Complaints Management at DHBs Helen Davidson Principal Legal Advisor & Jessica Mills Senior Legal Advisor Acting Director of Advocacy 2015 HDC Conference Improving the Consumer Experience 9 March 2015 Overview • Complaints resolution.
Transcript Complaints Management at DHBs Helen Davidson Principal Legal Advisor & Jessica Mills Senior Legal Advisor Acting Director of Advocacy 2015 HDC Conference Improving the Consumer Experience 9 March 2015 Overview • Complaints resolution.