Slide 1

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
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IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
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IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
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IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
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IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
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GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
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Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 2

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 3

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 4

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 5

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 6

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 7

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 8

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 9

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 10

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 11

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 12

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 13

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 14

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 15

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 16

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 17

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 18

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 19

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 20

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 21

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 22

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 23

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 24

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 25

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 26

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 27

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 28

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 29

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 30

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 31

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 32

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 33

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 34

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 35

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 36

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 37

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 38

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 39

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 40

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 41

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 42

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 43

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 44

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 45

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 46

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 47

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 48

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 49

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 50

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 51

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 52

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53


Slide 53

Introducing GAMA Operations
We develop, manufacture and market products for:

• Voice Processing
• Interactive Voice Response (IVR(
• Unified Messaging
Our team has proven expertise in managing complex and decentralized projects that fully
integrate with the client’s databases.
Over 15,000 offices, businesses and organizations have purchased a wide range of GAMA
Operations’ voicemail
and IVR systems.
2

Fields of Activity
Voice Processing is steady gaining in the market.
The advantages of ‘speaking systems’ that save manpower, provide efficient service and have 24
hour availability are bringing these systems into every office and home.
Our products include:
•Voicemail systems with such functionality as Auto
Attendant
and Unified Messaging (Fax Server and Email(
• IVR - Interactive Voice Response systems
• Voice response systems for Call Centers
3

Technological Infrastructure
GAMA Operations has 20 years of expertise in
voicemail systems.
Our extensive technological and management
personnel includes:
• project managers
• development engineers
• programmers
• software QA staff
• service and maintenance teams

4

Organizational Strength
GAMA Operations is considered to be the leading
company providing voice solutions.
These solutions include Inbound and Outbound, IVR
systems as well as Voicemail solutions for large and
medium-sized organizations.
Our reputation for outstanding reliability prompted the
Israel Defense Forces to choose our Outbound solution
for Reserve Duty call-up services.

5

Clients in Israel
We serve many installations across Israel’s business spectrum:
Government offices, Israel Defense Forces, hospitals, embassies in Israel
and abroad, universities and colleges, National Insurance, municipalities,
banks, refineries, Jewish Agency, Israel Water Authority, Egged, Visa, Israel
Broadcast Authority, Israel Railways, hotels, law offices, kibbutz communities,
service centers, health funds - and more.

Our systems are marketed by leading telecom companies: Tadiran, Bezeq
International, Teldor, Netvision and additional dealers.

6

The future: Voice Response systems
GAMA Operations continues to develop its range of products
that includes IVR Systems and GMA Prime Voice.
• Connect and work with VOIP PBXs
• Build an interface to send SMS and MMS messages from
approved suppliers
This option integrates a voicemail system and additional
applications such as an announcement distribution system
• Build an interface for CLA cards of the Coral PBX –
enabling integration of additional features in VR systems
• Add interfaces and applications to IVR systems and the
voicemail system
7

IVR System Applications
The Interactive Voice Response (IVR) family has unique
interactive systems with a wide range of applications

• Powerful software and applications generator greatly
assists in planning the intended application.
• The system can be connected to
many external and internal
databases, allowing callers to
hear relevant information.
• Available IVR applications: system
for distributing announcements, work
hours module, module for opening gates - and more.
8

IVR Applications - integration
Integration and work compatibility with many
different PBXs.
The IVR system contains 50 + work integrations for
leading PBXs in the Israeli market such as Coral,
Panasonic, Nortel and LG.
Recently we built closer integration with the Coral PBX (via APA) and with the CAP system
for hotels.
These options enable the building of additional applications for
voicemail – such as call recording, automated gate opening without
call reply, verbally reporting work hours and more.

We can use the same base to build other IVR modules.
9

IVR Applications - platform
Our IVR systems are built on the platform of a special
interface to Dialogic drivers (APIs).

