The following slides describe installation and troubleshooting procedures for the 46xx series IP Telephones.

These slides were presented at a tech transfer presentation for service and support technicians.

EXIT 1

46xx IP Telephone Service/Support Tech Transfer

Rob Mitchell Avaya IP Telephone Integration Manager October 11, 2000 EXIT 2

46xx IP Telephone Agenda

 Hardware & Functionality Review  Pre-Installation Issues  Telephone Installation  What Could Possibly Go Wrong? EXIT 3

46xx IP Telephone R1 Hardware

 Family of 3 IP telephones (4624, 4612, 4606)       Requires DEFINITY R8.4 (R9 for Native Support) Two-line LCD display Full duplex speakerphone 10/100BaseT Ethernet connection Integrated shared Ethernet hub Audio codecs supported include G.711, G.729A and G.729B (G.723.1 and G.723.1A later)  Audio levels fixed at international TIA 810 standard for IP phones (requires Media Processor board) EXIT 4

New 4624 style

 2x24 display  4 softkeys: Menu, Exit, Left Arrow (<), Right Arrow (>)  24 programmable line appearance / feature buttons  8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down)  Message waiting indicator , DSS connector EXIT 5

New 4612 style

 2x24 display  4 softkeys  Menu, Exit, Left Arrow (<), Right Arrow (>)  12 programmable line appearance / feature buttons  8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down)  Message waiting indicator EXIT 6

New 4606 style

 2x16 display  No softkeys  6 programmable line appearance / feature buttons  8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down)  Message waiting indicator EXIT 7

46xx IP Telephone R1 Firmware

 Provides same feature functionality of 6400 series DCP sets  Uses dual-connection architecture introduced by soft-phone in R8  One connection for audio stream via H.323

 One connection for CCMS/DCP signaling  Later release provides SNMP MIB for serviceability  Standard MIB-II  Custom MIB EXIT 8

46xx IP Telephone Agenda

 Pre-Installation Issues  Network Configuration  DHCP/TFTP Server Administration EXIT 9

IP600 with Media Processor Board

Network Configuration (sample) Remote Location A

T1 for Local Service

PSTN

DCP DCP DEFINITY Remote Max C-LAN IP Phone Direct T1 (Private Line) Cajun P130 or Cajun P330 Access Point Router IP Phone Cajun P130 or Cajun P330 IP Phone PC DHCP Server DHCP Server TFTP Server 10 EXIT

Network Configuration Issues

 DHCP/TFTP servers and application software installed (customer responsibility)  Routers/Servers administered for IP Phones    IP addresses for Servers, C-LAN, IP Phones Extension Numbers for IP Phones Script and Application Files EXIT 11

46xx IP Telephone Agenda

 Pre-Installation Issues   Network Configuration DHCP/TFTP Server Administration EXIT 12

DHCP/TFTP

Phone DHCP Server DHCPDISCOVER   IP Addresses TFTP Server RRQ (TFTP, C-LAN, Phone), Ext., options  (Read Request)  Script ID Need update   Application file EXIT 13

Post-DHCP/TFTP Registration/Admission/Status

Phone DEFINITY Null Gatekeeper Request (GRQ)   Gatekeeper Reject (GRJ) (terminalExcluded) (Manually entered Ext. & Password)   Gatekeeper Confirm (GCF) Registration Request (RRQ)   Registration Confirmation (RCF) EXIT 14

Sample Upgrade Script File: IF $MODEL SEQ 4624D01A GOTO BIGSETS IF $MODEL SEQ 4612D01A GOTO BIGSETS IF $MODEL SEQ 4606D01A GOTO SMALLSETS GOTO END # BIGSETS - NOTE: THIS IS ONLY AN EXAMPLE SET APPNAME 4624_000301.BIN GOTO END # SMALLSETS - NOTE: THIS IS ONLY AN EXAMPLE SET APPNAME 4606_000301.BIN

# END EXIT 15

DHCP/TFTP Admin

  DHCP/TFTP servers and application software installed (customer responsibility) DHCP/TFTP Admin covered in Web based “LAN Administration for VoIP”  Default Upgrade Files and Application Files available for download on Avaya website  Exact site(s) To Be Determined, based from support.avaya.com

EXIT 16

46xx IP Telephone Agenda

 Telephone Installation     DEFINITY R9 Administration Phone Installation with Dynamic Addressing Phone Installation with Static Addressing Other Options EXIT 17

