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Kuwait
Central Agency for information technology


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CAIT PROJECTS
E-GOVERNMENT

Egov Portal

KIN

Call Center

CERT

G2G


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e-Gov Portal

Information Services

887

Comprehensive electronic services
electronic payment interactive services

260

The total number of portal services

1147

Challenge is to increase the number of government
e-services Interactive Transactions


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Kuwait information Network

Monitoring and Control Center

Government Agencies

Security devices

A sophisticated mechanism network connecting 56 government entity currently

• Government information exchange around the clock, fast speeds and high levels of security and
confidentiality.
• The availability of infrastructure for the development of e-government services, running applications
such as the integrated system and financial systems of all government agencies concerned.
• Saving the cost of running hardware and services networks linking government agencies


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Network Operation Center

The discovery of a
proactive crashes

Work 24/7

Instantaneous control of
each appliance

Work according to
international standards

Provide high reliability of the
devices and services center


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KGCC – Kuwait Government Call Center – ( 164 )

• KGCC delivers customer service and help to citizens, residents and visitors of
Kuwait.

• KGCC is a 24-hour facility that serves all users of the e-Government
electronic services. (e.gov.kw)
• KGCC delivers a wealth of integrated, state of the art services in accordance
with the highest, world class criteria.
• Multi-channel communication services, phone calls e-mail, electronic
chatting
• A sophisticated IVR system that automatically detects calls and transfer
them to available agent. Both Arabic and English are supported.
• A complaint management system that handles call until the case is closed.


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CERT
National Center for Computer Emergency

• The provision of IT infrastructure to deal with the risks related to
information security, intrusion and cyber crime.
• Includes the rehabilitation of Emergency Response Computer.

• Establish a capability to quickly and effectively coordinate
communication among experts during security emergencies in
order to prevent future incidents.
• Build an awareness of security issues across the Internet
community in the state of Kuwait.


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G2G
National Project for electronic correspondence

Morasalat Online

• The exchange of documents and correspondence electronically between
government agencies (G2G) with high levels of confidentiality and
privacy.
• Achieving the integration between the governmental authorities in order
to accelerate the work execution.
• Improve the competency of governmental performance.
• Facilitation and simplification of governmental procedures in order to
offer a better service to all the categories of the society.
• Creation of a new generation of national staff capable of dealing with this
type of technology.


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Thank You
www.e.gov.kw