Connection to an analog or digital interface
Hardware interface to Dialogic cards and connection via
these cards to different PBXs.
For inbound calls a DTMF statement is needed to verify the reason
for the call. This allows inbound calls to be correctly channeled
according to the application’s requirements.

Connection to a VOIP interface
Interface to Dialogic SIP, including appropriate drivers by
which connections are made to different PBXs.
10

IVR Applications - general
GAMA Operations IVR systems are designed to work with
up to 240 voice and fax channels (as an independent
system).
Languages - While our systems are currently designed and
programmed for use with one language, they can be adapted
for additional languages.
Automated announcements by regular and voicemail systems
currently support six languages:
Hebrew, English, French, German, Russian and Arabic.
11

IVR System Applications
Based on the IVR engine, GAMA Operations has developed a
large number of IVR applications. For example:
• WTR system for reporting work hours
• Gate Access system for automatic opening of gates
• Fax server (receiving and sending faxes from workstations)
• Auto Fax Send system for automated sending of faxes
• Message Distribution System
• Cell to Everyone system – cell for each caller
• Voice Response system that includes many features for
enhancing work efficiency - including added applications
according to need
12

IVR Applications - WTR
Work Time Reports (WTR) module
This application for reporting work time is based on the integration
with different PBXs (such as Coral APA) for receiving DNIS and
ANI data. It can operate with other PBXs dialing in caller details
and receiving reports.
WTR is an easily operated and
inexpensive tool for updating
attendance from any phone
within the organization or outside
it. Options include: sending a
report by email, creating reports automatically or upon request,
creating individual or department records - and more.
13

IVR Applications - WTR
Special Features
 Personal reporting

 Departmental reporting

 Employee reports only from a personal phone
 System announces employee number or name
 Employee reports to one or more departments according
to relationship to different departments

 Employee reports only from a department phone
 Identity check according to employee number
dialed in and verified against department records
 System announces employee number or name
(as defined)

 Define reporting manner by service level

 Reports

 State employee number or name for divisional
reporting alone
 Identify according to personal code received
 Call transfer for receiving work assignments
 Send reports by email to employee or department
manager
 Close previous reports automatically
 Automatically close previous reports for employee
connected to more than one department and transfer
between departments
 Record employee name to identify the report
 Import employee files into the system (as defined)

• Easily applied tool for generating reports (Client)
• Automatic entry to different reports according to
allocation defined in advance
• Expand the report file in the right order for the
organization (arranging field order within the report)
• Store historical reports according to entry and exit data
• Send report by mail to employee or department manager
about work entry or exit (according to definition of
employee’s service level)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice system
requires an additional license.

14

IVR Applications – Gate Access
Module for opening gates
This application opens gates with the caller’s ID, telephone
number (ANI) and routing information (DNIS). The system
is adapted to work with different PBXs, such as Coral.
Users can use this convenient and
inexpensive tool to open gates using
their fixed or mobile phone. All
authorization for opening or closing
gates is controlled according to class
of service.
15

IVR Applications – Gate Access
Special Features
 Settings

 Opening gate without call response (private)

• Define users authorized to open gates according to ID
• Attribute users according to gates
• Define secret code for opening gate for each user by
defining public phones
• Define more than one phone number for the
same and define type of identification (private/public)
• Define gate opening as active or non-active
• Define time that gate remains open
• Define dialing code for opening/closing each gate
• Define dialing number (DNIS) for identifying designated
gate
• Ability to delay users from opening gates
• Import employee file into the system (as defined)

 Identify user according to phone number identification
(ANI) and open designated gate (according to DNIS
identification) without call response

 Opening gate with response and secret code
allocation (public)
 Identify user according to phone number identification
)ANI). System will request user’s secret code and only
afterwards open the gate (according to DNIS identification)

 Reports
 Easily applied tools for generating reports of all gates
opened by the system (historical data is stored for a year)
 Define objective for producing requested reports (within
system settings)

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

16

IVR Applications - Fax Server
Fax Server module
This module enables many end users, who access Fax Server
via different interfaces, to send and receive their faxes
efficiently, conveniently and at low cost.
Note: The fax system is simple
to install and operate. When
connected to an organization’s
network, it does not affect that
network’s settings.

