Transcript SmartCall™ Messenger Account Setup Google Chrome – version 23.0 or higher Internet Explorer – version 10 or higher Opera – version 23.0 or higher Safari.

SmartCall™ Messenger
Account Setup
Google Chrome – version 23.0 or higher
Internet Explorer – version 10 or higher
Opera – version 23.0 or higher
Safari – version 5.1 or higher (Desktop and iPad)
Certified Web Browsers
From your browser: https://hmeapps.com/smartcall25
Tablet users contact HME Wireless for compatibility options
Registration & Logging In
From your browser: https://hmeapps.com/smartcall25.
Account registration is immediate. Create your account and go.
•
Select Welcome and choose Administration.
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In the Administration section, you can:
1. Edit company info
2. Manager Users and update passwords
3. Add / Edit pager numbers and
transmitters
4. Add / Edit departments
5. Add / Edit messages
6. Add / Edit users
7. View reports of usage
SmartCall Waitlist
1. Add a company logo.
Updating Account Info
2. Modify Account Owner information (admin access required).
1. Add pager numbers into the respective
section.
2. Pagers with full text messages would be
Alpha Numeric. Pagers with no display
are considered Vibe Only.
3. In the upper right, input the IP address for
the HME transmitter. Multiple addresses
should be separated by commas.
4. When accepted, each field will give you a
green check mark validating your entry.
Add / Edit Pagers
and Transmitters
Each list for patient waiting or staff is considered a “Department.”
1. Input Department Name, select Icon if desired.
2. Assign Minimum and Maximum thresholds.
3. Thresholds determine when the record changes color on the
waitlist.
4. Click the + sign to add.
5. Once all Departments are added, their position can be
adjusted by clicking on Edit.
Add / Edit
Departments
1. Administrators can import a file that includes the days appointments.
2. .CSV and .XLS templates are available to ensure proper field
mapping.
3. All imported records will show up as Not Arrived on the Waitlist
screens.
Import
Schedules
Welcome Message
1. This message is sent whenever a mobile phone number
is added to a Wait list.
2. Edit the field inside the phone to craft your specific
message. To turn off the Welcome Message slide the
green toggle left.
3. Messages cannot contain any special characters (e.g. *
@ % ? < > ;). Periods (.) and commas (,) are permitted.
Add / Edit
Messages
Pre-Set Messages
1. Select a Department
from the list on top.
2. Add message(s) that
users can choose from to
page.
3. Messages for Wait list
and Staff lists are
managed separately.
Take care to ensure
messages are entered
into the correct table.
4. To edit or delete a
message, click on the
respective area of the
table.
Note: HME pagers cannot display as many characters as mobile phones.
Add / Edit
Messages
1.Authorized staff members will require user credentials to access the
system.
2.Add Users by completing each of the boxes at the bottom of the
screen, passwords are case sensitive.
Note: ALL user names must have the email address of the responsible party or manager for password
recovery.
Add / Edit
Users
1. Login names can be specific to a person or generic for multiple users
(e.g. Front Desk, Back Office). Staff members utilizing shared logins
would not be included on this list.
2. For each username, highlight the name to assign departments they will
have access to.
Add / Edit
Users
Set up Complete
SmartCall™ Messenger
Setup is Complete.
To learn more about SmartCall
Contact us at 866.611.4202 or
via email at [email protected]
Thank you for choosing HME Wireless.