Transcript Speech Privacy System Scott Lauback VP Sales and Marketing Cambridge Sound Management, LLC Mark Szwejczewski Sound Masking Service Topics • Cambridge Sound Management • What is speech privacy.

Speech Privacy System
Scott Lauback
VP Sales and Marketing
Cambridge Sound Management, LLC
Mark Szwejczewski
Sound Masking Service
Topics
• Cambridge Sound Management
• What is speech privacy and why are
people concerned about it?
• How does Oasis improve acoustics
in office environments
• Oasis Speech Privacy System
Cambridge Sound Management
• Developers of Qt Quiet technology
TM
• Decades of experience built into our products
– Product spin-off from “the fathers of workplace
acoustics” Acentech / BBN / CSM since 1999
– Our acousticians invented and developed all three
previous generations of sound masking technology
• Headquartered in Cambridge, MA
• Worldwide network of Premier Resellers
Qt Quiet technology™ is a trademark of Cambridge Sound Management, LLC
Economics of Privacy
In the USA, a 10 year research project was conducted to determine the breakdown
of the cost of an employee in an office, as shown below. The results also definitively
confirmed that an office environment with more privacy and less distractions, had a
positive impact on worker efficiency and reduced office operating cost.
BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST
82%
Employees work cost
Salary, insurance,
education, social fund
18%
Operating cost
Work stands, energy, daily
used materials, media, cleaning
- What is speech privacy and why
are people concerned about it?
- Why is there a demand for speech
privacy solutions?
- Why is there a problem?
Construction Trends
Cubicles & Open Plan
YESTERDAY
• Trends:
TODAY
– Lower partition height
– Lower ceilings
Fiber Glass
tile
152 – 182cm
– Smaller cubicles
Mineral Fiber
tiles
– Increased density
– Less sound absorption
122 –
137cm
• Result:
3 x 3 = 9m2
1,8 x 2,4 = 4,3m2
– Reduced cost
– Increased distractions
– Reduced productivity
Construction Trends
Private Offices
YESTERDAY
TODAY
• Trends:
– Poor sound proofing
– Reduced plenum
barriers
• Result:
– Reduced cost
– Decreased privacy
Who Benefits from
Sound Masking?
Many industries:
- Healthcare HIPAA)
- Finance (GLBA)
- Insurance
- Legal
Many Applications:
- Waiting rooms
- Office Environments
- Call centers
- Executive/HR offices
• Any size office
• New Construction
• Build-outs and re-designs
• Existing facilities
1) Reduce distractions
in open plan offices
Cubicle Area
• Solution:
- Sound masking needs to
be added throughout the
open office area
• Benefit:
Employees don’t want to be
distracted by the conversations
of others
- Conversations will be less
intelligible and therefore
less distracting
2) Provide privacy
for an executive’s office
CEO’s Office
Hallway & Cubicles
Area
• Solution:
- Sound masking needs
to be added in the
hallway and cubicle
area
• Benefit:
The executive doesn’t want people
outside of her office to hear her
private conversations
- People outside of the
office won’t be able
to hear confidential
information
REMEMBER: Sound Masking is for the benefit of the listener, not the talker!
3) Provide privacy in a waiting
area outside of a doctor’s office
Psychiatrist’s
Waiting Room
Office
• Solution:
- Sound masking
needs to be added in
the waiting room
• Benefit:
The psychiatrist doesn’t want people in the
waiting area to hear her private conversations
- People outside of the
office won’t be able
to hear the
confidential
conversations
REMEMBER: Sound Masking is for the benefit of the listener, not the talker!
4) Provide privacy
between private offices
Bill’s Office
Paul’s Office
• Solution:
- Sound masking
needs to be added
to both offices
• Benefit:
Neither Bill nor Paul want the other to
overhear their confidential conversations
- Neither party will be
able to overhear
confidential
conversations
What is Sound Masking?
• Adding sound to eliminate sound
• Counterintuitive… but it works!
Demand is Exploding…
- Reduce Distractions!
- Improve Productivity!
- Increase Privacy!
Demand Drivers
• Productivity
– Increase focus, decrease distraction
• Privacy
– Healthcare & financial industries mandate protection of
client information (HIPAA, GLBA)
– All industries must protect confidential conversations
• Construction trends
– Creating a need for sound masking systems
Will Any Sound Do?
• Any sound can cover speech- sort of!
– Rain, music, HVAC, etc.
– Needs to be too loud to be effective (floodlight to cover
the flashlight)
– Hot spots can’t be avoided
• Sound Masking uses a specific sound to
effectively mask speech - with better results
The Sound Masking Sound
• Same sound spectrum as human speech
in order to be effective at masking speech
• As quiet as possible for the applications
• Pleasant and unobtrusive
• Uniform with no hot spots
The Practical
and
Technical Considerations
In Open Offices, Sound Travels FAR !
200 Moderately
Intelligible Talkers
Distractions travel 25 Meters
150 Very Intelligible
Talkers
Example A:
Open Office with ‘No Partitions’
OR
Panels lower than < 120cm
1.5m Panel Systems Definitely Help
30 Very Intelligible
Talkers
40 Moderately
Intelligible Talkers
Example B:
Open Office with 150cm Panels
OR
Open Office with partitions 120cm + Sound Masking
Adding Oasis is the Best Solution
5 Moderately
Intelligible Talkers
Example C:
Open Office with:
150cm partitions
and
Sound Masking
Good Workplace Acoustics
The ABCs
• Absorb: with sound-absorbent building materials
• Block: with walls to the deck and high cubicle
partitions
• Cover: with sound masking
Sound Masking has the most impact
and is the most cost effective solution!
