Transcript freshmen_satisfaction
Slide 1
Freshmen Satisfaction Survey
Yuko Araki
Ashley Campbell
Terence Chau
Jennifer Crossan
Slide 2
Purpose & Goal
The purpose of our survey is to find the
strengths and weaknesses of freshmen
experiences.
Our goal is to find out the students’
opinion in order to make improvements
in the lifestyles of future incoming
students.
Slide 3
Variables of Interest
Satisfaction levels of lifestyle
– Housing Assignment
– Campus Dining
– Campus Sponsored Activities
Satisfaction levels of Academics
– Time Away from Academics
– Academic Performance
Overall Satisfaction
Slide 4
Expected Outcome
Housing
– Higher satisfaction for Off-Campus
– Unsatisfied people spend more time off campus
Food
– Low satisfaction overall
– Unsatisfied people spend money on Off campus food
Academics
– The more classes they miss, the worse their
academic performance will be.
Slide 5
Background and Design
Target Population
– First year students at CMU
Sampled Population
– All first year students at CMU totaling 1310
Sample Frame
– List of entire freshmen Andrew user IDs
with corresponding phone numbers
Slide 6
Slide 7
Background and Design cont’d
Expected Response Rate
– 50%
Sample Size
– 300 freshmen out of 1310 (reasonably large
to conduct survey)
Expected Sample Size
– 150 freshmen out of 1310
Slide 8
Background and Design cont’d
Expected MOE (Margin of Error)
– MOE = 2 .25 fpc
n
= 2 .25 (1310–150)/1309
150
= 0.077
Variance = 0.038, This Means …
95% of the time, sample responses
fall within 0.077 from mean
Slide 9
Sampling Plan & Methods
Simple Random Sampling
– we do not wish to makes inferences about any sub
populations
Email Cover Letter (directs to website)
– High response rate was expected because everyone
has access to their Andrew email account.
Web page
– Relative ease in data collection and analysis
Telephone Follow Up
– Have a list of phone numbers, Quick.
Slide 10
Questionnaire Development
Questions were carefully reviewed.
Piloted by 20 people
–
–
–
–
Changed order of questions
Added free responses
Simplified the confidentiality explanation
Asked for college affiliation
• We wanted to see if there is a relationship
between college and satisfaction.
Slide 11
Confidentiality
Store Names/ID in one file, coded responses in
another file
We kept track of who replied
Names were not associated with responses
List of respondents was kept confidential; the
list was discarded after the survey was
completed.
Report contains data only in aggregate form.
Slide 12
Survey Implementation
Initial survey by Email 4/23 at 15:57
– 76 Responses
– 25.3% Response rate
First Follow-up by Email 4/25 at 1:42
– 151 Responses
– 50.3% Cumulative Response Rate
– 3 Complaints
Second Follow-up by Phone 5/1
– 165 Responses
– 55.0% Cumulative Response Rate
– 0 Complaints
Slide 13
Pie Chart of Colleges
CIT
CFA
SCS
11%
SIA
7%
H&SS
Other
7%
MCS
11%
H&SS
23%
MCS
SCS
SIA
Other
CIT
23%
CFA
18%
Consistent with
CMU
demographics
Slide 14
Freshmen’s satisfaction on
Housing
Avg Housing Satisfaction
3.8
3.6
3.4
3.2
3
2.8
CIT CFA HSS MCS SCS SIA BHA
College
college avg hous sat stdev
CIT
3.5 1.084286
CFA
3.13333333 1.166585
HSS
3.7027027 1.217464
MCS
3.33333333 1.022168
SCS
3.44444444 1.041618
SIA
3.36363636
1.03
BHA
3.75
0.71
total
3.46106431
1.03802
Slide 15
Housing Location and
Satisfaction
AVG housing satisfaction and location
3.46
location avg hous sat stdev
n
oncampus 3.38461538 1.29852
26
offcampus 3.45522388 1.080349 134
Off Campus:
3.44
3.42
3.4
3.38
3.36
3.34
oncampus
offcampus
Webster
Cathedral Mansions
Shady Oaks
Fairfax
Amberson Apartments
Shirley Apartments
Slide 16
H-Satisfaction and Hours spent
in the room per day
H-Satisfaction and hours spent in house
6
Not enough
correlation between
the number of hours
spent in the room
and the housing
satisfaction.
