartum women
Infants
Children up to the age of 5
Indiana WIC spends approximately $113 million annually to purchase food
through authorized vendors
WIC Food Card
Specifies the only foods allowed for
participants
Pictures and “Not included”
descriptions help identify approved
foods
Food brands, sizes and containers
are important
WIC Program Booklets are provided
to each participant
WIC approved food cards are
provided to authorized WIC vendors
for each cash register
Many infant formulas and WIC eligible
nutritionals are allowed but not on the
food list. Allow them only when
specified on the check.
Examples: Neocate and Nutramigen
Full list available at www.wic.in.gov
14.1 oz. Neocate Infant w/DHA & ARA powder
WIC Food Card Cont.
Food Groups
Infant Formula
Infant Food
Infant Cereal
Milk, Cheese and Yogurt
Eggs
Fruits and Vegetables (fresh and frozen)
Peanut Butter
Juice (shelf stable, frozen concentrate, non-frozen concentrate)
Bread, Tortillas, Brown Rice and Whole Wheat Pasta
Cereal
Chunk Light Tuna and Pink Salmon
Dry and Canned Beans
Message From Vendor Manager
The Indiana WIC Program will pilot EBT in January 2016. Once the pilot has
been determined a success, we will gradually roll out state wide by the end of
2016. This is an exciting time for the Indiana WIC Program, our local
agencies, participants and the vendors that provide the WIC food to
participants. This is a difficult and complex transition that will require the
cooperation of all of our partners. The state vendor staff will begin building
the Approved Products List (APL) later this fall. Some of you will see us in
your stores scanning UPC codes, evaluating nutrition information and
recording full product descriptions. We look forward to this project and will
keep you informed as we progress.
Food Card Changes FY 16: Cereal
Cereal
Only 18 oz. and 36 oz. box sizes allowed
Exception: 11.8 oz. Quaker Instant Oatmeal Original= allowed
Participants may buy three (3) 11.8 oz. boxes or one (1) 11.8 oz. and one (1) 18 oz.
Quaker 11.8 oz. Instant Oatmeal Original
Food Card Changes FY 16: Cereal
Discontinued Cereals
Post: 18 oz. Honey Bunches of Oats Banana Blueberry
Kellogg’s: 18 oz. Scooby Doo
Kellogg’s: 18 oz. Frosted Mini Wheats Big Bites
New Approved Cereals
Post: 18 oz. Honey Bunches of Oats Whole Grain Honey Crunch
Post 18 oz. Honey Bunches of Oats Whole Grain Vanilla Bunches
Post: 18 oz. Honey Bunches of Oats
Whole Grain Honey Crunch
Post: 18 oz. Honey Bunches of Oats
Whole Grain Vanilla Bunches
Reminder to Vendors: Cereal
Many participants are having difficulty finding the correct sizes of
WIC approved cereals. Please make sure to stock 18 oz. and/or
36 oz. sizes.
Food Card Changes FY 16: Infant Cereal
To accommodate the 16 oz. box of infant cereal, a new check
message will be used starting October 1st
Infant Cereal
16 oz. containers = approved
May purchase any brand
Infant Cereal Check Message Until Sept. 30th:
003 (8 OZ) CONTAINERS INFANT CEREAL ANY BRAND
You will continue to see checks with this message until the end of December 2015
NEW Infant Cereal Check Message Beginning October 1st:
024 OUNCES INFANT CEREAL ANY BRAND IN 8 OZ OR 16 OZ CONTAINERS
Food Card Changes FY 16: Baby Food Fruits & Veg.
To accommodate the 2 packs of 4 oz.