Release 9 Native Support Administration

    Three new station types (4624, 4612, 4606) Requires “IP Stations field” on customer options form set to “y” Port field (display only) defaults to “x” when a station is not registered Multimedia Mode field defaults to “enhanced”   Administered stations displayed on list of administered multi-media ip-stations Does not require “IP Softphone” set to “y” EXIT 18

Release 9 Native Support 4624 Administration

 Station form for type 4624 modeled after type 6424D+   Layout of the 24 programmable feature buttons is different  Button Assignments (page 3) are 6x2 instead of 4x2  Feature Button Assignments (page 4) are 6x2 instead of 16x1 Unpopulate able “Expansion Module” or “Data Option” fields 19 EXIT

Release 9 Native Support 4612 Administration

 Station form for type 4612 modeled after type 6424D+   Layout of the 12 (versus 24) programmable feature buttons is different  Button Assignments (page 3) are 6x2 instead of 4x2  No Feature Button Assignments provided No “Expansion Module” or “Data Option” fields EXIT 20

Release 9 Native Support 4606 Administration

 4606 modeled partially after both 6402D and 6408D+     No softkey button assignments (like 6402D) 2x16 character display (like 6402D)  6 programmable feature buttons (more like 6408D+ than 6402D)  Button Assignments (page 3) are 3x2 Two-way speakerphone (like 6408D+) No “Data Module” field EXIT 21

Release 9 Native Support Other Administration

 Add support for 46xx terminals on other screens  Terminal parameters  Add 4600 to 6400/607A1 form  Audio parameters fixed - not downloadable  System-Parameters County-Options  “64/84xx Display Character Set” changed to “Display Character Set”  System-Parameters Features  Add 4600 to “Date Format on 607/6400 Terminals” and “On-hook Dialing on 607/6400/8400 Terminals” 22 EXIT

Release 9 Native Support Registration / Call Control

 Same registration procedures as with IP softphone    Named registration and authentication via DEFINITY Registered stations use up IP station capacities Registered stations displayed on list of registered multi-media ip-stations  Registered stations have virtual port address  Dual-connection architecture from R8  One station extension for audio channel  One station extension for signaling channel EXIT 23

Release 9 Native Support Maintenance

 Same maintenance objects and tests as those of IP softphone   DIG-IP-STN (Digital IP Station) for signaling H323-STN (H.323 IP Station) for audio  Same maintenance commands as those of IP softphone     Ping Trace-route Status station Message Sequence Trace EXIT 24

46xx IP Telephone Agenda

 Telephone Installation     DEFINITY R9 Administration Phone Installation with Dynamic Addressing Phone Installation with Static Addressing Other Options EXIT 25

IP Telephone Installation with Dynamic Addressing

1. Plug phone in, display will show: Restarting...

(Only after manual reset) Initializing...

Loading...

*****....

Starting...

EXIT 26

IP Telephone Installation with Dynamic Addressing

1. Plug phone in, display will show (continued): 100Mbps Ethernet * to program Negotiate LAN Speed. Press * for Static Addressing.

DHCP: 0 secs * to program TFTP: ping=1

www.xxx.yyy.zzz

Timer counts as DHCP negotiated. Press * for Static Addressing.

“Ping” counts as TFTP negotiated at IP address displayed.

46XXUPGRADE.SCR

1 KB received Upgrade script file being downloaded, and KB counted.

2. Subsequent screens depend on app file in phone 27 EXIT

IP Telephone Installation with Dynamic Addressing

2a. If none (e.g. first installed), or old file: 4624_000301.BIN

1/2000 Saving to flash n%, 0 secs Application file being downloaded, and KB counted.

Application file being stored in local memory, %age and time counted.

3. After above, or if current file is valid, proceed with DEFINITY registration EXIT 28

IP Telephone Installation with Dynamic Addressing

3. DEFINITY Registration: Extension=nnnnnn #=OK New= -_ Extension is blank at initial boot-up. Use dialpad to enter new ext., * to clear current data.

Password=********* #=OK Password is blank at initial boot-up. Use dialpad to enter password from Security form. Asterisks mask entry. Use * to clear current data.

4. If no error message, can verify registration by dialtone after going off-hook EXIT 29

46xx IP Telephone Agenda

 Telephone Installation     DEFINITY R9 Administration Phone Installation with Dynamic Addressing Phone Installation with Static Addressing Other Options EXIT 30

IP Telephone Installation with Static Addressing (NOT Recommended)

Note: Left-hand side “displays” represent 2x24 displays on 4624 and 4612.