5
4
3
2
1
0
0
5
10
hours spent in room / day
15
20
Slide 17
Freshman Satisfaction with
Campus Food
Not at all satisfied
Unsatisfied
Moderately satisfied
Very Satisfied
1%
Satisfied
6%
Satisfied
Very Satisfied
Not at all satisfied
19%
Moderately
satisfied
38%
Unsatisfied
36%
Slide 18
Money spent on Campus Food
and Satisfaction With Campus
Food
satisfaction of food
foodSATISF
6
5
4
3
2
1
0
0
10
20
money spent on campus food
30
Unlike expected,
not strong
correlation
between how
much you spend
on campus food
and how much you
are unsatisfied
with it.
Slide 19
How Many Classes Freshman
Missed Per Week
More than 5
16%
4
6%
3
14%
2
15%
0
24%
1
25%
Slide 20
Performance and class missed
Academic Performance
better than
expected
as expected
worse than
expected
0
1
2
3
class misssed per week
4
Slide 21
Average Units taken by college
Avg Units
52
50
48
46
44
42
CIT
CFA
HSS
MCS
SCS
SIA
BHA
Slide 22
Units and Academic Performance
units
48.5
48
47.5
47
46.5
46
45.5
45
worse than
expected
As expected
Better than
expected
Students who take
many courses are
modest with their
academic performance
while, students with
lower academic
performance do not
necessary take many
courses. Students with
less number of units do
well academically
Slide 23
Participation to CMU events
and Academic Performances
Attendance to CMU events in the past 2 weeks
cmu events
Better students
participate in CMU
activities more
often than those
who didn’t do well
academically
4
3
2
1
0
worse than
expected
as expected
better than
expected
Slide 24
Interesting Food Comments
Better food, it wouldn't make me miss home as much. Trust me, food
here couldn't get any worse. I seriously you guys can somehow change
that.
All your base is belong to good food!
make it less crappy. It tastes crappy, and tends to give me the craps as
well. It is also pretty expensive for the 7-11 quality.
Shut down a few CMU food outlets and invite foreign franchises.
Similiar to the "O". Sbarro, Friendlies, Sonic are places that students
like. Since the demand is inelastic, CMU can tax them like hell!
get rid of the goddamn meal plan!!!
IMPROVE SERVICES. I have to wait 10 minutes to get a sandwich
done at the East Street Deli, and I have people yelling at me at
Highlander. Also, LOWER PRICES. 65 cents for ONE APPLE is
purelly disgusting and it's price gouging. Lastlly, spend more time
making food. It tastes like crap.
Slide 25
Housing Comments
DON'T CONDEMN ME TO SHIRLEY APARTMENTS! I DIDN'T
APPLY FOR THAT PLACE
Better prepared RA's and TA.
My first semester would have been better if I had a better roommate
because he made life miserable for me.
My R.A. is anti-social which frequently inconvienents me
1) Move to a new city. 2) Remove the smells that emanate from some
of the drains (i.e. by West Wing).
Roof over walk-ways. With such terrible weather almost the whole
year, I don't see why CMU doesn't invest in more convenient (and less
hectic/wet/dirty) way of getting from point A to point B. I personally
hate cold and rain and snow and inconvenience. In effect, better
weather would have made CMU much better.
Slide 26
Miscellaneous Comments
better food,people having a less UPTIGHT attitude that wears off
on everybody else. get the stick-out-of-your-ass sort of thing
focus on entertainment over anything else. CMU is after all a
depressing place, simply look at our alumni donation rate. simple
stats should explain a lot.
This school really needs more liberal-arts oriented classes. It's a
shame that there are only 2 literature classes. I think the overall
academic quality would be more well rounded if classes weren't so
technically dense.
More intercommunication between Pitt and CMU, open up social
events to both groups of students.
Slide 27
Obligatory complaining about
the girls at CMU
More hot chicks. BETTER FOOD.
Better looking girls and better sports
facilities.
More good looking females
Slide 28
Conclusion & Summary
As Expected
– Slightly higher satisfaction of housing
assignments for off campus residents
– Very low satisfaction level for campus food
choices
– The more classes they miss, the worse their
academic performance will be
– The less classes they takes, the better their
academic performance was
Slide 29
Conclusion & Summary
Not As Expected
– Satisfaction with housing assignment is NOT
correlated with the hours spent inside the
room
– Students spend money on campus food even
if they are very unsatisfied with campus food
situation. There is no correlation to money
spent on campus food and food satisfaction
– Students who claimed that their academic
performance was worse than expected did
not necessarily overload the units
Slide 30
Conclusion & Summary
Interesting Outcome
– BHA students take the most number of units,
not CIT students.