17

IVR Applications - Fax Server
The system is connected to the client’s PBX as well as to the
organization’s LAN . Every user is a assigned a unique phone
line via which faxes are sent to the
fax server. The PBX transmits the
user’s ID code )DTMF) to the fax
server.
For example, connecting the system
to a website will involve:
• Fax server, main server, email server and workstation
• Telephone and network infrastructure
• Personal, department or organization fax
18

IVR Applications - Fax Server
Sending faxes
Faxes are sent from Client software installed in the user’s
workstation and connected to a dedicated printer that is set up
to receive faxes from specific fax phone numbers.
Phone numbers can be taken from
the user’s address book and the user
can add personal details on the fax
intro page.
A confirmation note that the fax was
successfully or unsuccessfully delivered
is received by email without wasting
time, paper or toner.
19

IVR Applications - Fax Server
Receiving faxes in personal email
The fax server is programmed to send the fax received
to each user’s personal e-mail.
Note: the system supports
work with a number of
Exchange servers

20

IVR Applications - Fax Server
Saving faxes
An email confirmation record preserves details of each
outgoing or incoming fax. Internal software allows each user to
view these faxes.
Note: This software permits the
resending of sent faxes to any
additional destination required.

21

IVR Applications – Auto Fax Send
Module for sending faxes automatically
This application sends faxes automatically from a defined
directory (in TXT, DOC, PDF and HTML format). Faxes are
mailed from any of the organization’s workstations or from files
that are automatically created in other systems.
The name of the file being sent will
include the sender’s fax number.
Following fax delivery confirmation,
senders receive a status report in
their organization’s mail and also
have a record entered in the system’s database.
22

IVR Applications – Auto Fax Send
Special Features
 General

 Settings

 Send large numbers of faxes automatically to
different destinations without personal intervention

 Define work directory required
 Define appropriate file format for sending faxes (TXT,
Doc, PDF, HTML)
 Define formation of file name sequence (telephone
number + reference)
 Define HTML page that includes additional parameters
such as page number, file name etc)
 Define how dialling is made in the PBX to send the fax
 Define how many retries made for sending the fax
 Define email describing status of sending faxes
 Define time for saving status reports on sending faxes

 The number of faxes sent depends on number of fax
channels dedicated to this module – so advisable to
add further channels to the system

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

23

IVR Applications - MDS
Message Distribution System (MDS) module
This application distributes messages to duty personnel
according to scenarios defined in advance. The system
recognizes the result (answer, busy or no response) and
records the status of all calls made
in the database.
This allows a report to be created
following distribution.
The communications engine makes
the calls through local or public
PBX interfaces.
24

IVR Applications – Message Distribution System
Special Features
 Settings

 Operate scenario via phone

• Define the type of dialing according to the integration
required
• Define the channels for the dialing network (as number
of channels increase, so do number of dialers)
• Define the general system: define the secret codes for
operating the dialers, number of dialing attempts etc
• Define the scenarios
• Define employees/users
• State how employees/users are linked to the desired
scenarios defining public phones
• Define dialing preferences in the scenario for every
employee

 Dial the system from one of the system channels
 Enter password
 Activate desired scenario and authorize

 Operate scenario via system screens
 Enter the screen and operate scenario
 Select scenario to operate and enter password

 Terminate dialing
 Enter the screen for operating the scenario
 Select scenario to stop and enter password

 Types of dialers
When activating the scenario, the system allows employees/users to enter the dialer list. Within this list the dialing
status is shown at any given time. Dialing is initiated according to the priorities of the employers/users of the scenario.
Dialing can be terminated at any chosen point or at the end of the dialing process.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

25

IVR Applications - CTE
Cell To Everyone (CTE) module
This is an application for phone response at any time.
It lets clients receive information, transfer a call to a designated
destination according to times defined in the system, leave
questions and get responses from an individual voice mailbox
within a set time.

