Lesson Resolving Conflict Why is it important to deal with and resolve conflicts? It is important to resolve conflicts since they can interfere with.
Download ReportTranscript Lesson Resolving Conflict Why is it important to deal with and resolve conflicts? It is important to resolve conflicts since they can interfere with.
Lesson 3 Resolving Conflict Why is it important to deal with and resolve conflicts? It is important to resolve conflicts since they can interfere with healthy relationships if left unresolved. Lesson 3 Lesson Objectives In this lesson, you will learn to: • Identify the causes of conflict • Compare the relationship between the use of refusal skills and the avoidance of unsafe situations • Explain healthful strategies for resolving conflicts and the effectiveness of conflict resolution techniques in various situations Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person. • The type of conflicts that impact relationships are interpersonal conflicts. • A beneficial result of some conflicts is that they require people to come together to work out problems. Lesson 3 Understanding Conflict What Causes Conflicts? In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person. Common causes of conflict: • Power struggles • Loyalty • Jealousy/Envy • Property disputes • Territory and space Lesson 3 Understanding Conflict Avoiding Conflict • Understanding the causes of conflict in relationships may help you keep conflict from developing. • If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved. Lesson 3 Understanding Conflict Responding to Conflict • Your primary concern should be your health and safety. • Walking away from a potentially dangerous situation is a mature, healthful choice. • Minor conflicts can often be resolved by a simple compromise. • A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters. Lesson 3 Conflict Resolution Conflict Resolution Strategies You can learn effective conflict resolution skills to prepare yourself for various situations. Lesson 3 Conflict Resolution Respect for Oneself and Others • To resolve a conflict fairly and effectively, you must show respect for yourself and others. • When you respect yourself, you can stand up for your beliefs. • When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values. • When you are tolerant of different viewpoints or ideas, fewer conflicts arise. Lesson 3 Conflict Resolution Negotiating During Conflict Resolution The negotiation process involves the following: • Talking • Listening • Considering the other person’s point of view • Compromising, if necessary • Devising a plan for working jointly to resolve the conflict Lesson Conflict Resolution 3 Negotiating During Conflict Resolution Make sure the issue is important to you. Check your facts. Remind yourself that your goal is to find a solution, not to fight or prove who is “in control.” Rehearse what you will say, even if you have to script it out in advance. Lesson 3 Conflict Resolution Steps to Take When Negotiating • Select a time and place suited to working out problems. • Work together toward a solution. • Keep an open mind. • Be flexible. • Take responsibility for your role in the conflict. • Give the other person an “out.” Lesson 3 The Mediation Process What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation. Lesson 3 The Mediation Process Mediation Sessions • During the mediation process, the mediator maintains strict confidentiality. • The process has well-defined ground rules that are set by the mediator and explained to both sides. • Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators. Lesson 3 Quick Review Choose the appropriate option. Q. _________ is a process in which specially trained people help others resolve their conflicts peacefully. 1. Mediation 2. Conflict 3. Negotiation 4. Confidentiality Lesson 3 Quick Review - Answer A. 1. Mediation Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question. Lesson 3 Quick Review Choose the appropriate option. Q. 1. Power struggles Which of the following is a cause of interpersonal conflict? 2. Loyalty 3. Territory and space 4. All of the above Lesson 3 Quick Review - Answer A. 4. All of the above Interpersonal conflict causes power struggles, loyalty, territory and space. Click Next to attempt another question. Lesson 3 Quick Review Choose the appropriate option. Q. Walking away from a problem can never prevent a conflict from escalating. It is an immature action and should never be used. True False Lesson 3 Quick Review - Answer A. False. In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating. Lesson 3 End of Lesson 3 Click Home to view the Main menu. Lesson 3 Quick Review - Answer A. Correct! Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question. Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Lesson Quick Review - Answer 3 A. Correct! Interpersonal conflict causes power struggles, loyalty, territory and space. Click Next to attempt another question. Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Lesson 3 Quick Review - Answer A. Correct! In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating. Lesson 3 Quick Review - Answer You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s Conflict is any wants, needs, wishes, demands, expectations, or beliefs clash with those disagreement, of another person. struggle, or fight. • The type of conflicts that impact relationships are interpersonal conflicts. • A beneficial result of some conflicts is that they require people to come together to work out problems. Lesson 3 Understanding Conflict Interpersonal Conflicts The types of conflicts that impact relationships are interpersonal conflicts. • Conflicts often occur when one person’s wants, needs, Interpersonal wishes, demands, expectations, or beliefs clash conflicts arewith those of another person. disagreements between groups of • The type of conflicts that impact relationships are any size, from two interpersonal conflicts. people to entire nations. • A beneficial result of some conflicts is that they require people to come together to work out problems. Lesson Conflict Resolution 3 Conflict Resolution Strategies You can learn effective conflict resolution skills to prepare yourself for various situations. Conflict resolution is the process of solving a disagreement through cooperation and problem solving. Lesson 3 Conflict Resolution Negotiating During Conflict Resolution The negotiation process involves the following: Negotiation is the use of • Listening communication and often compromise • Considering the other person’s to settle a point of view disagreement. • Talking • Compromising, if necessary • Devising a plan for working jointly to resolve the conflict Lesson 3 The Mediation Process What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation. Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Lesson 3 The Mediation Process Mediation Sessions • During the mediation process, the mediator maintains strict confidentiality. Confidentiality • The process has well-defined ground rules that are set by involves respecting the mediator and explained to both sides. the privacy of both parties and for settling conflicts that take • Many schools offer programs keeping details have peer mediators. place at school. These programs secret. Lesson 3 The Mediation Process Mediation Sessions • During thePeer mediation process, the mediator maintains strict mediators confidentiality. are students trained to help other • The process has well-defined ground rules that are set by students find fair the mediator andtoexplained to both sides. resolutions conflicts and • Manydisagreements. schools offer programs for settling conflicts that take place at school. These programs have peer mediators.