– Students who are involved in school
activities and events do better academically
Suggestions from the survey
Better food,
more friendly environment for
school events, do not limit the number of
units to students who are not doing well
academically
Slide 31
End of presentation
Freshmen Satisfaction Survey
Yuko Araki
Ashley Campbell
Terence Chau
Jennifer Crossan
Slide 2
Purpose & Goal
The purpose of our survey is to find the
strengths and weaknesses of freshmen
experiences.
Our goal is to find out the students’
opinion in order to make improvements
in the lifestyles of future incoming
students.
Slide 3
Variables of Interest
Satisfaction levels of lifestyle
– Housing Assignment
– Campus Dining
– Campus Sponsored Activities
Satisfaction levels of Academics
– Time Away from Academics
– Academic Performance
Overall Satisfaction
Slide 4
Expected Outcome
Housing
– Higher satisfaction for Off-Campus
– Unsatisfied people spend more time off campus
Food
– Low satisfaction overall
– Unsatisfied people spend money on Off campus food
Academics
– The more classes they miss, the worse their
academic performance will be.
Slide 5
Background and Design
Target Population
– First year students at CMU
Sampled Population
– All first year students at CMU totaling 1310
Sample Frame
– List of entire freshmen Andrew user IDs
with corresponding phone numbers
Slide 6
Slide 7
Background and Design cont’d
Expected Response Rate
– 50%
Sample Size
– 300 freshmen out of 1310 (reasonably large
to conduct survey)
Expected Sample Size
– 150 freshmen out of 1310
Slide 8
Background and Design cont’d
Expected MOE (Margin of Error)
– MOE = 2 .25 fpc
n
= 2 .25 (1310–150)/1309
150
= 0.077
Variance = 0.038, This Means …
95% of the time, sample responses
fall within 0.077 from mean
Slide 9
Sampling Plan & Methods
Simple Random Sampling
– we do not wish to makes inferences about any sub
populations
Email Cover Letter (directs to website)
– High response rate was expected because everyone
has access to their Andrew email account.
Web page
– Relative ease in data collection and analysis
Telephone Follow Up
– Have a list of phone numbers, Quick.
Slide 10
Questionnaire Development
Questions were carefully reviewed.
Piloted by 20 people
–
–
–
–
Changed order of questions
Added free responses
Simplified the confidentiality explanation
Asked for college affiliation
• We wanted to see if there is a relationship
between college and satisfaction.
Slide 11
Confidentiality
Store Names/ID in one file, coded responses in
another file
We kept track of who replied
Names were not associated with responses
List of respondents was kept confidential; the
list was discarded after the survey was
completed.
Report contains data only in aggregate form.
Slide 12
Survey Implementation
Initial survey by Email 4/23 at 15:57
– 76 Responses
– 25.3% Response rate
First Follow-up by Email 4/25 at 1:42
– 151 Responses
– 50.3% Cumulative Response Rate
– 3 Complaints
Second Follow-up by Phone 5/1
– 165 Responses
– 55.0% Cumulative Response Rate
– 0 Complaints
Slide 13
Pie Chart of Colleges
CIT
CFA
SCS
11%
SIA
7%
H&SS
Other
7%
MCS
11%
H&SS
23%
MCS
SCS
SIA
Other
CIT
23%
CFA
18%
Consistent with
CMU
demographics
Slide 14
Freshmen’s satisfaction on
Housing
Avg Housing Satisfaction
3.8
3.6
3.4
3.2
3
2.8
CIT CFA HSS MCS SCS SIA BHA
College
college avg hous sat stdev
CIT
3.5 1.084286
CFA
3.13333333 1.166585
HSS
3.7027027 1.217464
MCS
3.33333333 1.022168
SCS
3.44444444 1.041618
SIA
3.36363636
1.03
BHA
3.75
0.71
total
3.46106431
1.03802
Slide 15
Housing Location and
Satisfaction
AVG housing satisfaction and location
3.46
location avg hous sat stdev
n
oncampus 3.38461538 1.29852
26
offcampus 3.45522388 1.080349 134
Off Campus:
3.44
3.42
3.4
3.38
3.36
3.34
oncampus
offcampus
Webster
Cathedral Mansions
Shady Oaks
Fairfax
Amberson Apartments
Shirley Apartments
Slide 16
H-Satisfaction and Hours spent
in the room per day
H-Satisfaction and hours spent in house
6
Not enough
correlation between
the number of hours
spent in the room
and the housing
satisfaction.