baby food, a new check message will
be used starting October 1st
Infant Foods Check Message Until
September 30th:
016 4 OZ. CONTAINERS BABY FOOD
FRUITS OR VEGETABLES ANY BRAND
Infant Food
2-4 oz. packs = approved
May purchase any brand
NEW Check Message Beginning
October 1st:
Gerber 2nd Foods 4oz. 2 pack:
Carrots
008 PACKS OF 2-4 OZ PLASTIC TUBS
BABY FOOD FRUITS OR VEGETABLES
OR 16 4 OZ CONTAINERS BABY FOOD
FRUITS OR VEGETABLES
New Check Messages Example
Gerber 4 oz. Fruit and Vegetable Glass Jar
Update
Effective September 30, 2015, Gerber is discontinuing Gerber 2nd
Foods Fruit and Vegetable Purees in 4 oz. glass jars to accelerate
the transition to the 2-4 oz. packs
Infant Food: Beech-Nut Update
Beech-Nut Just Naturals
Changing from 4.25 oz. jar to 4 oz. jar in October 2015 making the
product line eligible for WIC
4 oz. Beech-Nut Natural stage 2:
Just guava, pear & strawberry
4 oz. Beech-Nut Natural stage 2:
Just pineapple, pear & avocado
Food Card Changes FY 16: Yogurt
Specifications for Allowed Yogurt
Quart (32 oz.) containers only
Any flavor
Any brand
Whole fat
Low-fat/Fat Free
Specifications for Yogurt not Allowed
Greek, organic, light or multi-packs
Yogurts with accompanying mix-in ingredients such as granola, candy pieces, honey, nuts and similar
ingredients
Drinkable yogurts
Explanation for not allowing light yogurt
Indiana chose to not allow light yogurt due to added artificial sweeteners.
Food Card Changes FY16: Yogurt Examples
Any brand is allowed
32 oz. Dannon Yogurt:
Plain
(whole fat)
32 oz. CoBurn Farms Yogurt:
Vanilla
(lowfat)
32 oz. Yoplait Yogurt:
Plain
(nonfat)
Food Card Changes FY 16: Potatoes
White Potatoes
Allowed for purchase with CVV
Whole
Raw
White, red and yellow varieties
Individual, whole, raw, white potato
Bagged, whole, raw, red potatoes
Not Allowed:
Processed potatoes, including but not limited to:
Frozen
Boxed
Deli-prepared
Reminder: Least Expensive Milk
How to interpret the least expensive brand of milk:
Must be least expensive brand
Not required to buy least expensive type of milk
Example of Least Expensive Brand of Milk:
WIC check states “(002) gallon container(s), 1%/lowfat or fat free/skim
milk least expensive brand”.
Participants may choose type of milk from what is listed on the check
(1%/lowfat or fat free/skim)
Participants may get fat free even if it costs more than 1%/lowfat
Participants may not choose brand-they must get the least expensive
brand
If a brand of milk goes on sale and temporarily becomes the least
expensive brand, participants may get the sale brand or the brand
normally least expensive
Cheese
Cheese
8 oz. or 16 oz. only
May be block, sliced, shredded, cubed, string, stick or crumbles.
(block)
(cubed)
(sliced)
(crumbles)
(string)
(shredded)
Deli Deluxe Cheese: Message From Kraft
Kraft Deli Deluxe Cheese:
Individually wrapped sliced American cheese= not allowed
Ingredients changed and this item is now a cheese food
Cheese food is not allowed (see Vendor Food Card)
Approved Kraft Deli Deluxe Cheeses- Not individually wrapped
American (yellow) Sliced Cheese, 16 oz. (021000602698)
American (white) Sliced Cheese, 16 oz. (021000602704)
2% American (yellow) Sliced Cheese, 16 oz. (021000625666)
American (yellow) Sliced Cheese, 8 oz. (021000602513)
Sharp Cheddar Sliced Cheese, 8 oz. (021000602568)
Kraft Deli Deluxe Cheese
Kraft Deli Deluxe American Cheese Slices
NOT Individually Wrapped
*WIC Approved*
Kraft Deli Deluxe American Cheese Slices
Individually Wrapped
*NOT* WIC Approved
64 oz. Juice
Shelf Stable or Refrigerated Juice
Any brand of 64 oz. 100% juice with a minimum of 120% Vitamin C
content of the following flavors are allowed:
Apple Juice
Grape Juice
Exception: Welch’s 64 oz. grape juice is not allowed
Grapefruit Juice
Orange Juice
Pineapple Juice
Tomato Juice
Vegetable Juice
Any flavor of Old Orchard 100% Juice Blends is allowed
Any flavor of Juicy Juice 100% Juice Blends is allowed
11.5-12 oz. Juice Concentrate
Frozen Concentrate Juice
Any brand of 11.5-12 oz. 100% juice with a minimum of 120% Vitamin C
content of the following flavors are allowed:
Apple Juice
Grape Juice
Grapefruit Juice
Orange Juice
Any flavor of Welch’s with the yellow tab is allowed
Any flavor of Old Orchard with the green tab is allowed
Any flavor of Dole is allowed
Allowed Juices
Allowing any brand of the specified juice types that qualify instead of the
least expensive brand of each type of juice was made in October 2014 to
lower the amount of confusion by participants and vendors
This change also allowed for more juice options
