Transcript Next Generation Communications for the University of Florida Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP) Prepared By COMPUTING & NETWORK SERVICES.

Next Generation Communications
for the
University of Florida
Overview of an enterprise wide
communications solution utilizing
Voice over Internet Protocol (VoIP)
Prepared By
COMPUTING & NETWORK SERVICES (CNS)
Page Down to Advance Slide
What is VoIP?

Voice over Internet Protocol (VoIP):
carry voice calls over an IP network
• the digitization and “packetization” of the
voice streams

Convergence of Data and Voice Networks
• Use the data network for voice /
communication services
• Open Standards / Protocols
Convergence is here
IP vs. Circuit Switched
Voice Service is now an application on the network
Legacy Telephony
NextGen Telephony
Outboard
Application
Open Service
Application Layer
PBX or CO Switch
Embedded
Application
Embedded
Call Control
Embedded
Circuit Switching
Closed, Proprietary,
Inflexible, Centralized
Proprietary
Telephones
Open/Standard
Protocols
Open Call
Processing Layer
Open/Standard
Protocols
Standards-Based
Packet Infrastructure
Layer
Open/Standar
Open/Standard
Telephones
Protocols
VoIP Building Blocks
Collaboration
Personal
Assistant
Applications
Applications
IP Phone
Productivity Cisco Unity
VM & UM
Services
Call
Call
Processing
Processing
Call
Manager
IP
Network
Clients
Clients
IP SoftPhone
IP IVR &
IP ICD
Directory
PSTN
Infrastructure
Infrastructure
Intelligent
Contact
ICM Manager
• PSTN Gateways
• Analog Phone Support
• DSP Farms
Why VoIP Services?

Obtain the Benefits of Convergence
• Maximize UF’s Network Investment

Take Advantage of Emerging Services
• Video Telephony
• Enhanced Conferencing
• Unified Messaging

Savings, Savings, Savings:
• Lower operating costs
• Lower rates to departments
Benefits of Convergence
With convergence you maximize the total cost of
network ownership:

Fully leverage existing network infrastructure
– Eliminate separate networks for voice and data
– One “line” to the desktop

Simplify and reduce costs of ongoing network administration
– Improve staff efficiency (More with same or less)
– More services on same network
Benefits of Convergence
With convergence you maximize the total cost
of network ownership:

Simplify and reduce application integration costs
–
–
–
–
–
–

Billing
E-911
Video Telephony Services
Conferencing / Calendaring
Call / Contact Centers
Unified Messaging
Enhanced customer service
– Improved service level commitments
– Quick response for moves, adds & changes
Background

Existing voice service consists of
– BellSouth Centrex (6,530 users)
– Key Systems & PBX’s
• InterTel (23 Systems)
• Nortel Networks NorStar (118 Systems)
• Nortel Networks Option 61/81 (5 PBXs)
• Siemens (3 PBXs)
• Other

Approximately +15,000 users on campus
“phone system” (Faculty & Staff Only)
Background
Phase 1 / Existing Deployment
SSRB
HSC:
1,200 Phones
SD
WS-X-4013
UPLINK
10/100
CONSOLE BASE-TX
UPLINK
UTILIZATION
1
2
UPLINKSENABLED
1%
RESET
100%
8 Port Voice T1 & Services Module
STATUS
PSTN
1X
2X
4X
5X
6X
7X
8X
Campus:
250 Phones
9X
PRI
ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
5
18.2-GB 15K
ULTRA3 SCSI
3
18.2-GB 15K
ULTRA3 SCSI
1
18.2-GB 15K
ULTRA3 SCSI
4
18.2-GB 15K
ULTRA3 SCSI
2
ULTRA3 SCSI
0
CM Publisher (DL380-G2)
ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
5
18.2-GB 15K
ULTRA3 SCSI
3
18.2-GB 15K
ULTRA3 SCSI
1
18.2-GB 15K
ULTRA3 SCSI
4
18.2-GB 15K
ULTRA3 SCSI
2
ULTRA3 SCSI
0
VoIP Gateway (6608)
CM Subscriber (DL380-G2)
Cisco 3600
SERIES

ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
5
18.2-GB 15K
ULTRA3 SCSI
3
18.2-GB 15K
ULTRA3 SCSI
1
18.2-GB 15K
ULTRA3 SCSI
4
18.2-GB 15K
ULTRA3 SCSI
2
ULTRA3 SCSI
0
UF Gatekeeper (3640)
Unity Voicemail (DL380-G2)
PRI
UF Conference Gateway
(Radvision ViaIP)
CTX
SD
WS-X-4013
UPLINK
10/100
CONSOLE BASE-TX
UPLINK
UTILIZATION
1
2
UPLINKSENABLED
1%
RESET
100%
8 Port Voice T1 & Services Module
STATUS
1X
2X
4X
5X
6X
7X
8X
9X
VoIP Gateway (6608)
ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
5
18.2-GB 15K
ULTRA3 SCSI
3
18.2-GB 15K
ULTRA3 SCSI
1
18.2-GB 15K
ULTRA3 SCSI
4
18.2-GB 15K
ULTRA3 SCSI
2
ULTRA3 SCSI
0
CM Subscriber (DL380-G2)
Rinker Hall
Gerson Hall
Stuzin Hall
Telecom / CNS
Orthopedics
HPNP
CSE
PROLIANT
DL 380
3
9.1-GB 10K
ULTRA2 SCSI
2
9.1-GB 10K
ULTRA2 SCSI
1
9.1-GB 10K
LINK
ULTRA2 SCSI
ACT
0
9.1-GB 10K
ULTRA2 SCSI
CM Backup (DL380-G1)
Phase 2 / Campus E-911 Service
4,500
Phones
SSRB
ProLiant DL380
G2
ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
ULTRA3 SCSI
ULTRA3 SCSI
5
3
18.2-GB 15K
ULTRA3 SCSI
5
18.2-GB 15K
ULTRA3 SCSI
ULTRA3 SCSI
3
1
1
18.2-GB 15K
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
4
18.2-GB 15K
ULTRA3 SCSI
18.2-GB 15K
ULTRA3 SCSI
4
ULTRA3 SCSI
2
18.2-GB 15K
ULTRA3 SCSI
ULTRA3 SCSI
2
0
0
Publisher (DL380-G2)
Subscriber (DL380-G2)
SD
10/100
CONSOLE BASE-TX
4X
1%
5X
6X
hp proliant DL580g2
RESET
UID
Int
Ext
CISCOS YSTEMS
100%
7X
8X
1
2
3
4
4
UPLINKSENABLED
9X
1
1
1
2
3
4
1
2
3 4
1
2
2
3
4
3 4
1
2
3 4
5
6 7 8
5
6
7
8
2
(5) PRIs
2X
3
PSTN
2
8 Port Voice T1 & Services
Module
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FAST ETHERNET INPUT/OUTPUT CONTROLLER
I
AU
0
EN FE
AB
FE LE
LIN
K
U
RS
T
IO
PO
OK WE
CP
T
EC
OT
EJ
SL
EN
PC
AB
MC
LE
IA
D
R
0
FE
MI
I
Cisco 7200
Series
LE
UPLINK
UTILIZATION
1X
AB
UPLINK
1
STATUS
EN
WS-X-4013
1
Master Gatekeeper
(7204VXR)
2
3
4
Unity (DL580)
hp proliant DL580g2
UID
Conference Gateway
(Radvision ViaIP)
VoIP Gateway (6608)
hp proliant DL320g2
Nic Nic
Int
2
1
Ext
1
2
3
Int
Ext
4
AD
Exchange/AD (DL580)
UID
Emergency Responder
(MCS 7825H-2.2)
Tr
us
t
(5) PRIs
Campus AD
(UF Bridges)
CTX
SD
ProLiant DL380
G2
WS-X-4013
UPLINK
10/100
CONSOLE BASE-TX
UPLINK
UTILIZATION
1
STATUS
1X
2
UPLINKSENABLED
8 Port Voice T1 & Services
Module
2X
4X
1%
RESET
18.2-GB 15K
100%
18.2-GB 15K
ULTRA3 SCSI
6X
7X
8X
hp proliant DL580g2
18.2-GB 15K
ULTRA3 SCSI
5
5X
ULTRA3 SCSI
3
UID
1
Int
Ext
9X
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
18.2-GB 15K
ULTRA3 SCSI
4
ULTRA3 SCSI
2
0
CM Subscriber (DL380-G2)
FIF
1
2
3
2
3
3
4
4
ProLiant DL380
G2
18.2-GB 15K
18.2-GB 15K
ULTRA3 SCSI
5
4
3
1
1
2
Unity Backup (DL580)
CISCOS YSTEMS
4
4
1
2
3
4
1
2
3
4
1
2
3
4
5
6
7
8
5
6
7
hp proliant DL320g2
VoIP Gateway (6608)
Nic Nic
Int
2
1
I
MI
0
FE
EN
AB
AU
I
LE
R
0
VoIP Gatekeeper
(7204VXR)
ULTRA3 SCSI
0
Ext
UID
FAST ETHERNET INPUT/OUTPUT CONTROLLER
EN FE
AB
FE LE
LIN
K
CP
U
RS
T
IO
PO
OK WE
T
EC
OT
EJ
SL
MC
PC
EN
AB
LE
IA
D
Cisco 7200
Series
ULTRA3 SCSI
18.2-GB 15K
ULTRA3 SCSI
2
8
2
1
3
1
18.2-GB 15K
ULTRA3 SCSI
2
18.2-GB 15K
ULTRA3 SCSI
3
18.2-GB 15K
4
1
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SD
AD Backup (DL320)
CM Backup (DL380-G2)
Phase 3 / Add CallManager &
Unity Voice Mail Redundancy
6,500
Phones
Phase 4 / Campus Build-Out
+10,000
Phones
Scales to
serve
Campus
VoIP Phone: 7940G
