Express Scripts Overview A national presence Corporate Headquarters: St. Louis, Missouri Patient Care Contact Centers Arizona Colorado Florida Georgia Indiana Minnesota Ohio Pennsylvania Texas Prescription.
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Transcript Express Scripts Overview A national presence Corporate Headquarters: St. Louis, Missouri Patient Care Contact Centers Arizona Colorado Florida Georgia Indiana Minnesota Ohio Pennsylvania Texas Prescription.
Express Scripts Overview
A national presence
Corporate Headquarters:
St. Louis, Missouri
Patient Care Contact Centers
Arizona
Colorado
Florida
Georgia
Indiana
Minnesota
Ohio
Pennsylvania
Texas
Prescription Processing
Arizona
Indiana
Missouri
New Mexico Pennsylvania
Texas
New York
Ohio
Home Delivery Pharmacies
Arizona
Florida*
Delaware* Indiana*
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
Missouri
Pennsylvania
* indicates Specialty Drug facility
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Express Scripts Overview
Pharmacy benefit manager covering
more than 66 million members
Respected and recognized
Scientific research to develop
meaningful prescription-drug solutions
Key corporate facts
More than 14,000 employees
60,000+ participating pharmacies
nationwide
41.8 million Home Delivery and
specialty prescriptions
70.2% of all prescriptions
dispensed are generic drugs
At Express Scripts, we work to make the use of
prescription drugs safer and more affordable
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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Resource Commitment to Medicare
Across entire Express Scripts organization
Dedicated subject matter expertise
Account management
Information technology
Fraud, waste, abuse
Legal
Formulary development Medicare compliance
Cross-functional integration
Home Delivery
Implementation,
Claims operations
Clinical programs
Finance
eligibility
Medicare call center
Network/provider support
Product development
Pharma & Retail Relations
PharmacoAnalytics
Specialty
Trend management
Several hundred Express Scripts employees with Medicare expertise
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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Specialized Medicare Patient Contact Center Team
Medicare patient experience significantly different
Supporting County of Fresno’s culture and benefits with superior service
Dedicated
Patient-Service Team
Team leaders
Quality coaches
Training facilitators
Patient care advocates
Comprehensive
Training and Development
Senior sensitivity and
advocacy training
Collaboration
Facilitation
Mentoring and coaching
On-the-job training
and nesting
Patient Care Advocate
Characteristics
Able to understand and
to explain complex
benefit issues
Compassionate
Empathetic
Adaptable to change
Solution-driven
Advocates hired and developed to appreciate
and respond to diverse needs of your members
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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Prescription Drug Program
Features
Prescription Drug ID Card will show the 12 closest pharmacies for each retiree
Low Income Members additional assistance
Express Scripts contracts with CMS and manages compliance
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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County of Fresno Prescription Drug Benefit
Coverage from January 1, 2011 through December 31, 2011
Preferred
Generic
NonPreferred
Generic
Member Co-Pays
at Retail Pharmacy
$0
Express Scripts
Home Delivery (up
to 3-month supply)
$0
Deductible
Preferred
Brand
Nonpreferred
Brand
Specialty
$10
$20
$30
$20
$20
$50
$75
N/A
None
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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