Vendors need to:
Evaluate juices in the store to see which brands qualify
Reminder: Juices must be 100% juice, have at least 120% Vitamin C content, be an
approved flavor, and an approved size (only 64 oz. size for shelf stable or refrigerated and
11.5 oz.-12 oz. size for frozen and non-frozen concentrates)
Add juices that qualify to your scanning system so they are identified as WIC
approved (if applicable)
Products with names such as juice beverage, cocktail juice, fruit drink, or juice
drink are not 100% juice, so they are not approved
Scanner Changes
Items to ADD:
Cereal
18 oz. Honey Bunches of Oats Whole Grain
Honey Crunch
18 oz. Honey Bunches of Oats Whole Grain
Vanilla Bunches
Yogurt
Quart (32 oz.) containers
Added mid year: Authorization was
effective May 1, 2015
Fruits and Vegetables
White Potatoes
Added mid year: Authorization was
effective April 1, 2015
Infant Food
Multi-packs (2-4 oz. containers)
Infant Cereal
Items to DELETE:
16 oz. containers
Cereal
18 oz. Scooby Doo
18 oz. Frosted Mini Wheats Big Bites
18 oz. Honey Bunches of Oats Banana
Blueberry
Program Booklet
WIC Booklet or Checks Left at Store
Call your local WIC clinic
Local clinic phone number should be on booklet
Report the participant name and ID # to local clinic
Local clinic will contact participant and have them pick up booklet
and/or checks at your store
Store will have a designated location where lost items can be
claimed
Never destroy booklets or checks
Shelf Tags
Shelf tags are provided to vendors to help participants select
correct foods
Properly placed shelf tags help speed up checkout
WIC acronym and logo may not be used on other shelf tags that
are not provided or approved by WIC
Tags that are not the current green color need to be removed
Do not display tags for items that are not stocked
Contact your local WIC office for replacement shelf tags
Shelf Tags Cont.
Green tags should be displayed once received
By October 1, 2015, only green tags should be displayed for
stocked items
Remove any discontinued item tags
Shelf Tags: Combined Old and New Tags
If you received the green set of shelf tags that were given at annual
training in September 2014 plus two (2) additional loose pages of green
tags you will need to remove the following tags from the old set and
discard them:
18 oz. Scooby Doo (discontinued)
18 oz. Frosted Mini Wheats Big Bites (discontinued)
18 oz. Honey Bunches of Oats Banana Blueberry (discontinued)
18 oz. Honey Bunches of Oats Whole Grain Vanilla Bunches (replacement tag is
provided with new tags to indicate this item is now whole grain)
18 oz. Honey Bunches of Oats Whole Grain Honey Crunch (replacement tag is
provided with new tags to indicate this item is now whole grain and the name has
changed from Honey Roasted to Honey Crunch)
All Gerber formula tags (replacement tags that are more descriptive are provided
with new tags)
Cash Value Voucher (CVV)
CVV is a fixed dollar amount WIC
check used to purchase fruits and
vegetables
Upcoming Amount Changes:
The $10 and $15 CVV’s will be
increased due to the increased
price of fruits and vegetables
The $10 CVV will be increased to
$11
The $15 CVV will be increased to
alternate between $16.00 and
$17.00 every other month
Example: October $16.00,
November $17.00, December
$16.00, etc.
Accept any amount of CVV ($4,
$8, $10, $11, $15, $16, or $17)
How to Redeem CVVs:
CVVs have limits of specific dollar
amounts
Never write in more than the CVV
allows
CVV’s submitted over stated dollar
amount cannot be corrected and
resubmitted
If the cost is over the dollar limit the
participant may:
Pay the overage
Return item(s) to stay within the
dollar amount
Cash back is not allowed
Cash Value Voucher
CVVs: Decorated Pumpkins
Pumpkins:
Regular, plain pumpkins are
WIC-eligible
Reminder: Ornamental and
decorative fruits and
vegetables such as chili
peppers on a string; garlic
on a string; gourds; painted
pumpkins are not WICeligible
Decorative pumpkins are
those that come predecorated and are not WICeligible
Redeeming WIC Checks & CVVs
Provide only food listed on check
Substitutions are not allowed
Always allow specific items on check such as formula or WIC eligible
nutritionals
WIC bank agent edits each check for dates, participant signature, ID
stamp and price
If a check is rejected for payment:
Image of check is returned to your store with the reject stamp reason
stamped on check image
Consult your local WIC person or the WIC Vendor Manual for direction on
what to do with rejected checks
Redeeming WIC Checks & CVVs Cont.
