Slide 1

HOW TO IMPLEMENT
A NEW SEARCH
SYSTEM AND MAKE
FRIENDS WHILE
DOING IT
Michelle M. Powers
Manager of Library Services
Career Education Corporation (CEC)

Rhonda Contreras
Campus Director of Library Services
American InterContinental University Online (AIUO)

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Slide 2

WHO WE ARE
Career Education
Corporation
University
AIU

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Culinary

Health

Art &
Design


Slide 3

BACKGROUND
Why a new system?

Why AIU?

Why ground?

Vendor

Prior federated
experience

Share resources

Unified experience

Large user group
Faculty engagement

Administrative buy-in

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Increase usage


Slide 4

FEDERATED VS. DISCOVERY
Federated

Multi-database
search

Discovery

Results display in predetermined
number

Results displayed by relevancy across all
searched databases

Search in real time

Pre-aggregated indexes (not searched in
real time)

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Slide 5

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Slide 6

THE DECISION
Planning team
• CEC Dean of Library Services
• Campus Directors of Library Services
• IT advisor
• Procurement advisor
Decision process
• 3 products (1 federated; 2 discovery)
• 1 month trial of each system
• Communicated trial experiences
• Decision made

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Slide 7

EBSCO DISCOVERY SERVICE (EDS)
Familiar EBSCO interface
Ask-a-librarian feature
Cross-vendor personal folder

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Slide 9

FACULTY BUY-IN AND TRAINING
Faculty Library Committee
Early Outreach & Marketing
Training

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Slide 10

THE ROLE OF THE ONLINE LIBRARIANS
Reference
AIU Online – 700/month
Library Instruction
AIU Online – 23 classes/month
Research Tools
AIU Online – 60+

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Slide 11

STAFF PREP
Learned how to use the system
Evaluated the system:
“Uh-Ohs” , “Oh mys”, and “Wowsers”

Determined how to best teach to our users
Revised the research tools

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Slide 12

STAFF ARE PEOPLE TOO
Trust is essential
Listen to those who speak loud and soft
Listen to those who say things you don’t want to hear
Common goal: student satisfaction

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Slide 13

THE LAUNCH
The Good:

The Bad:

Research guides were ready!

Launch in the middle of a session

Staff were ready!

Timing of library instruction
Technical problems

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Slide 14

DAMAGE CONTROL
More announcements on campus
Instruction classes
Improved communication in reference
Technical problems resolved

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Slide 15

CELEBRATING CHANGE
Showing appreciation
Honest discussion

The game
Don’t forget the reason for the change

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Slide 16

WHAT WE LEARNED
Earlier outreach
Remembering anxiety of change
Playing “the game” earlier

More enforced learning
Involving IT and procurement early on
Faculty can be your biggest ally

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Slide 17

QUESTIONS?

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Slide 18

THANK YOU FOR ATTENDING!
Michelle M. Powers
[email protected]

Rhonda Contreras
[email protected]

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