RCT Homes Celebration of Learning Nicola Marvelley Learning & Development Manager Aims •About RCT Homes •Share our learning goals •How the range of support provided by Connecting learners.
Download ReportTranscript RCT Homes Celebration of Learning Nicola Marvelley Learning & Development Manager Aims •About RCT Homes •Share our learning goals •How the range of support provided by Connecting learners.
Slide 1
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 2
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 3
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 4
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 5
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 6
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 7
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 8
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 9
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 10
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 2
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 3
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 4
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 5
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 6
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 7
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 8
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 9
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)
Slide 10
RCT Homes
Celebration of Learning
Nicola Marvelley
Learning & Development Manager
Aims
•About RCT Homes
•Share our learning goals
•How the range of support provided by Connecting
learners has helped us
•Bring to life an example of how one of the workshops
has really ‘made a difference’ - ‘Every dog has his day’!
RCT Homes – A Landlord First‘To provide
the best services, designed and delivered with our communities’
A Landlord
An employer
•More than 10,000 properties
•367 staff
•Set in 3 Valleys – Rhondda, Cynon, Taff
•4 Homes and Neighbourhoods Offices ; 25
Sheltered complexes
•Over 230 thousand people
•Call Centre & HQ based in Pontypridd
•Quality Housing services – Wales Housing •Evolved to become RCT Homes Group
Quality Standard; affordable & safe homes Homeforce – gas servicing
; Providing the best customer service
Meadow Prospects – Regen charity
GrEW & Young Wales- social enterprise
More Than a Landlord
•Provided Employment & training opportunities
to over 1000 people
•Trainee programmes
•Staff volunteering – e.g. ‘Give and Gain’,
‘Ziggies’, Tenant Advocates ...
Our Learning Focus
•Deliver more of a blended approach
•Encourage ownership for learning
•Equipping leaders
•Improving essential skills
•Building the environment
How Connecting Learners helped
•Support with promoting learning
•6 Book Challenge & Quick Reads (16)
•Advice & Information on the role of Union Learning
Reps
•Opportunities to attend a range of workshops,
including:
Computers for the terrified
CV writing & interview skills
Presentation Skills
Performing Better Together
Report writing
Chocolate Box maths
Stress awareness
Essential skills Awareness
196 learners in total
The PBT Challenge ...
51 learners attended our Performing Better Together
(PBT) workshops delivered by Peter Green in 2011.
Aims were to:
•Engage people with the process by increasing
understanding & ‘buy in’
•Encourage people to take ownership for their own
performance & development
•Help people to align their goals to the organisation
•Motivate & have some fun!
What People thought ...
“I can help myself be more effective in my job”.
“I can now use my PBT to develop myself
personally and therefore to help deliver a better
service to tenants”
“I’m more confident in achieving my goals”
“I can now get the most out of my reviews & give
better feedback to my line manager”
Key Results
96% rated ‘Good’ or ‘excellent’
PBTs more embedded
Staff engagement increased by 20%
Sickness from 14 days pp to 8
IIP Bronze achieved Nov 11
‘Every Dog has his day’
Review of PBT
course by ‘Nanook’
(age 18 months)