Check Redemption Process
Put register in “WIC mode” if applicable
Ask to see the participant’s WIC Program Booklet
Do not redeem checks without Program Booklet
Everyone authorized to redeem checks is listed on booklet
No other form of ID is needed
Redeem checks one at a time
Participants have been instructed to separate WIC foods from other
purchases
Participants have been instructed to separate WIC foods by individual check
If items are not separate, ask participant nicely to do so
Redeeming WIC Checks & CVVs Cont.
Look at the check
If today’s date is not within dates of use on check, or check has been
altered, tell participant you cannot redeem check
Compare foods listed on check with foods grouped with check; they must
match
If foods match what is on check, scan foods in same order as they appear
on check
Complete transaction by writing in the actual dollar amount of purchase,
today’s date, and your initials or ID number
Get a participant signature last then move to next check
If a food is not WIC approved and is rejected by scanner, work with
participant to get a correct food, or participant may choose to do without item
If a food is allowed according to the WIC approved Food Card, but scanner
rejects it you need to override the scanner to allow the food for WIC
purchase AND report the scanner programming error to your store for
correction
Redeeming WIC Checks & CVVs Cont.
Have participant sign each check after each transaction to make each
transaction complete
Must use dark blue or black ink; light colored ink becomes “invisible” to equipment
that sends check images to the bank for payment resulting in a rejected check “NO
SIGNATURE”.
Must sign in the participant signature block on check
Verify that signature matches one of the signatures on the participant Program
Booklet
Provide a customer receipt marked “WIC”
CVV Reminder:
Never write in a dollar amount higher than the dollar amount listed on check
If dollar amount of fruits/vegetables purchased exceeds CVV dollar limit,
participant may choose to pay excess or buy fewer items
Vendor Manual Changes
Vendor Manual has been updated
The major highlighted changes will be reviewed on the
following three slides
All highlighted changes to the updated Vendor Manual can
be found at www.wic.in.gov
Vendor Manual Changes Cont.
Page 5
2. Vendor must maintain prices of WIC authorized food within 15 % of their peer group.
Page 7
15, letter I. Request to complete a price survey of WIC authorized foods.
Page 8
19. All infant formula and WIC eligible nutritionals must be purchased from an approved
source. A list of approved sources is available at http://www.in.gov/isdh/24780.htm
Vendor Manual Changes Cont.
Page 9, Additional EBT Program Requirements
25. Vendors will complete an WIC EBT Settlement Authorization Form and submit to
Xerox.
26. Vendors that opt to process WIC transactions without a Third Party Processor will
complete a Xerox WIC Vendor Agreement.
27. Vendors will not designate special checkout lanes restricted to use by participants.
28. Vendors will not accept a WIC Card for any purpose other than the redemption of
WIC benefits and benefit balance inquires.
29. Settlement shall be for the Vendor total as approved at the time of purchase, which
represents the lesser of the vendor’s price or the State’s maximum allowable price.
30. Food vendors must meet the minimum WIC EBT redemption standard.
Vendor Manual Changes Cont.
Page 10, Additional EBT Program Requirements Cont.
31. Vendors must use the most current Approved Product List (APL)
32. Vendors must provide a receipt for each WIC EBT transaction that shows items
purchased and the remaining balance of available benefits.
33. Vendors must implement and maintain a Food and Nutrition Services certified
automated system to accept and process WIC Program benefits in the form of an EBT
magnetic strip card using either stand beside eWIC device or integrated POS solution
that perform online WIC EBT transactions in accordance with published rules, policy,
specifications and procedures.
Rejected Checks or CVVs and Remedy
WIC checks have to pass an edit procedure prior to payment
which includes a reasonable price for foods listed on check,
correct redemption date, no alterations, a signature by WIC
participant or proxy, a legible ID stamp, and depositing check
prior to the stale date.
CVVs rejected for excess dollar amount are not eligible for
correction and override.
Improperly redeemed checks or CVVs will be rejected and
returned through your bank without payment.
The following slides explain reasons for a check or CVV to be
rejected and some remedies.
