Method Informal customer feedback Customer questionnaires/com ment cards Staff feedback Mystery customers Complaints and compliment letters Where might Chelsea FC use this method? What is the benefit to Chelsea FC of.

Download Report

Transcript Method Informal customer feedback Customer questionnaires/com ment cards Staff feedback Mystery customers Complaints and compliment letters Where might Chelsea FC use this method? What is the benefit to Chelsea FC of. 

Method
Informal customer
feedback
Customer
questionnaires/com
ment cards
Staff feedback
Mystery customers
Complaints and
compliment letters
Where might Chelsea FC use this method?
What is the benefit to Chelsea FC of using this method of
monitoring customer service?