Transcript 4 Nexthink Hybrid IT Introduction 25082015

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Manage Hybrid IT Without End-User Perspective?
Smarter IT through End-user Analytics
Daniel Boehrer (Sales Director Nexthink)
[email protected]
Agenda
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Challenges
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Why IT Analytics
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How Nexthink Can Help
Today’s Challenges Pulling In Many Directions
Hybrid IT & Shifting Broker Role
Control of
End-user
Services?
Complexity Is Already Exceeding Human Capacity
Turn Big Data Inward With IT Analytics
The Future Of Service Monitoring And Management
December 5, 2012
Hybrid IT & Continuous Updates (DevOps)
Is Accelerating Complexity
90% IT Execs Admit They Can’t Detect Problems
Agenda
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Challenges
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Why IT Analytics
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How Nexthink Can Help
What Is Analytics?
Discovery of meaningful patterns in data … that give IT actionable insight into what
they can no longer control and/or don’t have the luxury of time to understand.
Hybrid IT Questions That You May Struggle With
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Are your end-users experiencing problems that you have no way to detect,
and do you know for how long the end-users are affected?
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How will you measure service quality across all services including Cloud,
BYO, External and Outsourced services as experienced by the end-user?
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How will you accelerate IT Projects and DevOps planning and delivery
while improving service quality to your business end-users?
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Can you prove that your end-user security policies will work in Hybrid IT
environments, and will your teams be able to detect and identify the
growing number of security exploits and attacks quickly enough?
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Can your helpdesk really help in a Hybrid IT environement?
What If You Could...
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Understand availablity and performance across all IT services including
cloud (e.g., Office365) and outsourced (e.g., end-user support) services
just as your end-users perceive them.
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Have the real-time state of your infrastructure to resolve issues faster.
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Move from reactive to pre-emptive, predictive and proactive management
and reduce end-user incidents by 30%.
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Monitor security compliance policies and detect potential security threats
through behavioral analytics.
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Speed and improve IT projects & DevOps delivery and quality.
Agenda
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Challenges
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Why IT Analytics
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How Nexthink Can Help
Analyse Football Team
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What’s more useful?
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Photo or movie?
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Asset Informationen or relationship?
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Snapshot or real time with history ?
In order to
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Understand trends & changes over time
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Make better decisions
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Verify actions
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Analyze success and failures
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Detect potential for improvements
Nexthink – Innovator of End-User IT Analytics
Datacenter
Management
Desktop
Management
Network
Management
Nexthink
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Outside – In view
real time
proactive
understand
relationships
User
Source
Binary
Port
Destination
Domain
All endpoints – All applications – All activities – At all the time
Who? Which action ? When ? On what ? Where? From where ? To where ?
Why Use An Outside-in Approach?
By analyzing continuously in
End-user / Endpoint
real-time ”ALL ACTIVITY”
i.e., every:
• Binary Execution
• Network & Web Connection
• Login & Logout
• Warning, Error & Failure
• Crash & Reset
from the end-users’ endpoints
into the infrastructure
IT organizations are able to…
Cloud/SaaS
Gain insight into “ALL”:
- Applications
- IT services
- Destinations
- Domains
Outside-In Approach
Detect anomalies that represent:
- Infrastructure issues
- Exploits/attacks
- Non-compliant use
- Abnormal behavior
Server and Network
How Is End-user Analytics Different?
Enterprise-wide | Continuous | Real-time
Monitoring
“ALL” end-user issues, threats …
Analytics
Visualization
Real-time trends, anomalies…
Insight into service quality, infrastructure issues, abnormal behavior …
Nexthink Accelerates IT Projects & DevOps
Production
Continuously measure/improve service quality without
depending on end-users to report issues and provide feedback
QA Lab
It’s impossible to reproduce “Production”
(an ever changing environment) in a QA Lab
End-user Analytics Eliminates IT’s Dependence On
End-users Reporting Issues & Providing Feedback
Nexthink’s continuous, real-time end-user analytics …
enables proactive, pre-emptive and predictive management of Hybrid IT.
550+ Customers & Numerous Success Stories
Public &
Education
Finance &
Insurance
Industry &
Services
Healthcare &
Pharma
Strong and happy customer base
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Written success stories
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Video success stories
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References
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User group
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Advisory council
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…and more!
Free Forrester Research Reports
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Daniel Boehrer – mailto:[email protected]
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http://nexthink.com/documents
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https://www.nexthink.com/download-resource/?file=forrester_big_data
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https://www.nexthink.com/download-resource/?file=forrester_nexthink
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https://www.nexthink.com/download-resource/?file=forrester_future_infra_ops
Hybrid IT Needs End-user Analytics
Thank-you!