Assessment for the Rest of Us: Informal Techniques You Can Use Sponsored by the LLAMA Measurement, Assessment & Evaluation Section, Data Collection for Library.
Download
Report
Transcript Assessment for the Rest of Us: Informal Techniques You Can Use Sponsored by the LLAMA Measurement, Assessment & Evaluation Section, Data Collection for Library.
Assessment for the Rest of Us:
Informal Techniques You Can Use
Sponsored by the LLAMA Measurement,
Assessment & Evaluation Section, Data
Collection for Library Managers
Committee
Program Co-chairs:
• Jeanne Brown, Assessment Librarian, University of
Nevada, Las Vegas
• Jan Lewis, Associate Director, East Carolina University
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Our Student Scholars Said
What???
A 12-Question survey followed by an informal
focus group luncheon were fairly easy
techniques for discerning what a group of
undergraduate student scholars know and
think about the library.
Oklahoma State University
Karen Neurohr, Associate Professor, Assessment
Librarian
Jennifer Paustenbaugh, Ph.D., Associate Dean for
Planning and Assessment
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Student Scholars and the Library
Oklahoma State University- Land-grant;
ARL Library, serving 22,845 students
Assessment activity: Survey and Informal
Focus Group
Population: Undergraduate research
scholars
Time Commitment: 4 hours
Findings: Several interesting discrepancies
between survey results and comments
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Let them try it before you buy it
Conducting demonstrations and trials
can help libraries get the biggest bang
for their buck. Students test, evaluate,
and recommend products and libraries
make informed purchases.
Louise L. Lowe, Assistant Professor
Public Services Librarian
Judith D. Brook, Associate Professor
Associate Dean of University Libraries and Director
Mercer University, Atlanta
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Let them try it before you buy it
Who we are…
Mercer University, Atlanta Campus
Approximately 2,500 graduate and professional students
Approximately 4,000 library visitors per week
What we did…
Conducted trials or demonstrations; allowed 1 - 2 weeks for feedback
Tested equipment like netbooks, adjustable monitors and keyboards,
etc.
Taste test for new coffee vending
What we learned…
‘Good value’ is important to student
Students are willing to make compromises
Students want to be involved
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Unobtrusive User Observation as
Assessment Technique: What are Students
Doing in the Library After Hours
Study of User Behavior in Uris Library,
open 24/7
Kornelia Tancheva, Director of John M. Olin Library
and Uris Library, Cornell University
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Student Behavior in the Library
After Hours
Cornell U Library; Uris: former
“undergraduate library”
Unobtrusive observation
Survey population: undergraduate
students
Moderate Time Commitment
Findings: use of spaces, use of
technology; service requirements
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Why Isn’t Our Chat Reference Service
Used More Often?
Exploring patron attitudes and behavior
through focus groups
Sharon Naylor and Bruce Stoffel
Education Librarian and Reference Coordinator
Illinois State University
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Why Isn’t Our Chat Reference Service
Used More Often?
Who we are...
21,184 students (87% undergraduates)
1.6 million volumes, 43,000 annual patron transactions
What we did...
Conducted 7 focus groups, August-December 2005
Involved 45 sophomores, juniors, seniors
Each group discussion lasted about 90 minutes
What we learned...
• Desire for reference services that are personalized
• Support for a variety of reference venues not just
IM/chat
• Preference for familiar, reliable technology
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
The CalArts’ Student Behaviors
and Habits (CASBAH) Project
Poster surveys were used to generate a
wealth of instant and practical feedback
with minimal effort.
Jeff Gatten, Dean of Library and Information
Resources at California Institute of the Arts
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
The CalArts’ Student Behaviors and
Habits (CASBAH) Project
Arts college (BFA, MFA, DMA)
1,399 Students
◦ 60% undergrad. & 40% grad.
◦ 51% female & 49% male
Poster surveys in the Library
3-4 hours to compile & organize data
Findings: Most desired = easy changes to
environment
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Challenging Assumptions:
Chatting with Patrons
The information gathered challenged
many of the assumptions held about
undergraduate students.
Rachel Besara, Assessment Librarian
Kirsten Kinsley, Assessment Librarian
Florida State University Libraries
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Challenging Assumptions: Chatting
with Patrons
Florida State University (Carnegie
Foundation Rated Doctoral/Research
Extensive University)
Short Survey/Interviews
167 Undergraduate Students on & off
campus
One Month
Discovered nuanced student study habits
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Assessing Community Users
in an Academic Library
The Ottenheimer Library recently conducted
a quantitative/qualitative assessment of its
unaffiliated library users.
Wanda V. Dole, Dean
Ottenheimer Library, University of Arkansas at Little Rock
J. B. Hill, Director of Public Services
Ottenheimer Library, University of Arkansas at Little Rock
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Assessing Community Users
University of Arkansas at Little Rock
◦ Metropolitan university with 13,000 students
◦ Carnegie Research Extensive University
Quantitative Data
◦ Analysis of Millennium and Uniprint patron records
Qualitative Data
◦ Survey of unaffiliated library users registered for circulation of
Internet privileges
Limited Time Commitment - ~80 hours
Findings
◦
◦
◦
◦
Two distinct user populations – behaviors & needs
Casual affiliations with university
Privileges created good will toward university
Result in review of unaffiliated user policies/services
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
“Flip” the Library
Video Assessment at
Georgia Tech Library
Ameet Doshi
User Engagement Librarian and Assessment Coordinator
Georgia Institute of Technology Library
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Flip Camera Assessment: Fast, Cheap, Easy
Georgia Tech Student Culture: Hands-on, interactive
LibQUAL 2010: 88% of Undergrads use facility
regularly
Video Assessment of Library Facility
Student Library Advisory Board
1 hour (prep/shooting/recap) and 2-4 hours editing
Useful to…
◦
◦
◦
◦
View experience from user perspective
Assess completed or discuss proposed renovations
Discover emerging problems
Web usability
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
MIT Libraries’ Book(cart)mobile:
Assessing its Value
The MIT Libraries’ Humanities and Music
Libraries surveyed users and staff to
determine if the benefits of undertaking
a monthly bookmobile outweighed its
staffing costs.
Lisa R. Horowitz, Assessment Librarian,
Massachusetts Institute of Technology
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
MIT Libraries’ Book(cart)mobile
MIT: 10,000 students; 10,000 faculty and
staff
Five main libraries – Bookmobile is
specific to Humanities and its branch,
Music
Two survey instruments: user survey and
staff interviews
Data gathered over two and half months,
March to May 2009
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Observation and Mapping
Observing student behavior helped us
achieve a better balance between high
and low use study spaces
Kathy Ray
University Librarian
American University of Sharjah
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us
Observation and Mapping
AUS – 5,000 students primarily undergrad
Coed environment new for majority
Incredibly active/high traffic zone in the
middle of preferred high use study space
Observations over 5 week period
30 minutes 3 times per week
Reconfigured mix of carrels, tables,
browsing collections & displays for better
balance of quiet and active zones
LLAMA MAES DCLM 2010 ALA Annual
Program: Assessment for the Rest of Us