Right-hand side “displays” represent 2x16 display on 4606.

1. Plug phone in, display will show: 100Mbps Ethernet 2. Press

hold 2 3 3 7# (2337=ADDR, hold

=Hold button) Phone=nnn.nnn.nnn.nnn

New= nnn.nnn.nnn.nnn

Phone= 3. Enter IP address for phone, followed by “#” 31 EXIT

IP Telephone Installation with Static Addressing

CallSv=nnn.nnn.nnn.nnn

New= nnn.nnn.nnn.nnn

CallSv= 4. Enter IP address for C LAN board, followed by “#” CallSvPort=nnnnn New= 5. Enter C LAN Port Number, followed by “#” Router=nnn.nnn.nnn.nnn

New= nnn.nnn.nnn.nnn

Router= 6. Enter IP address for router, followed by “#” 32 EXIT

IP Telephone Installation with Static Addressing

Mask=nnn.nnn.nnn.nnn

New= nnn.nnn.nnn.nnn

Mask= 7. Enter IP subnet mask in use, followed by “#” FileSv=nnn.nnn.nnn.nnn

New= nnn.nnn.nnn.nnn

FileSv= 8. Enter IP address for TFTP server, followed by “#” Save new values ?

*=no #=yes 9. Press “#”, confirmation appears, go to Registration.

33 EXIT

46xx IP Telephone Agenda

 Telephone Installation     DEFINITY R9 Administration Phone Installation with Dynamic Addressing Phone Installation with Static Addressing Other Options EXIT 34

Other Local Admin Options

Invocation Mnemonic Procedure hold 2337# ADDR ADDRess programming hold 767# QOS Quality Of Service hold 7766# SSON Site-Specific Option No.

hold 468# INT Hub INTerface enable/disable hold 8439# VIEW VIEW current values hold 73738# RESET RESET phone or to defaults hold 8378# TEST Initiate self-TEST 35 EXIT

46xx IP Telephone Agenda

 What Could Possibly Go Wrong?

  During Installation During Operation EXIT 36

IP Telephone Installation Troubles (not exhaustive)

 Phone display/buttons not lit  Check power supply, power cord length (for international), self-test  Installed normally, but no dial-tone  Dynamic addressing: check volume, power, connection to switch (feature button?), then self-test  Static: check ADDResses for accuracy, verify with LAN administrator, then check volume and self-test  Mis-entered data during static addressing:  “*” to clear current value, or continue on, save data, and start again, saving valid data with “#” 37 EXIT

IP Telephone Installation Troubles (not exhaustive)

     Error messages displayed during installation:     “System busy” = resource unavailable “IP Address in use by another” = IP address conflict “

filename

Cannot save” = Phone cannot save app file (e.g. corrupted file) “Checksum error” = Error in saving app file (phone will reset itself) “Extension Error” = Invalid DEFINITY RAS extension “Extension in Use” = duplicate extension (maybe!) “Password Error” = Invalid DEFINITY RAS password “Undefined Error” = who knows?

EXIT 38

46xx IP Telephone Agenda

 What Could Possibly Go Wrong?

  During Installation During Operation EXIT 39

IP Telephone Operational Troubles (not exhaustive)

 Audio Quality - the major anticipated problem  Echo: swap CO trunk Trunk Termination parameter (note not all analog trunks have Echo Cancellation)  Jitter (mis-assembled packets)/Latency(delay)/ Clipping (dropped packets): contact LAN administrator, check cabling (need CAT 5)  TFTP application terminates, and begs for $   Short-term: re-start it Longer-term: Avaya looking into licensing an app  Phone was moved, and no longer works  Have LAN Administrator re-examine server addresses (e.g. improper DHCP server assigned).

EXIT 40



IP Telephone Operational Troubles (not exhaustive)

“Network” was moved; phone no longer works  Have LAN Administrator re-examine server addresses  Speaker does not work  Check switch admin to ensure Speaker not turned off  Phone does not ring (4612 or 4624)  Use

Menu

to access

RngOf

(Ringer Off) feature; downward triangle means the feature is off. Then check volume, self-test.

 Echo, noise, or static when using headset, but handset performance is acceptable  Verify M12LU(Preferred) or 3124-HIC adapters in use EXIT 41