Transcript PR SMART TRAINING SOLUTIONS WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS Prosmart offers state of the art turnkey solutions for technical training programs.

PR
SMART
TRAINING SOLUTIONS
WE PROVIDE TURNKEY TECHNICAL
TRAINING SOLUTIONS
Prosmart offers state of the art turnkey solutions
for technical training programs. We provide from
training program and material design to
supplying of training equipment and
construction of training simulators.
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 Our technical training portfolio
 Our Human performance program
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A brief conceptual overview of Human Performance
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The components of a Human Performance Program
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Prosmart’s intention (HP Tools)
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Instrumentation and Control
We develop training material, assessment
tools and constuct and supply the training
equipment for the complete cirriculum for a
Instrumentation Mechanician.
We also present these courses at customer sites
where the customer supply the equipment and
training material.
This includes all the P.L.C training required.
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P.L.C for Electricians
From Relay Logic to P.L.C Control.
A unique course for electricians with little or no knowledge
of P.L.C's.
On completion the course they will be able to program a
P.L.C for basic control functions.
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Mechanical Fitter Training
We develop training material, assessment
tools and constuct and supply the training
equipment for the complete cirriculum for
Fitters and Turners
We also present these courses at customer sites
where the customer supply the equipment and
training material
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Welding
We develop training material, assessment tools
and constuct and supply the training equipment
for the complete cirriculum for Welders
We also present these courses at customer sites
where the customer supply the equipment and
training material
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 is the study of those elements that make
people both brilliant and stupid, invincible
and vulnerable, infallible and accidentprone...
 is about implementing processes and
initiatives aimed at eliminating or reducing
the influence of human factors in the work
environment
 results in Performance Improvement in all
areas of your business
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It is crucial that personnel and particularly
their managers become more aware of:
 the human potential for errors, and
 the task, workplace, and organizational
factors that shape their likelihood and
their consequences.
Understanding how and why unsafe acts
occur is the essential first step in effective
error management.
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 Human Performance is a series of behaviours
executed to accomplish specific task objectives
 INDIVIDUAL worker behaviours are an extremely
crucial aspect of any performance improvement
initiative
 However, ORGANISATION and MANAGEMENT
influences on human behaviour are equally
important, but often overlooked
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 The collective behaviours of individuals
determines the level of safety and
performance achieved
 Execution of work is a product of mental
processes influenced by diverse factors
relating to work environment and the demands
of the task, as well as the capabilities of the
individual
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 The goals, policies, processes and priorities
of an organisation directly influence
individual and leader behaviours
 The organisation needs to take human
fallibility into account, and create an
environment that is aware of, and mitigates
the severity of consequences from the
inevitable human error
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 All Performance is Human Performance
 All Error is Human Error
 All Events have a Human Error somewhere in the
causal chain
 Initiatives targeting the reduction of Human Error
better protects the organisation from Events
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Generic definitions for human error are;
 An inappropriate or undesirable human decision
or behaviour that reduces, or has the potential
for reducing, effectiveness, safety, or system
performance
 An action that led the task or system outside its
acceptable limits
 An action whose result was not desired by a set
of rules or an external observer
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Events
To improve safety and
productivity
by proactively
preventing events
caused by human error
An EVENT is an unwanted, undesirable change in the state of plant
structures, systems, or components or in human/organizational
conditions (health, behaviour, administrative controls, environment, and
so on) that exceeds established significance criteria.
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ORGANISATION &
PROCESSES
INDIVIDUAL
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Work Preparation
Work Performance
Work Feedback
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Engineered Controls
Administrative Controls
Cultural Controls
Zero is not a
number – “It’s
a Vision”
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It involves creating willingness to
stay attentive to situations and the
environment.
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By using simple 10 simple techniques.
 Identify the human error traps.
 Learning an extra few supervisory skills.
YES! that simple - believe it or not!
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By learning specific techniques, leaders in the
workplace will understand how to manage and
reduce human error.
Learn how to support and motivate employees
to use HER techniques.
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We offer a once of course for awareness but we
develop methods (systems) of sustaining a HER
program to in your organisation to complete the
error reduction process.
By actively raising the staff awareness and
following a simple HER system to avoid error your
overall availability will continuously improve while
having a SAFER more productive work
environment.
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 is a structured organizational initiative
 is driven by senior management and leadership
 requires resources and official infrastructure
 becomes an entrenched “way of business”
 becomes part of the fabric of your organization
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 a short-term project
 only about fixing the workers
 an “add-on” that maintains status quo
 a quick fix to worker error
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 HP is only about the workers and their practices
 Kicking butt will achieve good HP
 HP can be done with a “one-stop” training course
 Human Performance can be delegated
 No events means no HP problem
 Competence means no errors
 Errors are bad
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Leadership educated in Human Performance Principles
2. A Site-Wide
Infrastructure to
support the
program
Reporting Culture,
with low reporting
thresholds
4. A database to
5. A Corrective
collect data for
trending purposes,
and to determine
thresholds
Actions Program to
track and monitor
actions
7. An Observations &
8. A Rewards and
Coaching Program to
gather “real-time” data
on worker practices
Recognition program
to identify, publicise
and reward desired
behaviours
Embedding HP practices into all technical training
3. An Event
Investigation dept
to establish Human
and Organisational
causes
6. An OE facility to
share lessons learnt
9. An HP Toolbox for
workers, supervisors
and managers
Alignment to HP Principles at all levels
1. An
Recruit advocates
Continual communication and education throughout the organisation
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Sample HP Tools for Individuals
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QUESTIONING ATTITUDE
SELF-CHECKING
PEER CHECKING
PROCEDURE USE AND ADHERENCE
PLACE-KEEPING
EFFECTIVE COMMUNICATION
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Sample HP Tools for Work-Teams:
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PRE-JOB BRIEFING
FLAGGING
TURNOVER
POST-JOB REVIEW
DECISION MAKING
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Sample HP Tools for Management:
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BENCHMARKING
OBSERVATIONS
SELF-ASSESSMENTS
PERFORMANCE INDICATORS
INDEPENDENT OVERSIGHT
WORK PRODUCT REVIEW
INVESTIGATING EVENTS TRIGERRED BY HUMAN ERROR
OPERATING EXPERIENCE
REPORTING ERRORS AND NEAR MISSES
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