What is a Speech Privacy System?
An Electro-Acoustic Architectural System
that
Increases Privacy and Reduces Costs.
• Proven to be the most cost effective tool available
today for increasing privacy
• Works synergistically with walls, barriers & panels and
ceiling tiles
• Allows informed trade offs between:
design / performance / cost
Oasis Qt™
Sound Masking System
•
Control Module:
– GREEN: Very low power
– Pre-programmed sound
– Up to 2’800m2 per control module
•
Emitters:
– Miniaturized, omni-directional
– Typically installed in ceiling tile
– Housing options for all ceiling types
•
Cables & Connectors
– Pre-terminated CAT 3 cables
– RJ-45 connectors and jacks
•
Paging/Music Module
– Adds paging and/or music
– Uses same speaker network
Oasis Qt
TM
The Qt Quiet technology
TM
Difference
• Direct Field
– for a uniquely uniform sound. No “hot spots”
• Pre-programmed sound
– for a remarkably unobtrusive experience
• Plug & Play
– for the simplest specification and installation
• Flexible
– for installation in any environment
• Adapted to paging and music distribution
– for fewer system components
Oasis Qt ™ and Qt Quiet technology ™ are trademarks of Cambridge Sound Management, LLC
Direct Field Sound Masking:
Generating Sound Where You Need It
Roof deck
Ceiling
Central
Generator
Omni-directional
speakers radiate
directly into office
space below
Installed Emitters
Typical dropped
ceiling installation
Custom installation
on existing structure
Speakers
Enclosure for
wooden beams
Enclosure for
steel trusses
How is Oasis Different
from
the Competition
Theirs:
In-Plenum Systems
•
Unpredictable, non-uniform sound
•
Complicated specification & installation
•
“Hot spots” & “spill” can’t be avoided
•
Extensive post-installation tuning
Ours:
Direct - Field System
•
Consistent, uniform sound
•
Simple specification & installation
•
No “hot” spots
•
No Tuning Required!
Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC
Primary Oasis Qt™
Benefits over The Competition
In-plenum
The Sound
Sound Field Uniformity
Spill into Private Offices
Installation Difficulty
Post Installation Tuning
Oasis QtTM
Annoying, hissy and
Unobtrusive, pleasant
Lauder for equal AI
And quieter for equal AI
Moderately uniform
Some hot spots
Very uniform
Significant
None
More complex
Much less complex
Required
Not required
TM
Typical Oasis Qt
Specification
• Emitters are laid out on a grid based on
ceiling height (a typical 2,74m ceiling)
uses a (3,05m x 3,05m) grid
• Up to 300 emitters per control module
• One control module per zone (a zone is
either private offices or open areas –
not both!)
It’s really that easy!
Oasis Qt ™ is a trademark of Cambridge Sound Management, LLC
Typical Layout
Oasis Qt
TM
Success Story
Phoenix Wealth Management
Headquarters, Hartford, CT
– National Historic Landmark
– 15 floors; 5580m2
– 38 zones integrated
– Expanded to paging
Oasis Qt
TM
Success Story
Michigan Information
Technology Center, Ann Arbor, MI
- National hub of 2nd Generation
Internet
- 2 floors, 2790m2
- 18 independently-controlled
zones
Oasis Qt
TM
Success Story
Williams College Schow
Science Library
Williamstown, MA
- 12,2m ceilings with skylights
- Walls of brick, glass, plaster
- 1116m2
- Library had been too quiet
- Adding sound masking reduced
the effect of reverberations
and greatly minimized
distractions
Oasis Qt Success Story
TM
Bank of America, National Help
Line Call Center Boston, MA
- 200 call center associates
- 3535m2
- A highly - productive work environment
Oasis Qt
TM
Success Story
Wells Fargo
- Speech Privacy System
and Paging installed
- 9500m2
- Open offices
Partial list of End-User Customers
•
Bank of America
•
MIT
•
Boston Scientific
•
Monster.com
•
Cigna Dental
•
Northrop Grumman
•
Dana Farber Cancer
Institute
•
Northeastern University
•
One Beacon Insurance
•
Pella Corporation
•
Shell Oil - Philippines
•
Jones Lang Lasalle
•
Steelcase
•
Wallmart
•
Wells Fargo
•
Wyeth
•
General Electric
•
Herman Miller
•
Hewitt
•
Husky Canada – Shanghai
•
Keane Corporation
•
Marsh McLennan
•
Mass General Hospital
•
Merrill Lynch
Economics of Privacy
In the USA, a 10 year research project was conducted to determine the breakdown
of the cost of an employee in an office, as shown below. The results also definitively
confirmed that an office environment with more privacy and less distractions, had a
positive impact on worker efficiency and reduced office operating cost.
BETTER PRIVACY = BETTER EFFICIENCY = LOWER COST
82%
Employees work cost
Salary, insurance,
education, social fund
18%
Operating cost
Work stands, energy, daily
used materials, media, cleaning
Can you benefit from
a Sound Masking System?
If you
- Have workers who are distracted by
conversations or activities around them
Or
- Need to improve the confidentiality of
discussions among workers / customers
Then the answer is
YES!
Thank you for your attention !
SOUND MASKING SERVICE
Mark Szwejczewski, Sales & Marketing
Tel.
+48 71 710 46 25
Tel/Fax. +48 71 367 22 05
Mob.
+48 601 086 039
E. [email protected]
www.soundmasking-office.eu