When there is no response from the
organization, users can leave a recorded
message and get an ID number to hear
an answer to the question. A response
is recorded at a later stage.
26

IVR Applications – CTE
Cell To Everyone (CTE) – Special Features
 System capabilities

 Fundamentals of system operation

• Immediate response to every incoming call

• Client calls a known phone number and selects from a
menu. Choices: listen to information / ask a question /
listen to an answer / pass to a manned service post

• Receive recorded information
• Transfer call within a designated time to a manned call
center (requires work with several PBX lines)
• Give individual answers to every caller in a personal
voicemail cell
• Pop-up messages are added according to system
configuration
• System manager can monitor and control the kinds of
responses given by staff
• Get statistical information that lists number of questions
received, which ones answered and which not answered
• Questions/ answers are saved for a specified time period

• Client who chooses to leave a question will have an
individual voicemail cell opened. The system will select
and announce the cell’s secret code and instruct how to
record the question and retrieve the answer
• Staff who enter the system and hear the questions in
sequence will have the opportunity to record a response
to each question
• Answers can be prepared and planned in advance and
accessed according to answer’s specific code
• Client returns to the system after a defined time period
and is asked to enter a code before hearing the answer
to that question.

Note: To incorporate this off-the-shelf product into the GAMA Prime Voice
system requires an additional license.

27

IVR System Applications
Many other modules can be added to the voice mail system
such as:
• System for receiving information from the caller –
voice form
• Voice system for paying bills
• Fax On Demand
• System for managing call queues via module that
allocates place in queue (integration with Coral PBX)
Note: Every IVR module can be added to the voicemail
system. In addition, other applications can be built to
deliver a full solution – according to client specifications
28

GAMA Prime Voice
The Prime Voice System for advanced voicemail is the latest
development from GAMA Operations. It deals with the
organization’s complete needs and incorporates:
• Advanced call routing
• Voice mails
• Unified messaging (UM)
• Fax server – for outgoing and
incoming faxes
• Ability to integrate IVR-type
modules that can expand
voice mail capabilities into a highly resourceful system
and provide a complete answer to an organization’s needs
29

GAMA Prime Voice – main screen
Button

Description
Screen for setting system parameters, blocking dialing destinations
and inbound calls according to caller identification
Screen for configuring call routing menus
Screen for configuring integration with PBXs
Screen for configuring voice mailboxes, service levels and licenses
Screen for configuring work hours (for call routing menus)
Screen for configuring distribution lists
Screen showing that status of faxes sent to different destinations
and settings
Screen showing the status of emails sent to different servers and
settings

30

How does GAMA Prime Voice work?
• The system is connected to the PBX as well as to the
organization's LAN
• Messages received in personal mailboxes are sent from
any desired email. Faxes are sent from every workstation
that is connected to the organization's network.
• The message is created directly on a word processor or on
any other software by sending the document to a printer
defined as a Prime Voice Fax. The system sends a status
report by email to show if the fax has been sent or not sent,
thereby saving resources.
Note: The system is simple to install and operate. It connects to
the organization's network without interfering with functionality.
31

Connection to the organization
• Example of system connecting to client website
includes:
• GAMA Prime Voice system
• Main PBX
• Phone and network infrastructure
• Main server
• Organization’s or external mail server
• Workstations
• Personal or department phone extension
• Personal, department or organization’s fax
• External phone and fax
32

GMA Prime Voice Application
Auto Attendant
It’s easy to set up a call navigation system within an organization.

Using Prime Voice, managers will
‘drag & drop’ cells according to a clear
flowchart to create an Auto Attendant
voice menu sequence that covers all
navigation possibilities.
It deals with work hours, change of
language interface, building ATT IVR
applications and more.

