Transcript Session http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/ Realising Dreams, Avoiding Nightmares, Accepting Responsibilities: A Framework For Our Responsibilities Brian Kelly UKOLN University of Bath Bath, UK Email: [email protected] Twitter ID: briankelly Twitter tag: #s113 Acceptable Use Policy Recording of talks,

Session
113
http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/
Realising Dreams, Avoiding Nightmares,
Accepting Responsibilities:
A Framework For Our Responsibilities
Brian Kelly
UKOLN
University of Bath
Bath, UK
Email:
[email protected]
Twitter ID: briankelly
Twitter tag:
#s113
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About This Talk
There’s a need to:
• Agree on the vision (the dreams)
• Understand the concerns (the nightmares)
• Develop a framework for addressing the concerns
• Manage the risks in order to realise the potential
• Share the load, to collaborate on risk identification
and risk management
• Convince (sceptical?) senior management,
colleagues, … that your approaches are
reasonable
Note: framework being developed initially to
support general use of Social Web services
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Your Nightmares
Assessment
Lack of resources
Benefits unproven
Pedagogy
No time
Sustainability
Concerns
Interoperability
Limited
Understanding
No support from
management
Technical Issues
Concerns
Privacy
Ethical
issues
Legal
issues
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3
What’s
missing?
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Deployment Strategies
There’s a need for a deployment strategy for innovation:
• Addressing learning needs
• Low-hanging fruits
• Listening to concerns & addressing them
• Observe emerging best practices
• Encouraging the enthusiasts (don’t get in the way)
• Staff training & development
• Address areas you feel comfortable with
• Evidence: impact analysis and assessment
• Risk and opportunity management strategy
• Accept things you won’t/can’t do it
• …
Now established?
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(Staff/students)
Scoping: You Don’t Need To Blog!
Perhaps blogging &
twittering (and speaking at
conferences) is best left to
those with a passion /
preference for such user
engagement?
Suggestions:
• Encourage the
enthusiast
• Lightweight bureaucracy:
“Don’t be stupid”,
emerging patterns of
Twitter usage
,…
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You Might Need a ‘Policy’
Dangers:
• A policy is bureaucratic,
• Fails to understand new technologies
• …
Dangers of no policy:
• Over-the-top
reaction
A lightweight policy:
• Mosman Council page describes “who is tweeting
on behalf of the Council (the web team based at
the Library); why they are doing it; their reply
policy and how to stop them following you”
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Privacy
Quiet Zone at IWMW
(Balcony): no photos,
no loud gadgets, …
Openness vs. Privacy
• Difficult (confidentiality, cultural
issues, awareness issues, …)
• Closed & proprietary have
advantages!
Approaches:
• New media literacy
• Using appropriate approaches
ourselves (are we at ALT-C?)
What can you suggest?
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Risk Management
JISC infoNet Risk Management infoKit:
“In education, as in any other environment, you can’t
decide not to take risks: that simply isn’t an option in
today’s world. All of us take risks and it’s a question of
which risks we take”
Examples of people who are likely to be adverse stakeholders:
• People who fear loss of their jobs
• People who will require re-training
• People who may be moved to a different department /
team
• People .. required to commit resources to the project
• People who fear loss of control over a function or
resources
• People who will have to do their job in a different way
• People who will have to carry out new or additional
functions
• ofPeople
havemanagement
to use a new technology
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expertise inwho
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Risk Assessment
Risk assessment for
use of Web 2.0
services at UKOLN’s
IWMW 2006 event:
• What are we
trying to achieve?
• What are the
risks?
• What are the
risks of doing
nothing?
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Towards a Framework
Biases
• Critical Friends
• Application to
existing
services
• Application to
in-house
development
•…
Intended
Purpose
Benefits
(various
stakeholders
Risks
(various
stakeholders
Missed Opps.
(various
stakeholders
Costs
(various
stakeholders
• Sharing
experiences
• Learning from
successes
& failures
• Tackling biases
•…
“Time To Stop Doing and Start
Thinking: A Framework For
Exploiting Web 2.0 Services”,
Museums & the Web 2009
conference
Subjective factors
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Using The Framework
Twitter for individuals Organisational Fb Page
Community
support
Rapid
feedback
Justify ROI
Org. brand
Communitybuilding
Low?
Intended
Purpose
Benefits
(various
stakeholders
Risks
(various
stakeholders
Missed Opps.
(various
stakeholders
Costs
(various
stakeholders
Critical Friends /
Friendly Critics
• Misc blogs
Large
• Email list
audiences
discussions
Learning
Ownership,
• Many blogs
privacy, lock-in
Engaging with a
Twitter
Marketing
community
opportunity
• Conferences
Low?
• Papers
•…
Marketing
events,…
Note personal
biases!
Use
of approach in two scenarios: use of Twitter & Facebook
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An Audit
From: VC
To: HoD
All cost centres must
complete the attached
Web 2.0 risk assessment
form by …
The audit requires …
Failure to complete will
result in …
Do we have a need for:
• An individual risk audit
• A departmental /
course-based / … risk
audit
• An institutional risk
audit
If e-learning 2.0 / PLEs / … enhance
learning experiences don’t we have a
responsibility to maximise these
benefits? And will these approaches
support this work?
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What Else?
Suggestions for other approaches for
“Realising Dreams, Avoiding Nightmares,
Accepting Responsibilities” warmly
appreciated!
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Questions?
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