Slide 1

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 2

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 3

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 4

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 5

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 6

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 7

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 8

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 9

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 10

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 11

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 12

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 13

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 14

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 15

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 16

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 17

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 18

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 19

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 20

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 21

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 22

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23


Slide 23

Winning Attitude
Sanjay Tiwari

19 October, 2012

1

Flow …
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Attitude
Components of Attitude
Winning Attitude
Outcome of Winning Attitude
Winning Team
Winning Attributes
Grooming to be a winner
Human Resources in general - Strength
Human Resources - Gaps
System – Barrier
Best Practices
Organization Culture
Transformation

2

Attitude
• An attitude is an expression of favor or disfavor toward a
person, place, thing, or event
• Attitude is a hypothetical construct that represents an
individual's like or dislike for an item. Attitudes are positive,
negative or neutral views of an “attitude object": i.e. a person,
behavior or event

3

Components of Attitude

Cognitive

Affective

Behavioral

Opinion or
Belief
segment

Emotional
or Feeling
Segment

Intention to
Behave in
certain way

4

Components of an Attitude
• Cognitive component : An statement ( a belief): “My pay &
perks are low : Is that what you call an increment”
•

Affective components: Emotional or Feeling reflected in an
statement – “ I am angry over my -low pay , I hate\dislike my
Boss

•

Behavioral component : Intention to behave in certain way- “I
am going to look for another job that pays well”
5

How much do you see of an Iceberg?
Only 10 % of the
Iceberg is seen above
the surface

90% of an iceberg
is below sea level

• What is this ?

Winning impressions are like
seeds. You plant them, nurture
them…And below the surface
they grow and
expand…Breaking through the
surface often exponentially”
(Linda Kaplan and Robin Koval—
The Power of Nice)

6

The Iceberg Phenomenon applied to us…
ATTITUDE

10%

Knowledge
and
Skills

Known to others

Behavior

Unknown to others
Motives and Standards
Ethics and Beliefs
Values and Judgments

90%
7

Winning Attitude
•
•

•

A winning attitude is one that exhibits the desire, commitment, determination,
discipline, focus, and willingness to better one’s self, or to become the best that
one can be
One can look back at own life and analyze the good and bad times so far ? Think
of a particular difficult moment you had, where u had no option but to throw
yourself into the uncertain: and you did. Remember how you smiled and took it
easy ,although it was not. That is Positive or Winning Attitude !!!
Winning Attitude is …..
– Non Judgmental
– Thinking positive
– Being creative
– Clear Vision & Planning
– Practical Approach
– Self Belief
– Able to communicate effectively
8
– Decisive

Outcome – Winning Attitude
•
•
•
•
•
•
•
•
•
•
•

Increase productivity
Fosters teamwork
Solves problems
Improves quality
Makes for congenial atmosphere
Breeds loyalty
Increases profits
Reduces stress
Fosters better relationships
Helps a person become a contributing member of society
Makes for a pleasing personality
9

Outcome – Positive Attitude
100%

I Did !!

I Can

I Will

I Think I Can

I Think I Might
I Wish I could

I Might

50%

I Want to
I Dont Know How

I can't
I Won't

0%

10

Winning Team -Combination
•
•
•
•
•
•
•
•
•
•

The right coach
The right players
Caring attitude
The big picture
Right position
Good preparation
Communication
Commitment
Morale
Consistency

11

Attributes of a winner
•
•
•
•
•
•
•

Leadership & Managerial skills
Communication skills
Emotional Capacity
Team Work
Interpersonal & problem solving skills
Knowledge & Experience
Other Personal Attributes
Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem

• Creative thinking

12

Grooming a winner
•
•
•
•
•
•
•
•
•
•
•

Proper Induction & Employee Orientation
Training & Capability Building
Job involvement & Employee Engagement programs
Performance Management System
Rewards, Recognition & Promotions
Knowledge Sharing techniques
Involvement in Cross functional Team
Coaching ,Career Counseling & Positive Feed back Sessions
Providing opportunity for Experiential Learning
Celebrating Milestones
Career & Succession Planning
13

Employee Engagement Initiative
•Assess the dimensions of employee engagement that consistently drive
business outcomes
•Determine organizational intervention areas where senior management /
HR support is required
•Provide team feedback reports to managers across levels for action planning
to improve workplace quality
•Review process of manager education, team feedback and action planning
PGL Overall

India

PGL - Sri Lanka

PGL – USA

2011

2010

2011

2010

2011

2010

2011

2010

1017

1016

766

748

112

126

139

142

Overall Satisfaction

4.37

4.35

4.46

4.53

3.74

4.41

4.29

4.52

4.48

3.80

3.65

Loyalty

4.42

4.43

4.43

4.48

4.01
3.87
4.26

3.90

Leadership Confidence

4.36
4.41
4.66

4.21

4.30

Macro Culture – 2011

14

Human Resources – Strength
•
•
•
•
•
•
•
•

Team players
Work Life Balancing
Literate
Changing and Adopting to environment
Emotional & Spiritual Values
Trainability & Flexibility
Loyalty & Integrity
Freindly, easy going and fun loving

15

Human Resources – Gaps
•
•
•
•
•
•
•
•
•

Migration of Skills
Flexible work attitude in overseas employment
Lack of Entrepreneurship
Excuse Mind set – negativity in Sub continent
Affiliation to Family - No Internal migration
Preference for public sector employment
Avoidance -individual accountability
Slow decision making
Preference of Relationship over Profession

16

System – Barriers
•
•
•
•
•
•

Complex & Old labour laws - Long procedures
Past Privileges
No provision for performance pay
Unions
Constrains on termination
Disconnect to productivity

17

Best Practices
•
•
•
•
•
•
•
•
•
•
•
•
•
•

People Strategy Linked to Business Strategy
Effective career progression
Aligning compensation and incentives with the success of the organization
Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor
Manufacturers – teetotaler )
PMS – Transparent KRAs ,Balance Score Card
Employee Engagement plans & Survey
Manufacturing Excellence Program
CSR – Part of Budget
Best Suggestion /creation awards
Earning Sharing Scheme
Feedback used as a tool for LMD ( Leadership Management Development )
Respect others and Succeed together - Pepsico India
loose-tight properties - autonomy in shop-floor activities plus centralized values
Formal employee climate survey

18

Organization Culture - Influence
• It is the collective behavior of humans who are part of an organization and
the meanings that the people attach to their actions
• Culture includes the organization values, visions, norms, working
language, systems, symbols, beliefs ,practices and habits

19

Accountant v\s …..
•
•
•
•
•
•

Micro to Macro
Mindset – Beyond Debit & Credit
Quantitative Vs Qualitative
To be part of Solution
Team Member
To win , we need to change ourselves first ……

20

Never Give Up – Fight ,Follow up….

21

Ultimately – Winner is THE TEAM
• We …

22

Thank you.

23