Check Rejection Reasons & Remedy Cont.
Reject Stamp
Explanation/Remedy
Return Unpaid
NO VENDOR NUMBER
Stamp check or CVV with your WIC ID
stamp and re-deposit within 30 days of the
last-day-to-use date.
Return Unpaid
UNREADABLE VENDOR #
Go over vendor # with black pen or restamp check so that it is readable, then redeposit within 30 days of last-day-to-use
date.
Return Unpaid
POST DATED
VOID-Do Not Redeposit
The check or CVV is redeemed prior to the
first-day-to-use date.
No remedy; this rejection will not be paid.
Return Unpaid
STALE DATED
VOID-Do Not Redeposit
The check or CVV is redeemed after the
last-day-to-use date or was deposited more
than 30 days after the last-day-to-use date.
No remedy; this rejection will not be paid.
Check Rejection Reasons & Remedy Cont.
Reject Stamp
Return Unpaid
ALTERED
VOID-Do Not Redeposit
Explanation/Remedy
The check or CVV is altered.
* (see page 11 in Vendor Manual)
Unapproved
REDEPOSIT
The check or CVV was previously rejected
and then re-deposited. Normally this is a
redeposit without local agency override
approval stamp. It could also be a voided
check that was re-deposited.
Return Unpaid
MISSING SIGNATURE
VOID-Do Not Redeposit
The check is deposited without a
participant or proxy signature.
No remedy; this rejection will not be paid.
Check Rejection Reasons & Remedy Cont.
Reject Stamp
Explanation/Remedy
Returned Unpaid
EXCESS DOLLAR AMOUNT
Price submitted on check is too high for
foods listed on check. Provide rejected
check or the legal copy and price
justification to the local agency coordinator.
Price justification is normally a journal
report that recorded the items actually
purchased; it must match the date, time
and price printed on the back of the check.
The local WIC Coordinator will review
justification and approve payment only for
correct foods actually purchased. Wrong
items or excessive amounts of food will be
deducted.
See Vendor Manual for full explanation
Check Rejection Reasons & Remedy Cont.
Reject Stamp
Explanation/Remedy
Returned Unpaid
UNAUTHORIZED VENDOR
VOID-Do Not Redeposit
Check was deposited with an unauthorized
vendor number.
No remedy; this rejection will not be paid.
ENCODING ERROR
Correct and Redeposit
Vendor’s bank or store made an error
assigning the wrong value to the check
when preparing the deposit or an error was
made in the data file sent to the Federal
Reserve Bank.
The value assigned to the check needs to be
corrected. Point out encoding error to your
bank. Instruct your bank to make the
needed correction and re-deposit. This
does not need WIC approval.
*Reminder: Checks are time sensitive and must be deposited, or re-deposited if
rejected, within 30 days of the last day to use date.
Rejected Checks: Formula
Be on alert for checks that are rejected when they are
prescribed for concentrate but powder formula is redeemed
These checks will not be paid since the incorrect item was sold
When these checks are rejected and returned notify your local
agency
Educate cashiers to read check messages
Concentrate vs. Formula Check: Example
WIC Approved Food Test
1.
2.
3.
4.
5.
Honey Bunches of Oats Whole Grain Honey Crunch, 18 oz. box
Bush’s large butter beans, 16 oz. can
Welch’s Grape juice, 100% juice, 120 % Vitamin C, 64 oz. bottle
Dannon Plain nonfat yogurt, 32 oz.
Tropicana refrigerated orange juice, 100% juice, 120% Vitamin C, 59 oz.
bottle
6. Dole, whole, raw, individual, microwave-ready wrapped Russet potato
7. Dry cranberry beans, 16 oz. bag
8. Gerber 2nd Foods Carrots infant food, 2-4 oz. packs
9. Gia Russa whole wheat Roman Rigatoni pasta, 16 oz. box
10. Dannon Light & Fit Vanilla yogurt, 32 oz.
WIC Approved Food Test
11. Whole, white, raw potatoes, 5 lb. bag
12. BeechNut Rice baby cereal, 16 oz. container
13. Ocean Spray Ruby Red Grapefruit juice, 100% juice, 100% Vitamin C, 64
oz.