33

GMA Prime Voice Application
Auto Attendant Nodes
An organization has the freedom to build its call navigation
menu in any way desired
Node Type

Node Description

Node Description

Play node for listening to voice file

IVR node to access external
modules

Menu node for listening to file and
navigating by pressing number

Alphabetic Directory node to
navigate by name identity

Language node for changing
language of system messages

ANI & DNIS node to navigate by
caller ID and contact destination

Working Hour node for navigating
according to work hour

Routing By Speech node to
navigate by voice recognition (not
active)

(These options suit every kind of system(
34

Node Type

GAMA Prime Voice Application
Auto Attendant IVR Nodes
New! ATT IVR application builder. This enables building
applications by using the call navigation menus of the
organization.
Node Type

35

Node Description

Node Type

Node Description

Fax On Demand node

Get Data node to receive data
and assign global variables

ATT Password node to receive
caller’s password

Q Place node for assigning
place in queue (Coral PBX)

Play Data node to assign details
and global variables

Message To Mail node to send
message by email

Check Variable node to assign
details and global variables

Record node to record
message and assign global
variables

GAMA Prime Voice Application
Node Type

Node Description

Node Type

Pop Up Message node to assign
intruding messages
DB Check Variable node to
search for data within a defined
table
Create Random Number node to
assign random numbers
Message To Mailbox node to
consolidate messages
Assign Data node to assign data
to variables

(These nodes require an additional license)
36

Node Description
Node for assigning data to a file
(permanent or variable values)

GAMA Prime Voice – Auto Attendant

Special Features
 Settings

 General

• Define a large number of scripts for convenient
system maintenance and flexible building of call routes
• Build IVR applications and integrate them into
the system’s call routing
• Recording at nodes, via the system manager’s
script
• Set the default language for system announcements via
the call routing script
• Option for switching between different menus: ● transfer
call, ● leave message at a specific extension, ● access for
recalling messages from a specific extension, ● access to
system manager’s menu, ● call cancellation, ● transfer to
another junction, ● access to a specific extension to
receive faxes, ● define the option for receiving a fax at the
junction by identifying the fax and transferring it to a
particular extension (defining F at the junction when
leaving a fax)

 Build a call route through Drag & Drop functions
 Build menus for transferring organizational information
 Build call routing for each department individually
 Use work hour nodes to announce different menus
 Build intelligent applications by using ATT IVR
 Change the system language when moving between
junctions (up to 6 languages)

 Types of Routes
 Routes according to menu for required destinations
 Navigation according to caller identity
 Call screening according to caller identity
 Set up destination for call transfers for each node
when no response is received
 Dial by name
 Direct the calls to external IVR applications

Note: To incorporate this off-the-shelf product into the GMA Prime Voice
system requires an additional license.

37

GAMA Prime Voice Application
MBX By Phone
Users can listen to voice messages and configure the mailbox
by calling the system from internal or external telephones.
When a message is received, the system
Indicates this or dials to an designated
phone number to inform about new incoming
messages.
The system supports 6 languages: Hebrew, English, French,
German, Russian and Arabic

38

GAMA Prime Voice – MBX

Special Features
 General

 Settings

 Hear the phone number of person leaving a message
and have it integrated with PBXs that can record
this detail and pass a return message back to caller
 Save messages
 Retrieve deleted messages (but only on the same day)
 Transfer message to another extension and add
comment to this message
 Leave message at another extension or to a
distribution list set up in advance
 For fax announcements, the system enables sending
the inbound fax to an internal or external fax extension

 Define the extension as personal or departmental
 Define a number of introductions for the extension
 Change the user’s code
 Define type of call queuing announcement according to
day and hour (reminder call to the internal or external
extension)
 Language set-up for extension (up to 6 languages)
 Define distribution list
 Reset phone extension details
 Delete all messages at the extension
 Define the ‘wake-up’ function by hour and day in a
one-time or daily operation: the system calls the
specified phone and announces the system time
 Set-up ‘follow-me’ function by leaving message
or navigating to the phone extension via the system’s
menus

Note: Hundreds of other features enhance flexibility in operating
the GAMA Prime Voice system via phone at numerous levels.

