Transcript 1. 2. URL : www.parrywareccc.com Enter your User Name and Password , Click on “Submit” 1. 2. Now you are ready to use your CRM Dash Board.

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URL : www.parrywareccc.com
Enter your User Name and Password , Click on “Submit”
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Now you are ready to use your CRM
Dash Board – Today’s statistics
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Search Complaint Page
Status drop down contains Any, Open, Work in Progress, Pending for
Replacement, Closed
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Check Box for Complaint Closed Over the Phone
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Complaint Type contains Residence, Project, Renovation
Purchase Details – Option has been provided
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Allocated Date
2. Visit Date
3. Technician Name
(Technician visit Details – You must enter Allocated Date, Visit Date, Tech.
Details and Status)
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Status drop down contains Visited, Door Locked, Main person not
available, Spares not available, Other Brand, Appointment call
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Bill Details – It contains Bill Description, Bill Number, Amount and Product Type
(Product Type contains Labour, Parryware Products, Parryware Spares and
Non Parryware)
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Work Done by Tec. – It contains Prod. Code, Def. Code, Repair Code and
Warranty Details.
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Technician Details
2. Bill Details
Replacement Recommendation by Tech.
3. Work Done by Tech.
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Replacement Recommendation by Technician
Job Satisfaction – By default None, Yes and No
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RA Number
Dealer Details / Remarks
Customer Remarks
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Search Complaints – Export Excel
2. Print – Complaint Details
Make duplicate complaint.
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Wrong Assigne
Pop up window will appear for convert into duplicate complaint.
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Pop up window will appear for wrong Assignee
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Check box for - List of duplicate complaints
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Check box for – List of Follow up complaints