14. Beech-Nut Just Guava, Pear, & Strawberry infant food, 4 oz. jar
15. Welch’s Apple, Grape, Cherry, 11.5 oz. frozen juice cocktail
16. Green Giant frozen roasted potatoes with garlic and herb sauce, 19 oz.
bag
17. Cannellini beans (white kidney beans), 15.5 oz. can
18. Quaker Instant Oatmeal Original, 11.8 oz. box
19. Yoplait Original Strawberry Banana lowfat yogurt, 32 oz.
20. Romaine lettuce from salad bar (with CVV for $11.00)
WIC Approved Food Test: Answers
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Approved
Approved (same as lima beans)
Not Approved
Approved
Not Approved (not correct size)
Approved
Approved
Approved
Approved
Not Approved (light yogurt is not allowed)
WIC Approved Food Test: Answers
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Approved
Approved
Not Approved (must contain at least 120% Vitamin C)
Approved
Not Approved (juice cocktails are not allowed)
Not Approved (frozen potatoes and vegetables with added
herbs and/or sauces are not allowed)
Approved
Approved
Approved
Not Approved (salad bar items are not allowed)
Stocking Requirements
Gerber Infant Formula:
(6) 12.1 ounce containers of Gerber Good Start Gentle concentrate
(20) 12.7 ounce cans of Gerber Good Start Gentle powder
(5) 12.9 ounce cans of Geber Good Start Soy powder
(5) 12.4 ounce cans of Gerber Good Start Soothe powder
Stocking Requirements Cont.
Milk
Total of 12 gallons
3 gallons whole, 2 gallons 2%, 7 gallons low fat and skim
Cheese
(2) kinds
(3) pounds of domestic pre-packaged block, sliced, shredded, cubed, string, stick or crumbles
Eggs
(3) one-dozen containers
White
Large or extra large
Juice
(15) 64-ounce containers
(3) kinds
(5) cans of 11.5 or12-ounce frozen or shelf-stable juice concentrate
(2) kinds
Stocking Requirements Cont.
Cereal
(6) kinds dry
(1) kind cooked
A total of 20 boxes
Must stock at least 1 whole grain cereal
Peanut Butter
(5) 16 to 18 ounce jars
Dried Beans, Peas or Lentils and Canned Beans
(2) kinds dry beans
(3) pounds total in 1-pound bags AND
(128) ounces of canned beans
15 to 64 ounce cans
Stocking Requirements Cont.
Infant Cereal
(8) 8 ounce containers
(2) kinds
Infant Food
(48) 4 ounce jars or (24) 2 packs of 4 ounce tubs
(2) varieties each of fruits and vegetables
(16) 2.5 ounce jars of meat only
May include broth
Bread
(5) loaves of 16 ounce whole grain bread
Fruits & Vegetables
($30.00) worth of fresh fruits and vegetables
(2) varieties of each
Vendor Complaints
As a WIC vendor you have the
right to file a complaint against a
WIC participant.
Form should be filled out with
specific information on what was
said and done by the participant.
Complaint form is available at
www.wic.in.gov
Description should include height,
weight, age, race, name, WIC
household ID number, location,
any witnesses, time and date.
Send complaint to your local WIC
contact person and the
appropriate action will be taken.
WIC Pharmacies
Pharmacies may provide only formula and WIC eligible
nutritionals.
Special order formula must be provided within two working days
Reason: this is the infant’s only source of food
If someone asks you about a special formula that you do not
have, refer them to your store pharmacy or to a pharmacy on the
list provided to the participant by the WIC clinic
Common Check Redemption Mistakes
Not separating WIC purchases from other purchases
Cashiers not comparing the foods selected to what is on the check
Participants not signing checks
Vendors accepting checks early
Writing in an amount over the stated limit on a CVV
Using light colored ink to write on checks
Light colored ink “disappears” when transmitted electronically to the bank
FY 16 Vendor Food Card
Non-discrimination Statement
The U.S. Department of Agriculture prohibits discrimination against its customers, employees,
and applicants for employment on the basis of race, color, national origin, age, disability, sex,
gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial
or parental status, sexual orientation, or all or part of an individual’s income is derived from
any public assistance program, or protected genetic information in employment or in any
program or activity conducted or funded by the Department. (Not all prohibited basis will
apply to all programs and/or employment activities.)
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA
Program Discrimination Complaint Form, found online at
http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 6329992 to request the form. You may also write a letter containing all of the information
requested in the form. Send your completed complaint form or letter to us by mail at U.S.
Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W.,
Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at [email protected].
Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA
through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).
USDA is an equal opportunity provider and employer.