39

GAMA Prime Voice Application
Unified Messaging
The system enables many end users, operating though
different interfaces, to access a wide variety of messages.
Prime Voice acts as an agent between the voicemail/ fax server
and the organization’s mail server – reviewing
the messages on the servers and
presenting them on the client software.
The IMAP4 protocol synchronizes
the connection between the voicemail
system and the organization’s mail server.
The system supports work with a number of Exchange servers.
40

GAMA Prime Voice Application
Fax
The system can receive and send faxes from every
workstation in the organization. With the fax module, faxes
are sent to internal and external
phones and personal postboxes.
Faxes can be sent for printing at
any fax machine. From a remote site,
the user can enter a fax number and
have the stored fax sent there.

41

GMA Prime Voice - Fax
Special Features
 General

 Settings

 Personal fax facility for every employee
 Departmental or organizational fax
 Fax sent by printing the document on the printer that’s
assigned to the personal computer
 Send fax from every workstation defined in the
organization
 Save all faxes sent and receive a copy by email
 Send faxes from the menus at the user’s extension to
every internal or external fax line
 Receive fax messages to personal Outlook program
 Set up personal cover page for fax
 Send faxes to more than one destination
 Send faxes from numerous phones
 After sending fax/ faxes, the sender receives a status
report of transmission success or failure

 Use of the software requires installation of Client system
in every computer required. Following installation, local
printers will be designated to print out the faxes
 The system will convert the documents and send
them to the voicemail system – Fax Server module
for sending the fax to desired destinations
 UM license is required to receive faxes via email

 Installation
 Software installation support for these operating
systems: Windows 7, Windows XP, Windows 2000,
Windows 2000/2003/2008 Server, Vista 32bit/ 64 bit,
Citrix system, Terminal Server

Note: This product is part of the GAMA Prime Voice system and requires a license.

42

GMA Prime Voice Application
Hotel system works with CAP system (Coral PBX)
or Silver Byte
Voicemail system is built with a TCP/IP interface to integrate
with CAP or Silver Byte systems in hotels. Opening mailboxes
and system management is undertaken
by the CAP system or by receiving
data from the Silver Byte system.
No external intervention is required
to set up and manage the mailboxes.
The system has all normal hotel management
functionality and includes full options of the voicemail system.
43

GAMA Prime Voice – Hotel System
Special Features
 Settings

 Hotel Guest Rooms

 Support for 6 languages (Hebrew, Arabic, English,
French, German, and Russian)
 User language is set at the system definition stage in
the guest room or by the management
 Define the outgoing message from the system or
according to the extension’s language setting
 Define different service levels for hotel guests and
management
 Define different outgoing messages for hotel guests
and management
 Be alerted through the CAP system by mail of work
problems
 Leave messages for groups of guests (message
distribution controlled from the reception desk)
 Define a number of extensions within a single room
(for suites)

 Receive guest identification for stored messages
(message light)
 Pick up messages from every phone in the room
 Get wake-up calls via the system
 Listen to messages in the selected language (as
defined)

 Hotel Management
 Work with UM (Voice and Fax)
 Build intelligent call routing for different departments
 Operate the desired options existing in the voicemail
system according to different levels defined in the
system
 Set up extension number – for office or reception desk,
for forwarding calls according to needs from the
menus/extensions defined in the voicemail system

Note: This product is part of the GAMA Prime Voice system and requires a license.

