Transcript AT DEC DMGP _Products and Services __201401 10b (1

1st Southern Africa Regional
Customer Services and Billing
08 - 10 October 2014
Agende
Agenda
1
Angola Telecom Vision and Mission
2
Residential Customer services Experience
3
Service Family os Fale& Navegue
4
Enterprise Sales (B2B)
5
Whole Sales
6
Promotions of Services
7
Business Strategy and Operations Plan
8
Digital Cities
–2–
Angola Telecom
Angola Telecom is the principal fixed operator in Angola and the business sustenability
is the key prority of Angolan Executive.
Angola Telecom
www.angolatelecom.com

Angola Telecom founded in March ,1992 as supplie of voice and data communications with National and international
presence.

The business structures is as follow :


Residential

B2B

Whole sales
Principal values that conform AT activities:

Faithy

Integrity

Diferention

Inovation

Excelence

Development

Vision : Become leader in communication in Angola with the world and
future , to worthy dayry faith of our customers by their preference to our
services.

Mission: To supply acesible telco services and quality to all country
and guarantee sustanebility of the enterprise , contrbuiting for Angola
development.
–3–
Residential Customer service Experience
Before as traditional operators we had focused our services based on the technology
mainly on voice options and internet ( Wimax, pot, adsl ), curently we changed.
Residential Segment
Fale & Navegue
Fale & Navegue combine data and voice based on ( Wimax and adsl) technoloies, with discount on the equipament
, ilimeted traffic free calls inside ANGOLA Telecom network.
Fale Mais
Combine free cals inside AT network and dial up acess to internet
Navegue Só
It is internet acess service with unlimited down loads ( 512, 1, 2MB);
Public phones, pot, adsl
We have old donomination in some Provinces on the way to transferred to Fale&Nvegue
ECO Card
Pre-payed cards to charge the telephones
Wi-fi Card
Pre-payed cards to charge Wi-Fi internet acess.
AT Card
Pre-payed cards to charge pay hones
–4–
ECO charging card
The acess to dial up internet acess and voice can be done using ECO charging card
dialling 19166.
ECO ,AT WIFI Supernet CHARGING CARD

AT CARD it is expressed in utt and used to charge voice and Deal up
internet acess.

AT CARD it is expressed in utt and used on Payphone Calls.

WI-FI it is expressed in utt and used on WIFI hotspots
–5–
Service family of Fale & Navegue
The development of product and service families is focused to increase a consistency
and visibility of Fale&Navegue to the customers indenpendent from supporting
technologies.
Family of services – Fale e Navegue
(Residentian segment)
CDMA
Fale Mais
Combine free cals inside AT network and dial up acess to internet
POTS
Navegue Só
It is internet acess service with unlimited down loads ( 512, 1,
2MB);
EVDO
WIMAX
Fale e Navegue
Fale & Navegue combine data and voice based on ( Wimax and adsl)
technoloies, with discount on the equipament , ilimeted traffic free
calls inside ANGOLA Telecom network.
WIMAX
ADSL /
POTS
Fale e Navegue represent a family of Angola Telecom delivered customers services combining voice and internet acess
supported by differents technologies covering a differents geagrafics areas.
–6–
Enterprise Sales (B2B)
The enterprise portfollio is beening redefined acording to customer service experiencie
and building B2B new Business Strategy and operations.
Redifining
B2B
PRODUCTS
DESCRIÇÃO
National rental
Circuits
Dedicated voice and data transmissions ( Eg. Branch and agencies in the ouside country).
International rental
Circuits
Dedicated voice and data transmissions ( Eg. Branch and agencies in the ouside country).
Wi-Fi Supernet acess
Instant connections to the internet where ever servce is set up.
Metro Ethernet
P2P connections under national acess and connect olso to IP Internacional backbone
IPI Internacional
Acess
Internet connection customer to backbone IP;
IPE national internet
Acess
P2P established under IPbackbone .
Extention direct
dealling
Voice Acess by extention;
Trunk SIP
Voice Acess by extention UNDR ip network;
–7–
Whole Sales
Due the competion Angola Telecom is considering a refinition of whole Sales portfolio
acording to customer service experiencie and building B2B new Business Strategy and
operations
Under redefinition
Whole Sale Segment
PRODUTOS
DESCRIÇÃO
Submarine
Internacional
SAT 3/ WACS
It delivers capaciy to local and elecomunications operators.
Domestic submarine
cable “ADONES”
Adones cable with 1.500 km on marine coast serves as alternative to deliver services between
microwave and terrestrial optic fiber network ( National backbone) on redundant way.
National optic fiber
It based on micro rings where data and voice services are delivered to the customers.
MicroWaves
Alternativas acess to the customers ( Delivering customer solution´s).
Facilities rental
Facility based business (infrastructures)
National inter-connect
agreement
Intercon´s national to international
Inter- connect
agreement
Intercon´s to international to national
–8–
Promotions
O development of Fale&Navegue family products came to strengthen the Brand name to
our customers, where differents brand and imagens area uniformised.
Fale & Navegue (ADSL)
Fale Mais
Navegue Só
Fale & Navegue (WiMAX)
–9–
Business Strategy and Operations plan
The development of Angola where new cities are being build in several provinces a new business models
is under development to capture new customers and offering them ultimate Telco services , so GPON is
adding value and diverfying our offers (dual and tripple play ).
Comercial Strategy

Motivations of AT to implement GPON include:

Strengthen Angola Telecom position ,offering qualities services od dual play and tripple play
increasing customer base and sales volume;

Playing active role on Angola Development and leading digital cities in all country;
The focused cusatomers of FTTH are residentials ,SOHO and (PME) including offices parks where
P2P network topoloy will be aplyed .
– 10 –
Tipical commercial strategy in Digital city
Brown and Green Field framework will be aplyed connecting public and private
institutions increasing service quality to the customers.
Digital City
EDUCAÇÃO
BROWNFIELD
GOVERNO
EMPRESAS
SAÚDE
RESIDENCIAS
RESIDENCIAS
RESIDENCIAS
JUSTIÇA
POLICIA
RESIDENCIAS
RESIDENCIAS
RESIDENCIAS
GREENFIELD
COBRE
FTTH
RESIDENCIAS
Obrigado/Thanks
[email protected]
Product Manager, DMGP
Mobile:244912510046
Service Phone:222630331
Angola Telecom
– 12 –