5
4
3
2
1
0
0
5
10
hours spent in room / day
15
20
Slide 17
Freshman Satisfaction with
Campus Food
Not at all satisfied
Unsatisfied
Moderately satisfied
Very Satisfied
1%
Satisfied
6%
Satisfied
Very Satisfied
Not at all satisfied
19%
Moderately
satisfied
38%
Unsatisfied
36%
Slide 18
Money spent on Campus Food
and Satisfaction With Campus
Food
satisfaction of food
foodSATISF
6
5
4
3
2
1
0
0
10
20
money spent on campus food
30
Unlike expected,
not strong
correlation
between how
much you spend
on campus food
and how much you
are unsatisfied
with it.
Slide 19
How Many Classes Freshman
Missed Per Week
More than 5
16%
4
6%
3
14%
2
15%
0
24%
1
25%
Slide 20
Performance and class missed
Academic Performance
better than
expected
as expected
worse than
expected
0
1
2
3
class misssed per week
4
Slide 21
Average Units taken by college
Avg Units
52
50
48
46
44
42
CIT
CFA
HSS
MCS
SCS
SIA
BHA
Slide 22
Units and Academic Performance
units
48.5
48
47.5
47
46.5
46
45.5
45
worse than
expected
As expected
Better than
expected
Students who take
many courses are
modest with their
academic performance
while, students with
lower academic
performance do not
necessary take many
courses. Students with
less number of units do
well academically
Slide 23
Participation to CMU events
and Academic Performances
Attendance to CMU events in the past 2 weeks
cmu events
Better students
participate in CMU
activities more
often than those
who didn’t do well
academically
4
3
2
1
0
worse than
expected
as expected
better than
expected
Slide 24
Interesting Food Comments
Better food, it wouldn't make me miss home as much. Trust me, food
here couldn't get any worse. I seriously you guys can somehow change
that.
All your base is belong to good food!
make it less crappy. It tastes crappy, and tends to give me the craps as
well. It is also pretty expensive for the 7-11 quality.
Shut down a few CMU food outlets and invite foreign franchises.
Similiar to the "O". Sbarro, Friendlies, Sonic are places that students
like. Since the demand is inelastic, CMU can tax them like hell!
get rid of the goddamn meal plan!!!
IMPROVE SERVICES. I have to wait 10 minutes to get a sandwich
done at the East Street Deli, and I have people yelling at me at
Highlander. Also, LOWER PRICES. 65 cents for ONE APPLE is
purelly disgusting and it's price gouging. Lastlly, spend more time
making food. It tastes like crap.
Slide 25
Housing Comments
DON'T CONDEMN ME TO SHIRLEY APARTMENTS! I DIDN'T
APPLY FOR THAT PLACE
Better prepared RA's and TA.
My first semester would have been better if I had a better roommate
because he made life miserable for me.
My R.A. is anti-social which frequently inconvienents me
1) Move to a new city. 2) Remove the smells that emanate from some
of the drains (i.e. by West Wing).
Roof over walk-ways. With such terrible weather almost the whole
year, I don't see why CMU doesn't invest in more convenient (and less
hectic/wet/dirty) way of getting from point A to point B. I personally
hate cold and rain and snow and inconvenience. In effect, better
weather would have made CMU much better.
Slide 26
Miscellaneous Comments
better food,people having a less UPTIGHT attitude that wears off
on everybody else. get the stick-out-of-your-ass sort of thing
focus on entertainment over anything else. CMU is after all a
depressing place, simply look at our alumni donation rate. simple
stats should explain a lot.
This school really needs more liberal-arts oriented classes. It's a
shame that there are only 2 literature classes. I think the overall
academic quality would be more well rounded if classes weren't so
technically dense.
More intercommunication between Pitt and CMU, open up social
events to both groups of students.
Slide 27
Obligatory complaining about
the girls at CMU
More hot chicks. BETTER FOOD.
Better looking girls and better sports
facilities.
More good looking females
Slide 28
Conclusion & Summary
As Expected
– Slightly higher satisfaction of housing
assignments for off campus residents
– Very low satisfaction level for campus food
choices
– The more classes they miss, the worse their
academic performance will be
– The less classes they takes, the better their
academic performance was
Slide 29
Conclusion & Summary
Not As Expected
– Satisfaction with housing assignment is NOT
correlated with the hours spent inside the
room
– Students spend money on campus food even
if they are very unsatisfied with campus food
situation. There is no correlation to money
spent on campus food and food satisfaction
– Students who claimed that their academic
performance was worse than expected did
not necessarily overload the units
Slide 30
Conclusion & Summary
Interesting Outcome
– BHA students take the most number of units,
not CIT students.
– Students who are involved in school
activities and events do better academically
Suggestions from the survey
Better food,
more friendly environment for
school events, do not limit the number of
units to students who are not doing well
academically
Slide 31
End of presentation