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Medium telephone traffic
Two lines: mix directory numbers or
speed dial, call wait
Display area: pixel display with
dynamic feature access using “soft
keys”
Info key for “on-line” help with
features
Services key for XML-based
information
24 user-selectable ringers
Full-duplex hands-free
Built-in headset connection
10/100BaseT, two-port
Cisco Ethernet switch
Inline power-compatible
VoIP Phone: 7960G
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Professional, manager
High or busy telephone traffic
Six lines—mix directory numbers or speed
dial, call waiting
Display area: pixel display with dynamic
feature access using “soft keys”
Info key for “on-line” help with features
Services key for XML-based information
24 user-selectable Ringers
Full-duplex hands-free speaker
Built-in headset connection
10/100BaseT, two-port Cisco Ethernet
switch
Inline power-compatible
VoIP Conference Phone 7935
 IP-based full-duplex hands-free
conference station
 Small to medium-sized conference
rooms or offices
 Standard Features
- Call hold
- Call transfer
- Call release
- Mute
- Conference (ad-hoc and meet-me)
- Call park
- Pick up
VoIP Wireless Phone 7920
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Multi-line appearance (six extensions/speed dials)
Calling name and number display
Call waiting
Call forward
Call transfer
Three-way calling (conference)
Pre-dialing before sending
Redial
Call hold / resume
Call mute
Call park
Call pick-up / group pick-up
"You Have Voice Mail" message on display
VoIP Phone 7914 Expansion Module
• Fourteen button add-on module for
Cisco IP Phone 7960
• Each of the 14 illuminated buttons
are programmable as a line
appearance (DN).
• Each button not programmed as a
DN key may be programmed as a
speed dial button
• A maximum of two modules per
Cisco IP Phone 7960 may be
configured – extending the Cisco IP
Phone 7960 to 34 buttons
• Large LCD display for directory
numbers and speed dial names
VoIP Attendant Console

An application
that allows the
attendant to
quickly accept
and dispatch
calls
 Larger / High
Volume Users
Emerging Applications

Video Telephony
– video telephone calls
are just like regular
phone calls
– call features like call
forward, transfer,
conference, and hold
are now available with
video and are all
initiated through the IP
phone
– Approx. 18 months
Emerging Applications

Softphone
– a software-based application that
delivers enhanced telephony
support through personal
computers
– features the latest technology
and advancements available with
VoIP today
– application endows computers
with the functionality of IP
Phones, providing high-quality
voice calls on the road, in the
office, or from wherever users
may have access to the network
– UF currently testing
VoIP Savings:

Lower Operating Costs:
• Reduce UF’s BellSouth Line Costs

Moves, Adds & Changes:
• Faster response
• Departments can make changes on their own
• No BellSouth Charges

Admin Overhead:
• Lower admin labor costs due to one campus system to
support vs. the +5 types of current systems
• Lower inventory costs
• Training costs will be lower
• Lower rates to Campus Departments
Summary

Convergence
– Maximizes UF investment in network

Cost Savings
– Lower operating costs

New Services
– Positions UF to take advantage of new
applications on an enterprise wide basis