Transcript National University of Singapore (NUS) Libraries Welcome to all our IFLA Delegates To deliver just-in-time information with passion and a smile Location of.

National University of Singapore (NUS) Libraries
Welcome to all our IFLA Delegates
To deliver just-in-time information with passion and a smile
Location of Libraries
CJ Koh Law Library
@ Bukit Timah
Music Library
Medical Library
Chinese Library
Science Library
Central Library
Hon Sui Sen
Memorial Library
NUS Libraries (And Primary Users)
CJ Koh Law Library
• Law Faculty
Hon Sui Sen Memorial Library
• Business School
Central Library
• Faculty of Arts & Social Sciences
• School of Computing
• School of Design & Environment
• Faculty of Engineering
• Lee Kuan Yew Sch. of Public Policy
• Research institutes @ BT
Science Library
• Science Faculty
Medical Library
• Faculty of Dentistry
• Yong Loo Lin School of Medicine
Chinese Library
• Departments using Chinese
and Japanese resources
Music Library
• Yong Siew Toh
Conservatory of Music
De Facto National Libraries
Medical Library
C J Koh Law Library
The Medical Library and the C J Koh Law Library act as de facto national
libraries in their respective disciplines for Singapore as envisaged by the
Singapore government’s Libraries 2000 vision for the future of Singapore
libraries.
Our Main Users
Student population
NUS has
Undergraduates
27,216
•16 faculties and schools
Graduate students
10,210
•3 Research Centres of
Excellence (RCE)
Staff population
Faculty members
2,196
Researchers
2,820
External members
3,400
•23 university-level research
institutes and centres
•Affiliation with 16 nationallevel research institutes and
centres
Vision, Mission & Strategies
Vision:
A premier knowledge hub promoting the University’s vision as a
leading global university centred in Asia.
Mission: To deliver just-in-time information with passion and a smile.
Strategic Thrusts
Strategic Objectives
Staff Excellence
1. Nurture and retain high performance and innovative staff
Collection Excellence
2. Develop timely and relevant resources
3. Enhance retrieval from collections
Service Excellence
4. Promote services and resources
5. Improve services
Operational Excellence*
6. Continual improvement of process and infrastructure
*Operational excellence thrust underpins the other 3 thrusts
Organisational Structure
Planning & Development Committee
University Librarian
Business
Services
Unit
Financial
Services
Unit
Library Asset
Management Unit
Payment
Processing
A*STAR
E resources,
Other
institutions:
EAI,
MEI,
SCRI,
ISAC,
SMART
Deputy University Librarian
(Services)
Deputy University Librarian
(Resources)
Communication Task Force
Ordering
Invoice
Approval
(SAP)
Receiving
Tender
Subscription
Management
Administration
Sales Billing
& Accounts
Receivable
(SAP)
Commitment &
Expenditure
Control
Library Human
Resource Unit
Library
Information
Technology
Unit
Student
Assistant
Scheme
DDS
Management
Report
Chinese
Library
Recruitment
HSSM
Library
Loans & Membership Services
Committee (Sec, LMS Coordinator)
CJ Koh
Law
Library
Science
Library
Information Services
Membership
Collection Development
& Management
After Office Hour
Services
Loans Services
70
MA/SpA
75
OA
55
Total (excluding 3 IT staff)
200
Music
Library
Publications
Information
Literacy
Professionals ( incl part-timers )
Medical
Library
Reference
Physical
Processing
Resource,
Project &
Functional
Teams
Cataloguing
E Content
creation
Central
Library
IT
infrastructure
maintenance
&
development
Staff
Development
Internship
E-resource
Management
Information Services Committee
(Sec, IS Coordinator)
Facilities
Management
Outreach
Indexing
Visitors
Resource Teams
Area Studies
Business
Humanities
Sciences
Social Sciences
Law
Design &
Engineering &
Environment
Computer Science
Medicine
EndNote
Cited Reference
Music
Patents
Project & Functional Teams
M-Technology
M-Services
ScholarBank
@NUS
Discovery
Service
Library Portal
Cataloguing
Ordering &
Receiving
IQ Teams
Frontline
Service
Committee
ERM
Staff
Recognition
& Awards
Committee
Staff Welfare
Committee
I-CUBES
Social
media
Budget allocation for Resources
Collection By Disciplines (2012)
Books & Journals
Others*
Humanities
20%
31%
Science, Medicine &
Technology
24%
Social Science
25%
*Includes general works, agriculture, library science, etc.
Support for Learning & Research
Reference
Information
Other
Services
Literacy
Services
Ask-a-Librarian
Hands-on sessions
E-Reserves
(email)
Document delivery
Clinic sessions
Online chat
service
Inter-library loan
Online classes
Intra-library loan
Consultation &
advisory services
Lectures
Collection
development liaison
Integrated Virtual Learning Environment (IVLE)
• The university’s e-learning portal through which NUS
academics develop content and students access educational
resources, interact and learn.
• Students use IVLE widely and rate it highly.
• E-reserves are provided by library in IVLE as:
• PDF (E-reserves)
• persistent links to the HTML or PDF (Library Resources)
• hyperlinks to the online catalogue records
E-Reserves: Course Readings in IVLE
Discovery Service
•
•
•
Launched in Dec 2012
FindMore@NUSL uses
Summons platform
Allows users to search the
catalogue, articles and
more
Our Innovative Services
NUSL Express: automated
book borrowing and returning
machine
Interactive guide
Online chat service
QR code
3D map
Mobile portal
Engaging with Our Users
Social media
Faculty welcome tea
Meme contest
Photo contest
Book sale for students’ bursary
E-Resource Discovery Day
Social Media Usage
Social media
Launch date
Usage
(from launch to Feb 2013)
Blog
Sep 2007
40,449 visits
Online chat
Aug 2010
6,162 transactions
Facebook
Feb 2011
2,958 likes/fans
Foursquare
Apr 2011
11,467 check-ins
Twitter
Jun 2009
1,205 followers
QR codes
Sep 2011
1,216 scans
YouTube Videos
Instructional
Orientation
Promotional
No. of videos
Launch date
Visits (from launch to Feb 2013)
68
Jun 2008
32,006
Measuring Library Performance (1)
• Adopt the NUS Service Class Framework which helps NUS
offices to assess their service capabilities, identify gaps
and improve their service delivery.
• 2007 Recognition for Service Excellence Award (Silver)
• 2010 Outstanding Service Excellence Award (Gold)
• Participate in University-wide users’ surveys every 2 years:
• University Faculty Perception Survey
• University Student Perception Survey
• LibQUAL+ in 2009
• InSync in 2013
Measuring Library Performance (2)
• Benchmark our processes, product, or service to those
considered industry leaders, or to similar activities in other
organisations to find out and implement best practices.
• Use Lean-Six Sigma methodology since 2008 to help us
save costs, create quality improvements and increase
customer effectiveness.
• Identify KPIs to monitor our various library processes and
strategies: In progress
• Meet Public Service 21 requirements
Our Facilities
Discussion room
Perk Point (Lounge)
Study carrel
Exhibition space
Self-borrowing and
fines payment
Computer clusters
Chat Point
Thank You!