44

GAMA Prime Voice Application
Call recording system integrated with APA extension of the
Coral PBX

Calls are recorded with caller identification (ANI) by pressing
on the Help button at any phone
extension. This is an easily operated
and convenient tool for recording
calls from (smart) internal phone
extensions within the organization.
Authorizations are given to special license holders (users)

45

GAMA Prime Voice Application
Call queue system integrated with the CCM system
connected to the Coral PBX

The call queue module is activated by the call navigation
menus of the voicemail system. Using a simple application
within the menus, the system converts
the data produced by the CCM system
into vocal information heard over
phone lines.
The system supports two work
approaches – Tadiran Wallboard
and Spectrum Alpha Wallboard.
46

GMA Prime Voice Application
Disa / Callback System integrated with APA extension of
the Coral PBX

This module manages user's phone calls via the main PBX.
It transfer internal calls (in the network) and low cost internal/
external calls, checks user
identification and supervises
call destinations. There are
service levels for every caller.
The system records all calls by
noting connection time and
destination.
47

GAMA Prime Voice Application
The voicemail system includes several components that require
appropriate licenses to operate them:

• Hardware and numerous Voice & Fax channels

• UM licensed (voice & fax)
• Support for multiple Exchange servers
• Languages
• Internal and external integration and applications
For example: Hotels + APA + call recording integrated with the
Coral PBX + ATT IVR nodes + IVR modules - and more

48

GMA Prime Voice – system types
General
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

8 Voice Channels
8 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

4 Voice Channels
4 Fax Channels

Dialogic¥4 x 2

Dialogic¥4

Dialogic¥4

Dialogic¥4

Number of voice and
fax channels
(depending on
hardware capabilities)

4-240 Voice
Channels
1-24 Fax
Channels

Recording hours

from 2500, dep.
on disk size

up to 2500

up to 2500

up to 2500

Depending on
size of system
and disk

12 months

12 months

12 months

12 months

12 months

Accessories: screen,
keyboard, mouse
Warranty and service
Modem for remote
maintenance –
(separate phone line)
Note:

49

 Prime Voice System is supplied with computer, but license can also be purchased without computer.
 Prime Voice Junior. / Prime Voice Junior Plus / Prime Voice Mini Systems are supplied with computer.
 Prime Voice Junior Mini is supplied with license alone.

GAMA Prime Voice – system types
Operating voice mails
Features
Number of voice mails

Prime Voice

Prime Voice Mini

Prime Voice
Junior Plus

Prime Voice
Junior

Prime Voice
Junior Mini

Not
enlarged

4000

4000

4000

4000

Enlarged

Enlarged

Enlarged

up to 100 users

up to 20 users

up to 5 users

up to 5 users

According to
order and up to
10 users

According to
order and up to
5 users

According to
order and up to
5 users

Option to access voice
mails via the WEB
Full synchronization and
bi-directional contact
between messages
recorded by phone and
by email (UM )
Optional multi-lingual
support via phone menu
– 6 languages
Support for sending
faxes from workstations
Call recording integrated
with Coral PBX –
requires license for
additional modules

50

According to
order and
system size

GAMA Prime Voice – system types
Features built-in to the system
Features

Prime Voice

Prime Voice Mini

Prime Voice Junior Plus

Integration with APA
extension (Coral PBX)

According to
order

Integrated

Integrated

Fax and UM licenses
supplied with the
system

5

20

Option to access cells via the WEB

1
Hebrew
English
(other
languages
according to
order)

Languages
Note: For hotels,
system is integrated
with CAP system
(Coral PBX) or Silver
Byte. The system
supports 6 languages:
Hebrew, English,
French, German,
Russian, Arabic

51

Prime Voice
Junior

Prime Voice
Junior Mini

10

5

5

1

1

0

0

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other languages
according to
order)

Hebrew
English
(other
languages
according to
order)

Hebrew
English
(other
languages
according to
order)

GAMA Prime Voice – system types
Call navigation menu
Features
Amount of call
navigation nodes

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Prime Voice Junior Mini

Unlimited

4000

4000

4000

4000

Optional

Optional

Optional

Optional

Prime Voice

Prime Voice Mini

Prime Voice Junior
Plus

Prime Voice Junior

Access to external
modules - IVR
Access to ATT IVR
nodes

IVR module
Features
Option for adding
IVR modules

52

Prime Voice Junior Mini

Our solutions meet your needs
IVR + Voice Mail Systems
GAMA Prime Voice
GAMA Operations
53